Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are between GenticFlow Ltd. ("GenticFlow", "we", "us") and the organization identified in the applicable order or account ("you") for use of our IT support platform and related applications ("Service"). The Service is supplied for business and organizational use. By accepting these Terms or accessing the Service on an organization's behalf, you represent that you are authorized to bind that organization. If you do not agree or lack that authority, do not access the Service.

GenticFlow Ltd. is the sole contracting provider. Its officers, directors, employees, shareholders, and representatives are not parties in their individual capacities and do not give personal guarantees. To the extent permitted by law, you will pursue contractual claims concerning the Service against GenticFlow Ltd. and not those individuals. This does not exclude liability imposed personally by law that cannot be excluded. The parties are independent contractors; neither party, including an MSP or reseller, may bind the other or make warranties on its behalf without written authority.

2. Description of Service

GenticFlow Ltd. provides software that automates repetitive endpoint IT support. The Service includes, but is not limited to:

• AI-assisted endpoint investigation and approved fixes for IT issues on managed endpoints
• Command execution with configurable approval policies (single-approver and multi-approver strategies)
• Cross-environment investigation across connected ticketing, monitoring, identity, and cloud systems
• Workflow orchestration for multi-step support resolution and custom procedures
• End-user chat for requesting and following support
• Knowledge base and document management for support content
• Monitoring, alerting, and fleet-wide investigation of recurring issues
• Lightweight endpoint agent for Windows, macOS, and Linux
• Policy-governed endpoint investigation and remediation for technician use
• Mobile applications for technicians on iOS and Android
• Bidirectional integration with third-party ticketing, device, monitoring, identity, and security systems
• Complete case history for commands, findings, approvals, and verification results
• Multi-tenant deployment for MSPs managing multiple client environments

Mobile applications are distributed through the Apple App Store and Google Play and are additionally subject to the applicable app store terms.

The Service may evolve over time. We may add, modify, or discontinue features at our discretion with reasonable notice for material changes.

3. Artificial Intelligence

The Service uses artificial intelligence, including large language models operated by third-party providers, to investigate issues, recommend and carry out fixes, respond to end-user chat, and generate related content such as summaries and ticket notes.

• AI output is generated by statistical models and may be inaccurate, incomplete, or unsuitable for your environment. You are responsible for reviewing AI findings and recommendations before relying on them.
• AI models can also be affected by adversarial content embedded in the data they process, including attempts to manipulate model behavior through crafted text in files, logs, tickets, or messages (commonly called prompt injection). We apply safeguards designed to reduce these risks but cannot guarantee they will prevent every such event.
• Approval policies are your control point for AI-recommended actions. You are responsible for configuring approval policies appropriately and for every action you approve. Where you configure automations to run without technician approval, you accept responsibility for the results of those automations and, subject to Section 16 (Limitation of Liability), we are not liable for losses arising from actions that ran without technician approval as a result of erroneous AI output or adversarial third-party content.
• The Service provides human oversight controls, including approval policies and a complete case history of commands, findings, approvals, and verification results. Each party remains responsible for the obligations that apply to its actual role under the EU AI Act and other applicable laws. You are responsible for your deployment, authorized purposes, and appropriate use of oversight controls; we remain responsible for obligations imposed on us as a provider or in any other applicable capacity. These Terms do not transfer either party's mandatory duties to the other.
• The intended purpose of the AI features is IT investigation, support, and authorized remediation. They are not offered for recruitment, employee ranking, evaluation of worker performance or behaviour, decisions about promotion, dismissal, or other employment terms, or task allocation based on individual behaviour or personal characteristics. You must not use the AI features for these purposes unless we expressly agree in writing after the required legal and product assessment. No agreement authorizes a use prohibited by law.
• We remain responsible for AI transparency measures required of us by applicable law. You must preserve required AI notices and output markings and provide any additional disclosures required for your deployment, including through MSP-managed interfaces. You must not configure the Service to misleadingly present an AI interaction as communication with a human. These obligations do not replace our own duties or permit removal of legally required disclosures through branding or customization.
• Data processed by AI features is handled as described in our Privacy Policy and DPA, including the third-party AI providers we use. We do not use Organization Data to train our own AI models, and we select third-party AI providers whose commercial API terms state that data submitted through their APIs is not used to train their models.
• Plans may include an AI usage allowance as described in Section 6.6 (AI Usage Allowances).

