Integrations
Connect the tools behind your support workflow.
Connect ticketing, endpoint, identity, security, and cloud tools to your support workflow. Give technicians the information to investigate the issue and access to the supported actions for each integration. Use API & MCP Access to request investigations, retrieve findings, and run permitted operations from your own software, scripts, or AI clients.
Keep billing and contracts in your PSA and the endpoint management, monitoring, and patching you rely on in your RMM. Connect a supported ticketing provider to keep its tickets as the system of record, or use GenticFlow internal ticketing. GenticFlow provides its own endpoint agent for investigation and technician actions.
Connect what you need. Consolidate what you can.
Your existing systems can provide useful context. Connect supported tools to the support workflow, while using GenticFlow for tickets, endpoint investigation, and technician action.
The goal isn't more integrations. It's fewer tabs, fewer copy-and-paste steps, and one complete support record.
The technician manually connects everything, on every ticket.
Everything contributes to one connected support case.
Use internal ticketing or connect a supported service desk or PSA. Keep requests, findings, and notes with the support case.
Bring in user, device, security, and cloud context where it helps support. GenticFlow turns that context into support-ready investigation and action.
Use GenticFlow's agent and approved integrations to investigate, remediate, verify, and record what happened. Resolution workflows follow their approval policies. API and MCP callers must enforce any required approval before requesting actions.
Connect what you already run.
Ticketing, identity, security, documentation, cloud, and networking. Connect the systems you have. GenticFlow can also be your primary support platform with internal ticketing.
Ticketing and support records
Autotask PSA
Bidirectional ticket sync, webhooks, organization mapping
DetailsConnectWise Manage
Bidirectional ticket sync, webhooks, organization mapping, comment sync
DetailsFreshdesk
Bidirectional ticket sync, webhooks, private notes
DetailsFreshservice
Bidirectional ticket sync, webhooks, organization mapping
DetailsHaloPSA
Bidirectional ticket sync, webhooks, organization mapping, endpoint chat and Investigations inside tickets, private notes
DetailsJira Service Management
Bidirectional ticket sync, status updates, organization mapping
DetailsServiceNow
Bidirectional incident sync, webhooks, work notes, status mapping
DetailsTOPdesk
Bidirectional incident sync, webhooks, caller and branch mapping, status mapping
DetailsZendesk
Bidirectional ticket sync, webhooks, status updates, automated ticket creation, endpoint chat and Investigations inside tickets, private notes
DetailsIdentity and user context
Google Workspace
Google OAuth/OIDC SSO for the technician console and agent chat sign-in flows
DetailsMicrosoft Entra ID
Single sign-on, Microsoft 365 reports and monitoring, and technician-confirmed account actions
DetailsOkta
OIDC SSO for the technician console and agent chat sign-in flows
DetailsSecurity signals
Cloud and infrastructure context
Amazon Web Services
Read-only EC2, S3, ECS, RDS, Lambda, VPC, CloudWatch alarm inventory
DetailsDocker
Remote-agent container discovery, logs, stats, start/stop/restart commands
DetailsMicrosoft Azure
Read-only VM, storage, app service, SQL, network, monitor alert inventory
DetailsProxmox VE
Node, VM, LXC, storage, disk sync with approved power commands
DetailsNetworking context
Service monitoring
Automation, API, and webhooks
API & MCP Access
Connect your software and scripts through the REST API, or AI clients and compatible PSA agents through MCP. Access endpoint data, diagnostics, tickets, and permitted actions. Included with Hero.
DetailsInbound Webhooks
JSON data item and alert ingestion with workflow triggers
DetailsMCP Servers
Let GenticFlow agents and workflows call external tools. OAuth 2.1 connection, discovered-tool review, and per-tool approval.
DetailsFAQ
Integration questions.
Whether you need integrations at all, ticketing fit, connection time, and multi-system setups.
Does working alongside our RMM mean there is a direct integration?
No. GenticFlow can run alongside an RMM using its own endpoint agent. A direct connection is available only where a supported integration is listed. Check each integration's documented data and actions; keeping an RMM or PSA does not mean every function is synchronized or replaced.
Where can technicians manage Microsoft 365 accounts?
From the Microsoft 365 web workspace, eligible web and mobile tickets, or Customer / Organization pages on the web without a ticket. With an assigned Entra ID connector and account actions enabled, authorized technicians can look up accounts, reset passwords, sign out sessions, clear supported MFA methods, enable or disable accounts, change groups and licenses, and create users. Each change requires identity and authorization checks, review, and confirmation. Internal ticket notes or Audit Log record the outcome; handoff notes link from external ticketing systems to the Microsoft 365 actions in GenticFlow. Microsoft permissions and tenant admin consent are required.
Do I need integrations to use GenticFlow?
No. GenticFlow works on its own with its lightweight endpoint agent, ticket capture, end-user chat as intake, policy-approved resolution, verification, and complete resolution records. Integrations connect the PSA or ITSM you keep as the system of record, plus identity, communication, and additional context.
Can GenticFlow connect to my ticketing system?
Yes. ConnectWise Manage, Autotask PSA, HaloPSA, ServiceNow, TOPdesk, Zendesk, Freshservice, Freshdesk, and Jira Service Management. GenticFlow reads support requests and writes back investigation notes, actions, approvals, and resolution records. The ticket of record stays where it is.
Can I chat with an endpoint without leaving a ticket?
Yes. In HaloPSA and Zendesk, technicians can open a secure Endpoint Conversation inside a ticket, chat with its endpoint, run an Investigation through the familiar approval flow, and add a private ticket note. If no endpoint is attached, they can select an eligible endpoint from the ticket's organization before starting work.
How does GenticFlow get endpoint evidence?
GenticFlow runs its own lightweight agent for support-focused investigation, governed action, and verification. Connected systems can contribute additional context, but the resolution loop does not depend on another endpoint platform.
How long does it take to connect?
Most ticketing integrations can be connected in minutes (API credentials plus organization mapping). GenticFlow can start handling support requests the same day.
Can I connect multiple integrations at once?
Yes. Teams can connect ticketing, identity, security, and device-context integrations in parallel. Each adds support context where it helps the workflow.
Can we connect our own software or AI tools?
Yes. API & MCP Access is included with Hero. Use the REST API for your existing software, scripts, and custom integrations, or MCP for AI clients and compatible PSA agents. Both expose the same permitted operations for endpoint data, diagnostics, tickets, alerts, and actions. If actions require technician approval, the calling workflow must enforce that step before sending the request.
See your support workflow connected.
Bring the tools your team uses today. See how tickets, endpoint context, technician tools, and user updates connect through the support journey.