The MSP Challenge
- • Can't scale without hiring (margin squeeze)
- • Simple tickets eating 50% of your techs' time
- • Starting from scratch on every escalation
- • Clients frustrated with response times
- • No differentiation from competitors
- • Scale to 2-3x clients with same team
- • 50% ticket reduction across portfolio
- • Techs get full context on every ticket
- • Clients love instant AI support + fast resolution
- • Unique offering that commands premium pricing
Built for MSPs
Multi-tenant architecture, flexible billing, and white-label options.
Multi-Tenant Management
Manage all clients from single dashboard. Per-client policies, branding, and reporting. Isolated data for compliance.
Flexible Billing
Per-client or per-endpoint pricing. White-label invoicing. Markup for your margin. Built-in usage tracking.
Differentiated Offering
Offer clients something competitors don't have. Command premium pricing with measurable results (50% ticket reduction).
White-Label Options
Your brand, your domain, your colors. Clients see YOUR company, not GenticFlow.
Rapid Client Onboarding
Deploy new clients in one morning via their Group Policy. No professional services, no complex setup per client.
PSA Integration
Works with ConnectWise, Autotask, Kaseya, and other PSA tools. Bi-directional ticket sync, time tracking.
How Multi-Tenancy Works
Each client is completely isolated while you manage everything from a single dashboard.
Single Dashboard
View all client tickets, endpoints, and analytics in one place. Switch between clients instantly. Bulk operations across your entire portfolio.
- Portfolio-wide search
- Cross-client reporting
- Unified ticket queue
Complete Isolation
Client data never mixes. Separate databases per tenant. Meet compliance requirements for regulated industries.
- Dedicated databases
- HIPAA-ready isolation
- Per-client encryption
Client-Specific Policies
Different SLAs, escalation rules, and automation per client. One client's settings never affect another.
- Custom SLAs per client
- Different workflows
- Per-client branding
White-Label Client Portal
Your clients see YOUR brand. Custom domain, colors, and logo on every touchpoint.
What Your Clients See
- Custom domain
support.yourclientname.com
- Your branding everywhere
Logo, colors, fonts - fully customizable
- AI chat in 100+ languages
Natural conversations, auto-detected language
- Client-specific dashboards
Their endpoints, tickets, and reports only