Privacy Policy

1. Introduction

GenticFlow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT support platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Contact information for support requests
• Payment and billing information
• User-generated content (support tickets, chat messages)

2.2 Information Collected Automatically

• Endpoint diagnostic data (system logs, hardware info, software inventory)
• Usage data (feature usage, session duration, interaction patterns)
• Technical data (IP addresses, browser type, device information)
• Performance and error logs

3. How We Use Your Information

We use collected information to:

• Provide and maintain our IT support services
• Gather real-time endpoint diagnostics for troubleshooting
• Process payments and send billing notifications
• Respond to support requests and improve customer service
• Analyze usage patterns to enhance platform functionality
• Comply with legal obligations and enforce our terms

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Role-based access controls and multi-factor authentication
• Regular security audits and penetration testing
• SOC 2 infrastructure
• Endpoint agents run with least-privilege access

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, payment processing, analytics (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with merger, acquisition, or asset sale

6. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations:

• Account data: Retained during active subscription + 90 days
• Endpoint diagnostics: Retained for 90 days
• Support tickets: Retained for 2 years
• Billing records: Retained for 7 years (tax compliance)

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Export your data in machine-readable format
• Opt-out of non-essential data collection
• Restrict or object to certain data processing
• Withdraw consent at any time

Contact us at [email protected] to exercise these rights.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards through:

• Standard Contractual Clauses (EU approved)
• Data Processing Agreements with all subprocessors
• Regional data residency options for enterprise customers

9. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification.

11. Contact Us

For questions about this Privacy Policy or our data practices:

Email: [email protected]
Address: GenticFlow Inc., [Address]