4. Account Registration

You must:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Be at least 18 years old
• Notify us immediately of any unauthorized account access

5. Acceptable Use

5.1 Permitted Uses

You may use the Service for:

• IT support and troubleshooting for your organization
• Managed IT services for MSP Clients whose systems and data you are authorized to manage, within your subscription and the DPA
• Endpoint monitoring and diagnostics
• Workflow automation and integration with approved systems

5.2 Prohibited Uses

You may NOT:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other users' data
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to transmit malware, viruses, or harmful code
• Overload or interfere with Service infrastructure
• Resell or redistribute the Service without authorization
• Perform load testing, stress testing, security scanning, or penetration testing without prior written agreement on scope and safeguards; this does not restrict mandatory audit or assessment rights preserved by the DPA
• Use automated scraping, bots, or excessive API calls that degrade Service performance
• Circumvent rate limits, access controls, or security measures
• Use the Service to control or support high-risk environments such as critical infrastructure, industrial systems, nuclear facilities, medical equipment, or aviation systems
• Use the Service to operate, control, or automate safety-critical systems where failure could result in physical injury, environmental damage, or major operational disruption

6. Subscription and Billing

6.1 Ordering

You may order the Service directly from GenticFlow Ltd. or through an authorized reseller or distributor. These Terms govern your access to and use of the Service regardless of how you order. Where you order through a reseller or distributor, your payment terms are agreed with that party.

Before suspending your subscription solely because a reseller or distributor has failed to pay us, we will give you and that intermediary written notice identifying the affected subscription and proposed suspension date, with at least 15 days to resolve the issue. During that period, we will reasonably cooperate to reconcile payment records and consider an agreed transfer to direct billing or another authorized intermediary. You may provide evidence of payment to the intermediary; doing so does not itself require GenticFlow to treat an amount it has not received as paid. Any replacement billing arrangement, treatment of prior payments, and credits must be agreed in writing before it takes effect. If the issue remains unresolved and no alternative arrangement is agreed by the notified date, we may suspend the affected subscription. We are not required to provide unpaid Service indefinitely or assume the intermediary's debts or refund obligations.

These payment notices go to the subscribing organization identified in the order or account. Where that organization is an MSP, we communicate with the MSP and do not contact its underlying MSP Clients about the payment issue without the MSP's written authorization or a legal requirement. This payment resolution period does not prevent earlier action independently required by law or reasonably necessary to address a material security threat under Section 20.

6.2 Fees

• Subscription fees are based on number of endpoints and service tier
• Fees are billed in advance for the subscription term and billing interval selected in your order; monthly, annual, and longer multi-month terms may be offered, and some terms may require a minimum commitment
• All fees are non-refundable except as expressly set out in these Terms or as required by law

6.3 Payment

• You authorize us, or the billing entity or distributor identified in your order, to charge your payment method on file
• If payment fails, we may suspend Service access after notice, subject to the reseller payment resolution process in Section 6.1 where applicable
• You are responsible for all taxes associated with your subscription

6.4 Automatic Renewal

Subscriptions renew automatically at the end of each subscription term for a further term of the same length unless you cancel before the end of the current term. Renewal fees remain unchanged unless we notify you of revised fees in accordance with Section 6.7. You may reject revised renewal fees by canceling renewal before the current term ends.

6.5 Plan Changes

You may change your plan or endpoint count during a subscription term:

• Upgrades take effect immediately, and we charge a prorated fee for the remainder of the current term
• Downgrades take effect at the end of the current term unless we agree otherwise
• Plans differ in the features and capability modules they include. Changing plans may remove features you currently use, and automations or workflows that depend on a removed capability will stop running. You are responsible for reviewing what a plan includes before changing to it.

