Integrations
Connect the tools behind your support workflow.
GenticFlow takes real-time action on the affected endpoint, and it can run standalone or connect to the ticketing, identity, security, and endpoint tools your team already uses.
Keep your systems of record. GenticFlow reads the support request, investigates the affected device in real time, runs approved fixes, and writes the outcome back to your tools.
Read requests and write back investigation notes, approvals, actions, and resolution records. Your ticket of record stays where it is.
Bring in user, device, security, and cloud context where it helps support. GenticFlow turns that context into support-ready investigation and action.
Use GenticFlow's agent and approved integrations to investigate, remediate, remote in, and record what happened. Approval policies apply throughout.
Ticketing and support records
Autotask PSA
Bidirectional ticket sync, webhooks, organization mapping
DetailsConnectWise Manage
Bidirectional ticket sync, webhooks, organization mapping, comment sync
DetailsJira Service Management
Bidirectional ticket sync, status updates, organization mapping
DetailsServiceNow
Bidirectional incident sync, webhooks, work notes, status mapping
DetailsTOPdesk
Bidirectional incident sync, webhooks, caller and branch mapping, status mapping
DetailsZendesk
Bidirectional ticket sync, status updates, automated ticket creation
DetailsFreshservice
Bidirectional ticket sync, webhooks, organization mapping
DetailsFreshdesk
Bidirectional ticket sync, webhooks, private notes
DetailsHaloPSA
Bidirectional ticket sync, webhooks, organization mapping
DetailsIdentity and user context
Microsoft Entra ID
Graph user/group sync, optional app/service principal sync, OIDC SSO
DetailsOkta
OIDC SSO for client portal and agent chat sign-in flows
DetailsGoogle Workspace
Google OAuth/OIDC SSO for client portal and agent chat sign-in flows
DetailsActive Directory
On-premise authentication, group policy integration, LDAP sync
Security signals
Cloud and infrastructure context
Amazon Web Services
Read-only EC2, S3, ECS, RDS, Lambda, VPC, CloudWatch alarm inventory
DetailsMicrosoft Azure
Read-only VM, storage, app service, SQL, network, monitor alert inventory
DetailsProxmox VE
Node, VM, LXC, storage, disk sync with approved power commands
DetailsDocker
Remote-agent container discovery, logs, stats, start/stop/restart commands
DetailsNetworking context
Automation, API, and webhooks
Endpoint and device context
GenticFlow can use device context from existing endpoint tools where useful, but it does not depend on your RMM. Its own lightweight agent provides support-focused investigation and action. Connect these if you already run one.
Microsoft Intune
Device inventory, remote actions (reboot, lock, wipe, scan), compliance status
DetailsNinjaOne
Endpoint inventory, device status, open alert sync, push event webhooks
DetailsDatto RMM
Endpoint inventory, device status monitoring, open alert sync
DetailsKaseya VSA 10
Device sync, online status, group/site context, notification sync
DetailsPulseway
Device sync, online status, group/site context, notification sync
DetailsIT Glue
Documentation sync, configuration inventory, asset tracking
DetailsFAQ
Integration questions.
Whether you need integrations at all, ticketing fit, RMM coexistence, connection time, and multi-tool setups.
Do I need integrations to use GenticFlow?
No. GenticFlow can run standalone as the system of action for IT support, with its own end-user chat, ticket capture, technician workbench, native device agent, remote support, and resolution records. Integrations help connect existing systems of record, identity, communication, and device context when you already have them.
Can GenticFlow connect to my ticketing system?
Yes. ConnectWise Manage, Autotask PSA, HaloPSA, ServiceNow, TOPdesk, Zendesk, Freshservice, Freshdesk, and Jira Service Management. GenticFlow reads support requests and writes back investigation notes, actions, approvals, and resolution records. The ticket of record stays where it is.
Can GenticFlow work alongside my RMM or endpoint tools?
Yes. GenticFlow can use device context from existing endpoint tools (NinjaOne, Datto, Kaseya VSA, Pulseway, Intune) where useful, while its own lightweight agent provides support-focused investigation and action. The difference is focus: RMM is device operations, GenticFlow is support workflow with device action built in.
How long does it take to connect?
Most ticketing integrations: under 5 minutes (API credentials plus organization mapping). GenticFlow can start handling support requests the same day.
Can I connect multiple integrations at once?
Yes. Teams can connect ticketing, identity, security, and device-context integrations in parallel. Each adds support context where it helps the workflow.
See your support workflow connected.
Bring the tools your team uses today. We'll show how GenticFlow reads support requests, pulls in user and device context, investigates the affected endpoint in real time, runs approved fixes, and writes resolution records back to your tools.