About GenticFlow
We're on a mission to give IT teams their time back.
Our Story
I spent years building Pulseway, an RMM platform that helped thousands of IT teams monitor and manage their infrastructure. But monitoring alone doesn't solve the real problem: IT teams are trapped in what I call the Support Cost Loop.
L1 is drowning in repetitive work. 70% of tickets are recurring issues: password resets, connectivity problems, slow machines. Meanwhile, L2 engineers waste 30+ minutes re-investigating escalated tickets that lack context, reproducing issues and gathering diagnostic info that L1 should have provided.
And the complexity has exploded. Modern IT isn't just "fix the computer" anymore. It's diagnosing issues that span endpoints, cloud services, servers, and network infrastructure. The primary tools (RMM and remote control) have not kept up. They still require technicians to manually investigate, gather context, and piece together what's happening.
A new approach was needed: agentic IT.
RMM tools help you see problems. Remote control lets you access systems. But neither solves problems autonomously. Unlike platforms that rely on KB articles, GenticFlow agents operate directly on endpoints using real-time system data.
So I built GenticFlow: an agentic IT platform that autonomously investigates, diagnoses, and resolves common IT issues. L1 agents execute fixes with full audit trails and risk evaluation. L2 tickets arrive with complete diagnostic context: what was checked, what was tried, system state, and logs. L2 starts solving, not investigating.
GenticFlow breaks the Support Cost Loop.
This is the platform I wish existed when I was building tools for IT teams.
Marius Mihalec
Founder & CEO
Our Mission
Give IT teams their time back so they can focus on strategic work that actually moves the business forward, not password resets.
Our Approach
Agentic IT: Autonomous Investigation and Diagnosis. Unlike platforms that rely on KB articles, GenticFlow agents operate directly on endpoints, spanning cloud, servers, and networks, to diagnose issues using real-time system data. Agents detect anomalies proactively, not just react to user tickets. Risk evaluation ensures low-risk actions execute automatically while higher-risk escalates for approval. This is IT support that actually investigates, not documentation searches that often don't apply.
Our Values
Impact over noise. We don't chase buzzwords or trends, we build what delivers measurable impact. If it doesn't make life better for IT teams, it doesn't make it into the product.
- 50% Fewer Tickets
- 85% Faster Resolution
- 20-30 hours/week Saved Per Week
IT teams first. Everything starts with one question: Does this give IT teams their time back? Behind every ticket is a person trying to do their best work.
Transparency. No hidden pricing. No sales games. No six-month deployments. We believe in earning trust through clarity: deploy in minutes, see results in days.