AnyDesk Alternative
Keep the full support history when another technician takes over.
When a colleague takes over a support request, they need to know what the user reported and what has already been tried. GenticFlow keeps that history with the ticket and gives the whole team access to investigation findings and remote tools.
- Share tickets and user conversations across your team.
- Keep investigation findings available for the next technician.
- Give technicians remote access without separate seat charges.
Try the full platform for 30 days with help from our team.
Make it easy for a colleague to take over.
Give each request a ticket and an owner, with the user’s replies available to your team. A colleague taking over can read the conversation and understand what the user needs before getting in touch.
Share what you have already learned.
GenticFlow investigations gather endpoint evidence and record findings with suggested next steps. The next technician can review what was checked and what still needs attention before continuing the work.
Include everyone who works on the request.
Technician access is included in GenticFlow’s endpoint-based pricing. Your team can use remote control, terminal and file tools from web or mobile without adding a separate seat charge for each person.
See what this could change for your team.
Keep an eye on devices between requests.
Endpoint monitoring gives your team a view of device health even when nobody has a remote session open. That information is available when the next request comes in.
Give colleagues a reusable way to handle familiar jobs.
Hero workflows and scripts let your team reuse the steps for recurring support tasks. Technicians can run them from web or mobile and inspect the outcome.
Put a real handoff through its paces.
Invite a colleague into your 30-day trial and pass a support request between you. Check whether they have the conversation, findings and tools they need to continue.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
Start Free Trial