Syncro Alternative
Give the next technician the findings they need to take over.
When a difficult ticket needs another technician, the investigation should go with it. GenticFlow keeps the endpoint evidence, findings and user conversation together so your colleague can see what has already been checked.
- Share investigation findings with the receiving technician.
- Keep user replies and support history with the ticket.
- Let colleagues continue the work from web or mobile.
Try the full platform for 30 days with help from our team.
Pass on what has already been checked.
The investigation records findings, supporting observations and suggested next steps. The technician receiving the ticket can review that work and see which questions remain open.
Keep the user’s explanation with the work.
The user’s description and replies stay with the support record as the ticket moves between people. Your colleague can read the conversation before asking for more information.
Help the next technician get started.
Once your colleague has reviewed the ticket, they can open remote control, terminal or files on the affected endpoint. The work is available from a browser or the GenticFlow mobile app.
See what this could change for your team.
Include extra help without another seat charge.
GenticFlow’s endpoint-based pricing includes technician access. Bring a colleague into a difficult ticket without adding a separate subscription charge for that person.
Give the next technician a repeatable way to act.
With Hero, your team can keep workflows and scripts for recurring jobs. The receiving technician can run them from web or mobile and review the results before following up.
Try an escalation with two of your technicians.
During the 30-day trial, investigate a request and pass it to a colleague. See whether the findings and support history give them what they need to take the next step.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
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