6.6 AI Usage Allowances

Plans may include an AI usage allowance per endpoint, as described in your order or on our pricing page. Allowances are subject to fair use: we do not charge automatic metered overage fees. If your usage consistently and materially exceeds your allowance, we may propose a voluntary plan change during the current term or require an appropriate plan for renewal, subject to Section 6.7. We will not impose a mid-term fee increase because of excess usage. If your usage substantially exceeds your allowance, we may apply reasonable technical limits to AI functionality, such as rate limits, to protect the Service and manage third-party AI costs; where practical we will notify you when such limits are applied. If you configure the Service to use your own AI model or API key, that usage is billed by and governed by your agreement with the relevant model provider, and included allowances do not apply to it.

6.7 Price Adjustments

We will not increase the agreed subscription rates during your committed subscription term, regardless of its length or billing frequency. We do not apply mid-term inflation or index-linked increases. Charges for additional endpoints, upgrades, or other services you voluntarily order during the term are governed by the agreed order or plan change and are not an increase to your existing subscription rates.

We may change subscription rates only for a renewal term and will give you written notice of the revised rates at least 30 days before that renewal begins. If we do not provide that notice in time, the existing rates apply to that renewal term; any later increase must follow this notice process for a subsequent renewal. You can decline revised rates by canceling renewal before the current term ends. A monthly billing installment within an annual or longer commitment is not a renewal. Where you purchase through a reseller or distributor, these provisions govern GenticFlow's subscription rates; that intermediary's separate charges and payment terms are governed by your agreement with it.

7. Endpoint Agent Installation

By deploying endpoint agents, you represent, warrant, and agree:

• You have lawful authority to install GenticFlow endpoint software on target systems
• You are responsible for compliance with monitoring, labor, and privacy obligations applicable to your deployment and use, including employee notices and consent where legally required; we remain responsible for obligations applicable to us
• You have all necessary permissions and lawful grounds from device owners, organizations, and, where required by law, users
• Agents will collect system diagnostics and operational data as described in our Privacy Policy
• Agents run with necessary permissions to perform support functions
• You will deploy agents only on endpoints you own or have authorization to manage

Unauthorized Deployment: You are responsible for deployment without proper authorization or in violation of applicable laws. We may suspend affected access or terminate under Section 20. Your indemnification obligations for third-party claims are set out in Section 24.

8. Data and Privacy

Our Privacy Policy describes our data practices. "Organization Data" means data and content submitted to or collected by the Service on your behalf, including endpoint diagnostics and MSP Client data you are authorized to manage. References to "Customer Data" or "Device Diagnostic Data" in an order or existing Service documentation refer to the corresponding Organization Data.

• You and your relevant licensors, including MSP Clients, retain your respective rights in Organization Data. You grant us the limited rights needed to process it to provide the Service and fulfill the DPA, including through authorized Subprocessors.
• You represent that you have the rights and authority necessary for your submissions and instructions. This does not transfer ownership of Personal Data or waive anyone's statutory rights.
• We may create and use aggregated or de-identified information for analytics, benchmarking, and service improvement only as permitted by the DPA and applicable law. Any rights we have in that information remain subject to those safeguards.
• You may act as Controller for internal IT or as Processor or Service Provider for an MSP Client. Our corresponding role, instructions, and safeguards are governed by the Data Processing Agreement (DPA), which forms part of these Terms.

9. Your Responsibilities

You are responsible for:

• Configuring and securing your accounts, credentials, and access controls
• Ensuring only authorized users access the Service
• The actions of your users within the platform
• Configuring workflows and automations responsibly
• Ensuring automations do not cause harm to systems or data
• Maintaining backups of all critical data and configurations
• Compliance with laws governing employee monitoring, device management, and data protection
• Promptly notifying us of any suspected security incidents or unauthorized access

If you provide managed IT services, you must maintain agreements with your MSP Clients authorizing your use of the Service and the processing chain described in the DPA. You are responsible for your own service commitments, client support, and passing relevant instructions and notices between us and your MSP Clients. You may not promise functionality, warranties, service levels, or liability coverage on our behalf beyond what we have agreed in writing. An MSP Client does not become our contracting party merely because you use the Service for it; mandatory Data Subject and SCC rights remain unaffected.

