Integrations
Connect the tools behind your support workflow.
GenticFlow becomes the support workflow that connects your existing systems of record, endpoint tools, identity providers, and cloud platforms, without replacing them.
Nothing gets ripped out. GenticFlow reads the support request, investigates the affected device in real time, runs approved fixes, and writes the outcome back to your tools.
You don't replace your stack. You connect it.
Your PSA, RMM, remote access, identity, and cloud tools each hold part of the picture. Without a support workflow, a technician stitches them together by hand on every ticket. GenticFlow connects them so everything feeds one support case.
The goal isn't more integrations. It's fewer tabs, fewer copy-and-paste steps, and one complete support record.
The technician manually connects everything, on every ticket.
Everything contributes to one connected support case.
Read requests and write back investigation notes, approvals, actions, and resolution records. Your ticket of record stays where it is.
Bring in user, device, security, and cloud context where it helps support. GenticFlow turns that context into support-ready investigation and action.
Use GenticFlow's agent and approved integrations to investigate, remediate, remote in, and record what happened. Approval policies apply throughout.
Connect what you already run.
Ticketing, endpoint tooling, identity, security, cloud, and networking. Connect the systems you have. GenticFlow does not require any of them to work.
Ticketing and support records
Autotask PSA
Bidirectional ticket sync, webhooks, organization mapping
DetailsConnectWise Manage
Bidirectional ticket sync, webhooks, organization mapping, comment sync
DetailsJira Service Management
Bidirectional ticket sync, status updates, organization mapping
DetailsServiceNow
Bidirectional incident sync, webhooks, work notes, status mapping
DetailsTOPdesk
Bidirectional incident sync, webhooks, caller and branch mapping, status mapping
DetailsZendesk
Bidirectional ticket sync, status updates, automated ticket creation
DetailsFreshservice
Bidirectional ticket sync, webhooks, organization mapping
DetailsFreshdesk
Bidirectional ticket sync, webhooks, private notes
DetailsHaloPSA
Bidirectional ticket sync, webhooks, organization mapping
DetailsIdentity and user context
Microsoft Entra ID
OIDC single sign-on for console, portal, and chat, plus risky sign-in alerts
DetailsOkta
OIDC SSO for the technician console, client portal, and agent chat sign-in flows
DetailsGoogle Workspace
Google OAuth/OIDC SSO for the technician console, client portal, and agent chat sign-in flows
DetailsSecurity signals
Cloud and infrastructure context
Amazon Web Services
Read-only EC2, S3, ECS, RDS, Lambda, VPC, CloudWatch alarm inventory
DetailsMicrosoft Azure
Read-only VM, storage, app service, SQL, network, monitor alert inventory
DetailsProxmox VE
Node, VM, LXC, storage, disk sync with approved power commands
DetailsDocker
Remote-agent container discovery, logs, stats, start/stop/restart commands
DetailsNetworking context
Service monitoring
Automation, API, and webhooks
Inbound Webhooks
JSON data item and alert ingestion with workflow triggers
DetailsCustom Functions
Approved custom functions admins can expose to GenticFlow workflows and investigations
DetailsMCP Servers
OAuth 2.1 connection, discovered-tool review, and per-tool approval for agents and workflows
DetailsFAQ
Integration questions.
Whether you need integrations at all, ticketing fit, RMM coexistence, connection time, and multi-tool setups.
Do I need integrations to use GenticFlow?
No. GenticFlow can run standalone as the system of action for IT support, with its own end-user chat, ticket capture, technician workbench, native device agent, remote support, and resolution records. Integrations help connect existing systems of record, identity, communication, and device context when you already have them.
Can GenticFlow connect to my ticketing system?
Yes. ConnectWise Manage, Autotask PSA, HaloPSA, ServiceNow, TOPdesk, Zendesk, Freshservice, Freshdesk, and Jira Service Management. GenticFlow reads support requests and writes back investigation notes, actions, approvals, and resolution records. The ticket of record stays where it is.
Can GenticFlow work alongside my RMM or endpoint tools?
Yes. GenticFlow runs its own lightweight agent for support-focused investigation and action, so it works alongside whatever RMM or endpoint tooling you already run. The difference is focus: RMM is device operations, GenticFlow is support workflow with device action built in.
How long does it take to connect?
Most ticketing integrations can be connected in minutes (API credentials plus organization mapping). GenticFlow can start handling support requests the same day.
Can I connect multiple integrations at once?
Yes. Teams can connect ticketing, identity, security, and device-context integrations in parallel. Each adds support context where it helps the workflow.
See your support workflow connected.
Bring the tools your team uses today. We'll show how GenticFlow reads support requests, pulls in user and device context, investigates the affected endpoint in real time, runs approved fixes, and writes resolution records back to your tools.