Why Integration Matters
No Rip & Replace
Keep using the tools your team already knows. GenticFlow enhances your existing workflow, doesn't replace it.
Unified Workflow
Tickets created in GenticFlow appear in your PSA automatically. Updates sync bi-directionally in real-time.
Custom API Access
Need something specific? Use our RESTful API and webhooks to build exactly what you need.
RMM & IT Management
ConnectWise Manage
Bi-directional ticket sync, time tracking, automatic ticket creation
Autotask PSA
Ticket integration, client mapping, automated workflows
Datto RMM
Endpoint inventory, device status monitoring, open alert sync
SolarWinds
N-Central and RMM integration, unified monitoring
Kaseya VSA 10
Device monitoring, alert sync, endpoint status tracking
NinjaOne
Endpoint inventory, device status monitoring, open alert sync, push event webhooks
ITGlue
Documentation sync, configuration inventory, asset tracking
Pulseway
Device monitoring, alert sync, endpoint status tracking
Microsoft Intune
Device inventory, remote actions (reboot, lock, wipe, scan), compliance status
Cloud & Infrastructure
Amazon Web Services (AWS)
EC2, S3, RDS, Lambda, ECS, VPC, CloudWatch alarm sync and inventory
Microsoft Azure
Virtual Machines, App Services, SQL Database, storage, Cosmos DB inventory sync
Proxmox VE
VM and container management, node monitoring, storage tracking, disk health
Docker
Container discovery, status tracking, start/stop/restart commands
Security
SentinelOne
Endpoint agent sync, security alert ingestion, threat classification
Sophos Central
Endpoint health monitoring, alert sync, device inventory
BitDefender GravityZone
Endpoint monitoring, quarantine alerts, scan execution, push event webhooks
Networking
FortiGate Firewall
Firewall metrics, interface stats, VPN status, policy inventory, threat detection stats
UniFi Network
Site hierarchy, device inventory, firmware status, online/offline tracking
Identity
Microsoft Entra ID
Single sign-on, session management, user directory sync, group sync
Okta
Enterprise SSO, SAML 2.0, automated user lifecycle management
Google Workspace
SSO, directory sync, organizational unit mapping
Active Directory
On-premise authentication, group policy integration, LDAP sync
Communication
Twilio
Outbound SMS notifications, messaging service routing
Microsoft Teams
Ticket notifications, chat integration, status updates in channels
Slack
Real-time alerts, ticket creation from Slack, thread-based support
Email (SMTP/IMAP)
Email-to-ticket conversion, automated responses, thread tracking
Ticketing & ITSM
Autotask PSA
Bi-directional ticket sync, webhooks, organization mapping, automated workflows
ConnectWise Manage
Bi-directional ticket sync, webhooks, organization mapping, time tracking
Jira Service Management
Bi-directional ticket sync, status updates, organization mapping, webhooks
ServiceNow
CMDB integration, incident management, change tracking
Zendesk
Bi-directional ticket sync, status updates, automated ticket creation
Freshservice
Asset management, ticket workflows, SLA automation
Freshdesk
Helpdesk ticketing, multi-channel support, customer satisfaction tracking
HaloPSA
Bi-directional ticket sync, webhooks, organization mapping
Automation & Workflow
Zapier
1,000+ app integrations, custom workflows, no-code automation
Microsoft Power Automate
Custom workflows, Office 365 integration, approval flows
API Access
RESTful API, webhooks, custom integrations for your stack
Monitoring & Observability
Datadog
Metric correlation, alert enrichment, performance tracking
Splunk
Log aggregation, incident correlation, search integration
Prometheus
Metrics integration, alert routing, dashboard embedding