Submit only data necessary for authorized IT support. Do not submit data or use the Service in a manner that requires a business associate agreement under HIPAA or another special regulatory agreement unless we have separately agreed in writing to that use and executed the required agreement. The Service is not offered as a payment-card vault; do not submit full payment-card data except through the designated billing provider. These restrictions do not relieve us of duties that applicable law imposes on data actually received.

You are responsible for assessing the suitability of configurations, scripts, integrations, and automations for your environment, applying appropriate human review, and maintaining independent backups and recovery procedures. The Service does not provide legal advice or certify your compliance with any law, security standard, or industry requirement.

10. Service Level and Support

10.1 Uptime Targets

• Standard subscriptions: 99.5% uptime target
• Enterprise agreements: 99.9% uptime target with 24/7 support

These are service level targets, not warranties. Service credits, if any, are provided only under a separate Service Level Agreement (SLA) executed with an Enterprise organization. Uptime targets do not apply during scheduled maintenance, emergency maintenance, or circumstances beyond our reasonable control.

10.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice. Scheduled maintenance windows are excluded from uptime calculations.

10.3 Support

Support availability and response times vary by subscription tier. Premium support terms are specified in your subscription agreement.

11. Third-Party Services

The Service may integrate with or depend on third-party services (including but not limited to Microsoft, Google, cloud providers, AI model providers, and other vendors).

• GenticFlow Ltd. is not responsible for the availability, accuracy, or performance of third-party services
• GenticFlow Ltd. is not liable for the acts, omissions, failures, or security of third-party providers
• Third-party services are governed by their own terms and privacy policies
• We do not guarantee continued availability of any third-party integration
• Changes to third-party APIs or services may affect Service functionality
• You are responsible for maintaining your own accounts and credentials with third-party services

The third-party exclusions in Section 11 apply to the extent permitted by law and do not exclude our responsibility for Subprocessors under the DPA. Services you independently select or contract with remain your responsibility, subject to our own obligations for processing and disclosures we perform.

12. Service Modifications

We may modify the Service as described in Section 2, suspend it under Section 20, or discontinue it subject to applicable subscription commitments and termination terms. We will provide reasonable notice of material changes that significantly affect your use, except where urgent action is reasonably necessary for security or legal compliance. This provision does not override an express commitment in a signed agreement, the DPA, or mandatory law.

13. Security

We implement technical and organizational measures appropriate to the risks, as required by the DPA and applicable law. However, no method of transmission or storage is completely secure, and we do not guarantee absolute security. You must also secure your own systems, credentials, and access controls.

14. Data Backups

We maintain encrypted backups of platform data for durability and disaster recovery. These backups exist to restore the Service as a whole and do not provide selective restoration of an individual organization's data unless explicitly stated in your subscription plan. You remain responsible for maintaining appropriate backups of data, configurations, and systems outside the Service, and for exporting any data you need to retain. Personal Data return, retention, and deletion are governed by the DPA.

15. Intellectual Property

The Service, including software, documentation, and content, is owned by GenticFlow Ltd. and protected by intellectual property laws. You receive a limited license to use the Service per these Terms.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENTICFLOW LTD. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. THIS APPLIES TO PAID SUBSCRIPTIONS, PILOTS, FREE TRIALS, AND EVALUATIONS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, THE DPA, AND THE PRIVACY POLICY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. THIS IS A SINGLE COMBINED CAP, NOT A SEPARATE CAP FOR EACH CLAIM, DOCUMENT, MSP CLIENT, ENDPOINT, OR AFFECTED INDIVIDUAL. AMOUNTS PAID FOR THE SAME SERVICE THROUGH AN AUTHORIZED RESELLER ARE INCLUDED; THE CAP DOES NOT INCREASE MERELY BECAUSE MULTIPLE CLAIMS ARE MADE.

