TeamViewer Alternative
Get remote control, monitoring and a helpdesk in one subscription.
Your team needs more than a remote connection to help someone. GenticFlow gives you remote control, monitoring and a helpdesk together, so you can investigate the problem, work with the user and keep track of the follow-up.
- Support Windows, Mac and Linux from your browser or phone.
- Check endpoint health and investigate problems before connecting.
- Keep user conversations and follow-up with the ticket.
Try the full platform for 30 days with help from our team.
Give your users a helpdesk, too.
Give people a place to ask for help and your team a shared record of the work. Their replies, your notes and the follow-up stay with the ticket, so another technician can pick it up when needed.
Know more before you connect.
Monitoring helps you see how an endpoint is doing between support calls. When a problem comes in, GenticFlow can check logs, services and other live evidence, giving you findings to work from before you open a remote session.
Get your remote tools in one subscription.
Use remote control, terminal and file access from your browser, iPhone or Android phone to support Windows, Mac and Linux endpoints. Technician access is included in endpoint-based pricing, so your team can use those tools without separate seat charges.
See what this could change for your team.
Turn recurring fixes into reusable workflows.
When the same problem keeps coming back, Hero lets your team save scripts and workflows for the task. Technicians can run them from web or mobile and review the results.
Give people a familiar place to ask for help.
Your branded support chat and ticket portal give users a direct route to your team. They can reply and follow progress while your internal notes stay private.
Try a complete support request before you switch.
Use the 30-day trial to take a request from the first message through investigation, remote access and follow-up. We’ll help you get set up with your own team and endpoints.
See how GenticFlow would work for your team.
Tell us how you handle support today and we’ll walk you through the parts of GenticFlow that could help, with time for your questions.
Prefer to try it yourself?
Try the full platform for 30 days with your team. We’ll help you get set up.
Start Free Trial