Atera Alternative
Grow your support team without paying for extra technician seats.
Adding a colleague to your support team should not mean buying another technician seat. GenticFlow charges by covered endpoint and includes technician access to the helpdesk, investigations and remote tools.
- Add technicians without a separate seat charge.
- Give your team the helpdesk and remote tools in one plan.
- Let colleagues work from their browser or phone.
Try the full platform for 30 days with help from our team.
Base your subscription on the endpoints you support.
Your plan covers endpoints and includes technician access. As your team changes, you can bring colleagues into the support work without paying a separate seat charge for each person.
Give each technician the full history.
Tickets keep the user conversation and investigation findings available to the team. A technician taking over can see what the user needs and what has been checked before opening a remote session.
Give your team the tools to help from anywhere.
Remote control, terminal, files and the native mobile apps are included in both plans. If your team also needs custom workflows and scripts, those are available in Hero.
See what this could change for your team.
Give users a support desk that feels like yours.
Branded chat and the ticket portal give people a place to describe a problem and follow its progress. Your team can share public updates while keeping internal notes private.
Keep device health in view between tickets.
Endpoint monitoring sits alongside the helpdesk. When a request arrives, your technicians can use device information to understand the issue and decide what to investigate.
Evaluate the subscription with your actual team.
Bring your technicians and endpoints into a 30-day trial. We’ll walk through endpoint-based pricing with you so you can judge the fit for your fleet and staffing.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
Start Free Trial