NOTHING HEREIN LIMITS LIABILITY FOR DEATH, PERSONAL INJURY, FRAUD, OR ANY LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. THESE LIMITATIONS DO NOT RESTRICT DATA SUBJECTS' NON-WAIVABLE RIGHTS, LIABILITY UNDER MANDATORY TRANSFER CLAUSES THAT CANNOT BE LIMITED, OR THE POWERS OF REGULATORS. THEY ALLOCATE RISK BETWEEN THE CONTRACTING PARTIES ONLY.

To the extent permitted by law, we are not responsible for loss caused by your unauthorized use, unlawful instructions, or failure to maintain appropriate backups or controls. This does not excuse our breach of an express obligation or a non-excludable legal duty. You must take reasonable steps to mitigate loss. Your payment obligations and indemnities under Section 24 are not subject to our liability cap. Any different liability allocation must be expressly agreed in a written agreement signed by authorized representatives of both parties.

17. Warranties Disclaimer

EXCEPT FOR EXPRESS OBLIGATIONS IN THESE TERMS, THE DPA, OR A SIGNED AGREEMENT, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, THE PREVENTION OF EVERY SECURITY INCIDENT, OR ANY PARTICULAR BUSINESS, REMEDIATION, OR COMPLIANCE OUTCOME. THIS DISCLAIMER DOES NOT DISPLACE OUR EXPRESS DATA PROTECTION OBLIGATIONS OR MANDATORY LAW.

NO MISSION-CRITICAL USE: THE SERVICE IS NOT DESIGNED FOR USE IN LIFE-SUPPORT, EMERGENCY SERVICES, SAFETY-CRITICAL, OR MISSION-CRITICAL SYSTEMS. YOU AGREE NOT TO USE THE SERVICE WHERE FAILURE COULD RESULT IN PERSONAL INJURY, DEATH, OR SEVERE PROPERTY OR ENVIRONMENTAL DAMAGE. You acknowledge and agree that any use in violation of this section is a material breach of these Terms.

18. Free Trials, Pilots, and Evaluations

If you use the Service under a free trial, pilot program, proof-of-concept, or evaluation:

• The Service is provided without uptime guarantees or support obligations
• We may terminate your access at any time without notice
• All disclaimers and limitations of liability apply in full
• You must arrange any needed export before trial expiration; Personal Data return and deletion remain subject to the DPA

19. Beta and Preview Features

Beta, preview, or experimental features are provided "AS IS", subject to Sections 16 and 17. They may be unstable, discontinued without notice, and are not covered by any SLA unless expressly agreed. Evaluate them before production use and maintain appropriate backups and oversight. The DPA and mandatory legal obligations continue to apply to Personal Data processed through these features.

20. Termination

20.1 By You

You may cancel renewal at any time before renewal takes effect. Unless a separate termination right applies, cancellation takes effect at the end of the committed subscription term and does not relieve fees due for that term. Access continues through that term subject to these Terms.

20.2 By Us (For Cause)

We may suspend or terminate your account immediately for:

• Violation of these Terms
• Non-payment after notice and, for reseller or distributor payment defaults, completion of the process in Section 6.1
• Illegal or harmful activity
• A reasonably identified material security threat, loss of your authority to process relevant data, or a legal requirement to suspend processing

We will limit a suspension to what is reasonably necessary and notify you where legally permitted and practicable. Suspension does not remove our obligations to protect Personal Data or provide required assistance under the DPA. Upon termination, you must stop using the Service and arrange removal or disabling of agents, integrations, and automations you deployed. Data return and deletion follow the DPA; we may arrange an alternative secure export where restoring ordinary access would create a security or legal risk.

20.3 By Us (Without Cause)

We may terminate the Service for any reason with at least 30 days' notice, provided that such termination does not occur before the end of any active paid subscription period. In such cases, we will use commercially reasonable efforts to provide a pro-rata refund for any prepaid fees covering the period after termination. Termination does not relieve you of any outstanding payment obligations accrued before the termination date.

21. Changes to Terms

We may modify these Terms with 30 days' notice. Continued use constitutes acceptance of modified Terms.

22. Governing Law

These Terms are governed by the laws of Ireland, without regard to conflict of law provisions.

23. Dispute Resolution

Business Use Only: These Terms are intended for business use. The Service is not intended for consumer use.

