About GenticFlow
AI support connected to the endpoint. Real diagnostics, not documentation searches.
Our Story
I spent years building Pulseway, an RMM platform that helped thousands of IT teams monitor and manage their infrastructure. But monitoring alone doesn't solve the real problem: IT teams are trapped in what I call the Support Cost Loop.
L1 is drowning in repetitive work. 70% of tickets are recurring issues: password resets, connectivity problems, slow machines. Meanwhile, L2 engineers waste 30+ minutes re-investigating escalated tickets that lack context, reproducing issues and gathering diagnostic info that L1 should have provided.
And the complexity has exploded. Modern IT isn't just "fix the computer" anymore. It's diagnosing issues that span endpoints, cloud services, servers, and network infrastructure. The primary tools (RMM and remote control) have not kept up. They still require technicians to manually investigate, gather context, and piece together what's happening.
A new approach was needed: IT support that actually thinks like a tech.
RMM tools help you see problems. Remote control lets you access systems. But neither actually solves problems. GenticFlow does - it investigates, diagnoses, and resolves issues from real system data.
So I built GenticFlow: a platform that orchestrates the full loop - from anomaly detection to investigation to remediation.
It learns what's normal, spots when something isn't, and resolves issues before they become tickets. When techs do step in, they get complete diagnostic context - so they start solving, not investigating.
That's the approach behind GenticFlow.
This is the platform I wish existed when I was building tools for IT teams.
Marius Mihalec
Founder & CEO
Our Mission
Break the support cost loop. Give IT teams their time back for work that actually moves the business forward.
Our Approach
IT support that thinks like a tech. GenticFlow investigates across your entire environment - endpoints, cloud, servers, and networks. It learns your baselines to detect anomalies proactively, not just react to user tickets. Low-risk fixes execute automatically; higher-risk actions escalate for approval.
Beyond Traditional RMM
Traditional RMMs have tunnel vision. They require you to configure monitoring sets and alerting thresholds upfront. Then they fire a flood of alerts that technicians have to manually aggregate, correlate, and make sense of. The burden of investigation falls entirely on your team.
GenticFlow works differently. It learns your environment baselines automatically, detects anomalies without pre-configured thresholds, and aggregates related signals into actionable incidents. Then it investigates the root cause, provides recommendations, and suggests remediation actions that can execute with technician approval.
The difference: RMMs tell you something is wrong. GenticFlow tells you why it's wrong and how to fix it.
Our Values
Impact over noise. We don't chase buzzwords or trends, we build what delivers measurable impact. If it doesn't make life better for IT teams, it doesn't make it into the product.
- 50% Fewer Tickets
- 85% Faster Resolution
- 20-30 hours/week Saved Per Week
IT teams first. Everything starts with one question: Does this give IT teams their time back? Behind every ticket is a person trying to do their best work.
Transparency. No hidden pricing. No sales games. No six-month deployments. We believe in earning trust through clarity: deploy in minutes, see results in days.