About GenticFlow
We're on a mission to give IT teams their time back.
Our Story
I spent years building Pulseway, an RMM platform that helped thousands of IT teams monitor and manage their infrastructure. But monitoring alone doesn't solve the real problem: IT teams are drowning in tickets.
And it's gotten worse. Modern IT isn't just "fix the computer anymore", it's diagnosing issues across VPNs, cloud services, SaaS dependencies, network configurations, and remote endpoints. Troubleshooting complexity has exploded, while the primary tools (RMM and remote control) have not kept up. They still require technicians to manually investigate, gather context, and piece together what's happening.
Meanwhile, I watched teams waste hours every day on the same simple issues like password resets, disk cleanup, VPN problems while critical security projects sat untouched for months. Technicians spent 15 minutes per ticket just gathering basic information before they could even start fixing anything.
A new approach was needed.
RMM tools help you see problems. Remote control lets you access systems. But neither solves problems autonomously, and neither helps users solve their own issues.
So I built GenticFlow: a two-tier support platform where users get guided self-service for simple issues (L1), and when escalation is needed, technicians receive full diagnostic context + integrated remote tools (L2). No more starting from scratch. No more "What's your computer name?" No more piecing together information from five different systems.
GenticFlow is the approach IT support needed to evolve into.
This is the platform I wish existed when I was building tools for IT teams.
Marius Mihalec
Founder & CEO
Our Mission
Give IT teams their time back so they can focus on strategic work that actually moves the business forward, not password resets.
Our Approach
Endpoint intelligence at the source. Deploy agents where problems happen, gather real-time diagnostics, guide users through fixes, and preserve complete context for technicians. Not documentation-based guessing. Not monitoring alerts you have to investigate manually. Actual problem resolution. And because conversations happen naturally in any language, support is truly global from day one.
Our Values
Impact over noise. We don't chase buzzwords or trends, we build what delivers measurable impact. 50% fewer tickets, 85% faster resolution, 20-30 hours/week saved. If it doesn't make life better for IT teams, it doesn't make it into the product.
IT teams first. Everything starts with one question: Does this give IT teams their time back? Behind every ticket is a person trying to do their best work.
Transparency. No hidden pricing. No sales games. No six-month deployments. We believe in earning trust through clarity: deploy in a day, see results in a week.