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Give your team the tools to handle support beyond patching.
Keeping devices patched is one part of supporting your users. GenticFlow gives them a place to ask for help and gives your technicians the investigations, conversations and remote tools to work through everyday problems.
- Let users ask for help through built-in tickets and chat.
- Investigate the problem with live endpoint evidence.
- Use remote tools from your browser or phone.
Try the full platform for 30 days with help from our team.
Help with the work beyond patching.
Slow applications, failed connections and everyday how-to questions still need attention. Give users a direct conversation with IT and your team a ticket they can own, work on and follow through.
Investigate the problem the user reported.
GenticFlow brings the user’s description and live endpoint evidence into an investigation. Your technician can review the findings and suggested next steps before choosing how to help.
Get hands-on when the problem needs it.
Remote control, terminal and file access are available from your browser or phone. With those tools alongside the helpdesk, you can work on the endpoint and keep the user informed in the same platform.
See what this could change for your team.
See device health between support requests.
Endpoint monitoring gives your technicians ongoing device information to work from. They can review it when a user reports an issue and decide what needs investigating.
Give your whole IT team a place to help.
Technician access is included in the endpoint-based subscription. Bring colleagues into the support queue with access to the conversation, findings and remote tools.
Evaluate it against everyday support work.
Choose a slow application, a connection problem or another familiar request for your 30-day trial. We’ll help you explore how GenticFlow fits your support process and existing patching setup.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
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