Any dispute arising from these Terms shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Dublin, Ireland, under the rules of the Chartered Institute of Arbitrators. Either party may seek injunctive relief in courts of competent jurisdiction. Except for claims seeking injunctive relief or claims that cannot legally be arbitrated, neither party may bring a class action or class arbitration.

Notwithstanding the above, if mandatory consumer protection laws in your jurisdiction grant you rights that cannot be waived, those rights shall apply. Nothing in this section shall prevent you from bringing issues to the attention of applicable regulatory authorities.

24. Indemnification

To the extent permitted by law, you will defend and indemnify GenticFlow Ltd. and its officers, directors, employees, and agents against third-party claims, including claims brought by MSP Clients, and resulting damages, settlements, and reasonable legal expenses, to the extent arising from:

• Your material breach of these Terms or unlawful use of the Service
• Organization Data or instructions you supply that infringe third-party rights or lack required authority, notices, or lawful grounds
• Your deployment of endpoint agents, monitoring, or integrations on unauthorized systems
• Your agreements, representations, or service commitments to MSP Clients that we have not expressly accepted in writing

This indemnity does not apply to the extent a claim results from our breach of these Terms or the DPA, negligence, fraud, or willful misconduct. It does not transfer a regulatory fine or other liability where that transfer is prohibited by law. We will promptly notify you of a claim, with any delay relieving your obligations only to the extent it materially prejudices the defense. You will use competent counsel reasonably acceptable to us, control the defense, and receive reasonable cooperation at your expense. We may participate with our own counsel at our expense. You may not settle a claim in a way that admits fault by, imposes a non-monetary obligation on, or fails to release an indemnified party without that party's prior written consent, not to be unreasonably withheld.

25. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

26. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

27. Assignment

You may not assign or transfer these Terms or your rights hereunder without GenticFlow's prior written consent. GenticFlow may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, with written notice provided concurrently with or promptly after completion of the transaction. Any attempted assignment in violation of this section shall be void.

28. Feedback

You grant GenticFlow a perpetual, irrevocable, worldwide, royalty-free license to use, modify, incorporate, and commercialize suggestions and ideas you voluntarily provide about the Service ("Feedback") without compensation or attribution. Feedback does not include Organization Data, Personal Data, or your or an MSP Client's confidential information, and this license does not override the DPA or confidentiality obligations.

29. Confidentiality

Each party will protect the other's non-public business, technical, and security information with reasonable care and use it only to perform or exercise rights under this agreement. Disclosure is permitted to personnel, advisers, and service providers who need to know and are bound by appropriate confidentiality duties. These duties do not cover information the recipient can demonstrate was lawfully known without restriction, independently developed, lawfully received from a third party, or made public without breach. Required legal disclosures are permitted with prior notice where lawful and reasonable steps to limit disclosure. Personal Data remains protected by the DPA regardless of these exceptions.

30. Survival

The following sections survive termination: Intellectual Property, Limitation of Liability, Warranties Disclaimer, Indemnification, Governing Law, Dispute Resolution, Confidentiality, and any provisions intended to survive.

31. Entire Agreement

These Terms, the DPA, applicable orders, and agreements expressly incorporated by reference constitute the agreement between you and GenticFlow Ltd. for the Service. The Privacy Policy describes our processing practices and does not grant an additional license to use Organization Data. Mandatory transfer clauses prevail, followed by the DPA for processing on your behalf. A written agreement signed by authorized representatives of both parties prevails over these Terms only to the extent it expressly varies them and may not reduce mandatory data protection requirements. An order controls the agreed commercial particulars; purchase orders or MSP Client terms do not add obligations on us without our express written acceptance. These documents supersede prior discussions on their subject matter without excluding fraud or rights that cannot lawfully be excluded.

32. Export Controls and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to EU, UK, or US sanctions or embargoes. You agree not to use the Service in any manner that would violate applicable export control laws or sanctions regulations. You will not permit access to the Service by persons or entities on any applicable restricted party lists.

33. Contact

For questions about these Terms contact:
GenticFlow Ltd.
Email: [email protected]