Why Integration Matters
No Rip & Replace
Keep using the tools your team already knows. GenticFlow enhances your existing workflow, doesn't replace it.
Unified Workflow
Tickets created in GenticFlow appear in your PSA automatically. Updates sync bi-directionally in real-time.
Custom API Access
Need something specific? Use our RESTful API and webhooks to build exactly what you need.
RMM & PSA
ConnectWise Manage
Bi-directional ticket sync, time tracking, automatic ticket creation
Autotask PSA
Ticket integration, client mapping, automated workflows
Datto RMM
Endpoint sync, remote access integration, alert correlation
SolarWinds
N-Central and RMM integration, unified monitoring
Kaseya VSA 10
Agent coordination, ticket sync, script execution
NinjaOne
Endpoint data sync, ticketing integration, unified dashboard
ITGlue
Documentation sync, password management, asset tracking
Pulseway
Real-time monitoring, alert correlation, automated remediation
Cloud Infrastructure
Amazon Web Services (AWS)
EC2, S3, RDS, Lambda monitoring, cost optimization, automated scaling
Microsoft Azure
Virtual Machines, App Services, SQL Database, Key Vault, resource management
Kubernetes
Cluster monitoring, pod health, deployment tracking, resource optimization
Docker
Container monitoring, image management, health checks, log aggregation
Security & Compliance
SentinelOne
EDR integration, threat detection, automated response, endpoint protection
FortiGate Firewall
Network security monitoring, traffic analysis, policy management
Microsoft Intune
Mobile device management, compliance policies, app deployment
IoT & Energy Management
SolisCloud
Solar inverter monitoring, energy production tracking, performance analytics
SolarEdge
Solar system monitoring, optimizer tracking, fault detection
DeyeCloud
Hybrid inverter management, battery monitoring, grid integration
APsystems EMA
Microinverter monitoring, panel-level performance, system diagnostics
UniFi Network
Network infrastructure, WiFi monitoring, device management
Communication
Twilio
SMS notifications, two-way messaging, voice alerts, phone call integration
Microsoft Teams
Ticket notifications, chat integration, status updates in channels
Slack
Real-time alerts, ticket creation from Slack, thread-based support
Email (SMTP/IMAP)
Email-to-ticket conversion, automated responses, thread tracking
Ticketing & ITSM
Jira Service Management
Ticket sync, SLA tracking, custom field mapping
ServiceNow
CMDB integration, incident management, change tracking
Zendesk
Ticket integration, customer portal, knowledge base sync
Freshservice
Asset management, ticket workflows, SLA automation
Identity & SSO
Microsoft Azure AD
SSO, MFA, user provisioning, group-based access control
Okta
Enterprise SSO, SAML 2.0, automated user lifecycle management
Google Workspace
SSO, directory sync, organizational unit mapping
Active Directory
On-premise authentication, group policy integration, LDAP sync
Automation & Workflow
Zapier
1,000+ app integrations, custom workflows, no-code automation
Microsoft Power Automate
Custom workflows, Office 365 integration, approval flows
API Access
RESTful API, webhooks, custom integrations for your stack
Monitoring & Observability
Datadog
Metric correlation, alert enrichment, performance tracking
Splunk
Log aggregation, incident correlation, search integration
Prometheus
Metrics integration, alert routing, dashboard embedding
Need a Custom Integration?
Enterprise customers can work with our team to build custom integrations for your specific tools and workflows.
What We Can Build
- ✓ Custom PSA integrations
- ✓ Legacy system connectors
- ✓ Proprietary tool integration
- ✓ Custom data sync workflows
Integration Support
- ✓ Dedicated integration engineer
- ✓ API documentation & support
- ✓ Testing & validation
- ✓ Ongoing maintenance