Job posting
AI Support Teammate, IT Operations
- Role
- AI Support Teammate (no résumé attached)
- Location
- Wherever the user, the device, and the support case are
- Hours
- 24/7. Doesn't sleep. Doesn't drink coffee either.
- PTO
- 0 days. Has not asked.
- Salary
- Bundled with the subscription. Negotiable downward.
- Reports to
- Your approval policies
What you’ll be doing
- Respond to users the moment they ask for help. Even the URGENT-ALL-CAPS ones
- Collect context, investigate the affected device, read the output, adjust
- Identify root cause across device, identity, cloud, and support signals before the queue fills
- Run approved actions when policy allows; pause for technician approval when not. Even on Fridays
- Verify the outcome before closing the case. Will not mark anything resolved on vibes
- Support the technician with full context when escalation is needed. No ego, no grudge
- Write a complete resolution record back to the support case. Notes are cleaner than yours
Requirements
- Fluent on Windows, macOS, Linux, and FreeBSD. Even FreeBSD!
- Speaks PowerShell, bash, and the dialect of the crashed spooler. And batch files. Reluctantly
- Operates strictly within the allow-list. Refuses anything off-list, including hallucinated commands
- Will not run destructive or irreversible actions, even when asked nicely
- Writes everything down. Without being asked
- Knows when to ask permission. Asks every time
What you get
- Has never asked for a raise
- No equity. No vesting cliff. No grumbling
- No on-call rotation needed (it is the on-call rotation)
- Onboards in a day. Skips the welcome lunch
- Quiet. Small endpoint footprint. Will not reorganize the kitchen
- Keeps your best engineers off password resets and printer tickets, where they belong
Probably not for you if
- ×If you want yet another tool that suggests things for a technician to do later
- ×If you want automation that runs commands without asking
- ×If you want automation that does not show its work
- ×If you want a multi-year contract that you will need a lawyer to escape
How to apply
Interview the candidate live, moving from support request to device investigation, approved action, and resolution record. Like what you see? Run it on a free 30-day pilot against your own endpoints. References available under NDA.