Datto RMM Alternative
Bring monitoring and your helpdesk together.
Give your technicians the user’s request and the device information they need in one place. GenticFlow combines endpoint monitoring with a built-in helpdesk, so your team can investigate the problem and keep the user informed as they work.
- Manage user requests alongside endpoint monitoring.
- Investigate issues with device evidence and ticket context.
- Use remote tools and keep users informed in one platform.
Try the full platform for 30 days with help from our team.
Understand what the device means for the user’s problem.
Endpoint health is a starting point for investigating what someone has reported. GenticFlow brings live device evidence into the investigation so your team can look beyond the initial symptom.
Run your helpdesk in the same platform.
GenticFlow includes its own tickets and user conversations, so you can manage daily support without a separate PSA for ticketing. Requests and follow-up stay available to the people working on them.
Keep the user informed as you work.
Use remote control, terminal or files when the endpoint needs direct attention, then update the ticket with the result. Your team can do that work from web or mobile while keeping the conversation with the user in view.
See what this could change for your team.
Keep working when you leave your desk.
Hero brings workflow and script execution to the mobile app, including inputs, approvals and results. Your technicians can take action as well as review the support request.
Bring everyone who shares support responsibility.
Endpoint-based pricing includes technician access to the helpdesk and remote tools. Add colleagues to the work without paying a separate seat charge for each person.
Try the monitoring-to-support workflow with your team.
Choose an endpoint issue for your 30-day trial, review its health and investigate the problem. Then work through the user conversation and resolution with your own technicians.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
Start Free Trial