Automox Alternative
Help your team handle support requests with reusable workflows.
Give your technicians a way to investigate a user’s problem and run a workflow to help address it. GenticFlow brings scripts and automation together with tickets, user conversations and remote support, including from the mobile app.
- Use investigation findings to choose what to run.
- Reuse workflows and scripts for recurring support tasks.
- Handle workflow inputs, approvals and results on your phone.
Try the full platform for 30 days with help from our team.
Understand the problem before choosing a workflow.
GenticFlow investigates the user’s report using endpoint evidence and presents findings with suggested next steps. Your technician can use that information to choose a workflow or decide whether the problem needs hands-on work.
Reuse the work your team does often.
Hero lets you keep scripts and workflows for recurring support tasks. Run them on an endpoint, enter the required inputs and review approvals and results from web or mobile.
Keep the user involved through the resolution.
The support conversation and technician notes stay with the ticket as you work. After reviewing the workflow results, you can update the user and record what happened for future requests.
See what this could change for your team.
Get hands-on when a workflow needs help.
Remote control, terminal and file access let you work directly on Windows, Mac and Linux endpoints. Use them from your browser or phone when you need to inspect the problem yourself.
Give the team access to more than automation.
Endpoint-based pricing includes technician access to the helpdesk, investigations and remote tools. Colleagues can work on the request together without separate seat charges.
Build and test a workflow around a real support task.
Use the 30-day trial to set up a recurring task your team knows well. Run it, review the results and follow up through the ticket so you can evaluate the whole process.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
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