Ticketing & ITSM
Autotask PSA
Bidirectional ticket sync, webhooks, organization mapping
ConnectWise Manage
Bidirectional ticket sync, webhooks, organization mapping, comment sync
Jira Service Management
Bidirectional ticket sync, status updates, organization mapping
ServiceNow
Bidirectional incident sync, webhooks, work notes, status mapping
Zendesk
Bidirectional ticket sync, status updates, automated ticket creation
Freshservice
Bidirectional ticket sync, webhooks, organization mapping
Freshdesk
Bidirectional ticket sync, webhooks, private notes
HaloPSA
Bidirectional ticket sync, webhooks, organization mapping
RMM & IT Management
Datto RMM
Endpoint inventory, device status monitoring, open alert sync
Kaseya VSA 10
Device monitoring, alert sync, endpoint status tracking
NinjaOne
Endpoint inventory, device status, open alert sync, push event webhooks
ITGlue
Documentation sync, configuration inventory, asset tracking
Pulseway
Device monitoring, alert sync, endpoint status tracking
Microsoft Intune
Device inventory, remote actions (reboot, lock, wipe, scan), compliance status
SolarWinds
N-Central and RMM integration, unified monitoring
Cloud & Infrastructure
Amazon Web Services
EC2, S3, RDS, Lambda, ECS, VPC, CloudWatch alarm sync and inventory
Microsoft Azure
VMs, App Services, SQL Database, storage, Cosmos DB inventory sync
Proxmox VE
VM and container management, node monitoring, storage tracking
Docker
Container discovery, status tracking, start/stop/restart commands
Security
SentinelOne
Endpoint agent sync, security alert ingestion, threat classification
Sophos Central
Endpoint health monitoring, alert sync, device inventory
BitDefender GravityZone
Endpoint monitoring, quarantine alerts, scan execution
Networking
FortiGate Firewall
Firewall metrics, interface stats, VPN status, policy inventory
UniFi Network
Site hierarchy, device inventory, firmware status, online/offline tracking
Identity
Microsoft Entra ID
SSO, session management, user directory sync, group sync
Okta
Enterprise SSO, OIDC authentication, user lifecycle management
Google Workspace
SSO, OIDC authentication, organizational unit mapping
Active Directory
On-premise authentication, group policy integration, LDAP sync
Automation & API
REST API
Full API access, webhooks for event-driven automation
Inbound Webhooks
Receive events from external systems to trigger investigations and workflows
Custom Functions
Build executable functions that the AI engineer can call during investigations
Common questions
Which ticketing systems does the AI engineer connect to?
ConnectWise Manage, Autotask PSA, HaloPSA, ServiceNow, Zendesk, Freshservice, Freshdesk, and Jira Service Management. Bidirectional sync: the AI engineer reads tickets, investigates, and writes findings and resolution notes back.
How long does it take to connect?
Most PSA integrations take under 5 minutes. Enter your API credentials, map your organizations, and the AI engineer starts investigating tickets the same day.
Does it replace my existing RMM?
No. The AI engineer runs its own lightweight agent alongside your existing RMM. Your monitoring, patch management, and remote access stay exactly as they are.
Can I connect multiple integrations at once?
Yes. MSPs can connect different PSA systems for different clients, plus RMM, security, identity, and cloud integrations all running in parallel.