Terms of Service - Service Agreement

1. Acceptance of Terms

By accessing or using GenticFlow's IT support platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

GenticFlow provides a two-tier IT support platform that combines:

L1 self-service support through endpoint agents
L2 context-aware technician tools (remote control, terminal, file transfer)
Real-time endpoint diagnostics and intelligence
Workflow automation and integration capabilities

3. Account Registration

You must:

Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Maintain the security of your account credentials
Be at least 18 years old or have parental/guardian consent
Notify us immediately of any unauthorized account access

4. Acceptable Use

4.1 Permitted Uses

You may use the Service for:

IT support and troubleshooting for your organization
Endpoint monitoring and diagnostics
Workflow automation and integration with approved systems

4.2 Prohibited Uses

You may NOT:

Use the Service for any unlawful purpose
Attempt to gain unauthorized access to our systems or other users' data
Reverse engineer, decompile, or disassemble the Service
Use the Service to transmit malware, viruses, or harmful code
Overload or interfere with Service infrastructure
Resell or redistribute the Service without authorization

5. Subscription and Billing

5.1 Fees

Subscription fees are based on number of endpoints and service tier
Fees are billed monthly or annually in advance
All fees are non-refundable except as required by law

5.2 Payment

You authorize us to charge your payment method on file
If payment fails, we may suspend Service access after notice
You are responsible for all taxes associated with your subscription

6. Endpoint Agent Installation

By deploying endpoint agents, you acknowledge:

Agents will collect system diagnostics and operational data
Agents run with necessary permissions to perform support functions
You are responsible for obtaining end-user consent where required
You will deploy agents only on endpoints you own or have authorization to manage

7. Data and Privacy

Our Privacy Policy governs data collection and use. Key points:

You retain ownership of your data
We process data only as necessary to provide the Service
Endpoint diagnostic data is encrypted and retained per our retention policy
You are responsible for compliance with applicable data protection laws

8. Service Level and Support

8.1 Uptime

Standard: 99.5% uptime SLA
Enterprise: 99.9% uptime SLA with 24/7 support

8.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

9. Intellectual Property

The Service, including software, documentation, and content, is owned by GenticFlow and protected by intellectual property laws. You receive a limited license to use the Service per these Terms.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENTICFLOW SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, or consequential damages
Loss of profits, data, or business opportunities
Damages exceeding fees paid in the 12 months prior to claim

11. Warranties Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Termination

12.1 By You

You may cancel your subscription at any time. Access continues until end of billing period.

12.2 By Us

We may suspend or terminate your account for:

Violation of these Terms
Non-payment after notice
Illegal or harmful activity

13. Changes to Terms

We may modify these Terms with 30 days' notice. Continued use constitutes acceptance of modified Terms.

14. Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law provisions.

15. Contact

For questions about these Terms:
Email: [email protected]