Pulseway Alternative
Support users from your phone with your helpdesk built in.
Keep the user conversation, investigation and remote tools together on your phone. GenticFlow includes its own helpdesk, so you can manage requests and work on endpoints in the same app without adding a separate PSA for ticketing.
- Manage tickets and talk to users in the built-in helpdesk.
- Read investigation findings alongside the support request.
- Run workflows, scripts and remote sessions from your phone.
Try the full platform for 30 days with help from our team.
Run your helpdesk without adding a PSA.
GenticFlow includes ticketing and user conversations, giving people a place to ask for help and your team a shared record of the work. You can follow the request with the endpoint and support history close at hand.
Read the investigation alongside the ticket.
Before you start troubleshooting, review the endpoint evidence and possible causes GenticFlow has investigated. The findings and suggested next steps are available on your phone alongside the user’s request.
Do the work from your phone.
Run workflows and scripts, enter the inputs they need, handle approvals and review the results in the mobile app. You can also open remote control, terminal or files when the Windows, Mac or Linux endpoint needs hands-on attention.
See what this could change for your team.
Help with Microsoft 365 accounts from your phone.
Connect Microsoft Entra to review accounts and handle password resets, session sign-outs and access changes from eligible mobile tickets. Account support can travel with you, too.
Include the colleagues who cover your support queue.
GenticFlow charges by covered endpoint and includes technician access. Give your team the helpdesk and mobile tools without a separate seat charge for each colleague.
Try the work you actually handle on call.
Use the 30-day trial with your own phone and endpoints. Follow a user request, run a workflow and check the result so you can judge how it fits your day.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
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