ManageEngine Endpoint Central Alternative
Give your users a direct line to IT.
Make it easy for employees to ask for help and for your team to understand what they need. GenticFlow connects the conversation to the affected endpoint, with investigations and remote tools available to the technician handling the request.
- Give employees a direct way to ask IT for help.
- Keep the request linked to the affected endpoint.
- Investigate the issue and use remote tools in one platform.
Try the full platform for 30 days with help from our team.
Make asking for help straightforward.
Employees can describe a problem through branded support chat or the ticket portal and reply as the work progresses. They see the public updates while your team’s internal notes stay private.
See the device behind the request.
Your technician can work with the user’s description and the affected endpoint together. An investigation adds device evidence and suggested next steps to help them decide where to start.
Help from wherever you are working.
Use remote control, terminal commands and file access from your browser, iPhone or Android phone. The ticket and conversation remain in the same platform, so you can keep the user updated as you work.
See what this could change for your team.
Handle account requests alongside device support.
With Microsoft Entra connected, technicians can review accounts and make supported password, session and access changes from eligible tickets. Those tools are available in the mobile app, too.
Give recurring requests a repeatable process.
Hero scripts and workflows let your team reuse steps for common endpoint tasks. Technicians can run them from web or mobile and review the outcome before replying to the employee.
Try it from both sides of the support desk.
In your 30-day trial, have a colleague submit a request and another technician handle it. See how the conversation, investigation and remote work fit your employees’ day.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
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