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Give your technicians the evidence they need to troubleshoot.
Finding out what is wrong can take as much effort as fixing it. GenticFlow investigates the reported issue using live endpoint information, then keeps the findings with the ticket so your technician has a clear place to start.
- Review findings backed by endpoint evidence.
- See suggested next steps before choosing an action.
- Keep remote tools and user follow-up with the support work.
Try the full platform for 30 days with help from our team.
Find the information that matters to the problem.
GenticFlow investigates the user’s report using relevant services, processes, logs and network state. Your technician can review what it found and what still needs checking before starting hands-on work.
Use the findings to decide what to do.
The investigation gives your technician suggested next steps to review. When the problem needs direct work, remote control, terminal and file access are available in the same platform.
Keep the investigation useful for your team.
The conversation, investigation and resolution notes stay with the ticket. A colleague can pick it up on web or mobile and review the work already done before continuing.
See what this could change for your team.
Take the next action from your phone.
Hero lets technicians run workflows and scripts on mobile, supply inputs and review approvals and results. You can act on an investigation while you are away from your desk.
Give users a direct conversation with IT.
Built-in support chat and ticketing let users explain what is happening and reply as you work. Your team can follow up in the same platform it uses to investigate the endpoint.
Judge the findings on your own support cases.
Use the 30-day trial to investigate a problem your team understands. Review the evidence and suggested next steps, then see how useful they are to the technician doing the work.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
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