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Manage each support request from the first message to the remote session.
A remote session may solve the immediate problem, but your team also needs to manage the request and follow up with the user. GenticFlow keeps that work together, with a helpdesk, endpoint monitoring and remote tools in one subscription.
- Give requests a shared queue and a clear owner.
- Investigate the endpoint before opening a remote session.
- Keep the helpdesk and remote tools available on your phone.
Try the full platform for 30 days with help from our team.
Keep a record after the session ends.
When someone asks for help again, your team should be able to see what happened last time. GenticFlow keeps the conversation, technician notes and resolution with the ticket so that history is available for the next request.
See what needs attention between calls.
Endpoint monitoring gives you a view of device health between remote sessions. When a user reports a problem, investigate it using live services, logs, processes and network evidence before deciding what to do.
Take the helpdesk with you.
You can read the ticket and user conversation on your phone, then open remote control, terminal or files to work on the endpoint. That keeps the request and the tools you need available when you are away from your desk.
See what this could change for your team.
Bring the whole support team into the work.
GenticFlow’s endpoint-based subscription includes technician access. Colleagues can help with requests without a separate seat charge each time you add someone.
Build a repeatable approach to common problems.
With Hero, your team can keep scripts and workflows for recurring tasks. Run them from the browser or phone and check the results before updating the user.
Test what happens before and after a session.
During your 30-day trial, follow a request through the helpdesk, investigate the device and connect remotely. See how the whole process fits the way your team works.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
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