Sound familiar?
Your best techs are stuck on L1.
Printer tickets, password resets, disk space, Outlook crashes. Every hour your senior techs spend on these is an hour not spent on the work your clients actually pay for.
After hours costs more than you can charge.
24/7 coverage means overtime, on-call rotations, or an offshore NOC with variable quality. None of these scale with your client count.
Hiring is slow, turnover is fast.
Training an L1 tech takes months. Losing one takes the institutional knowledge with them. You are always hiring for the role nobody wants to stay in.
More clients means more tickets, not more margin.
Every new client adds to the L1 queue. Growth should improve your margin, not dilute it with more routine work.
The MSPs that win won’t be the ones with the best technicians. They’ll be the ones with the most automated operations.
A printer ticket at 2am.
Your team is asleep. Here is what the AI engineer does.
41 seconds. Your team finds it resolved in the morning.
What changes when the AI engineer joins your team.
L1 runs itself across all your clients.
Printer, Outlook, Windows Update, VPN, disk, slow performance, services, OS crashes, backup and recovery, and more. The AI engineer handles these issue classes autonomously, 24/7, across every managed endpoint. When a user reaches out directly, routine issues get resolved at the point of report, before a ticket even lands in your queue.
Your techs never start from scratch.
Tickets the AI engineer closes are done. The ones it can't close land on your team already worked up: diagnostics attached, findings written, root cause on the table.
After hours coverage without staffing.
A ticket arrives at 2am. By 2:04am it is closed with a full audit trail. Your team finds it resolved in the morning.
You stay in control.
For workflows, approval policies gate risky commands behind a technician's sign-off. You pick the approvers, whether any, majority, or all must approve, and the timeout. The command executes only after approval.
Every action logged, auditor-ready.
Nothing the AI engineer does is unlogged. The commands it ran, the output it read, the policy that let it act, and the outcome. Auditors and insurers get a cleaner trail than most human teams produce.
More clients, same headcount.
The AI engineer scales with your endpoint count, not your payroll. Adding a new client means connecting their PSA and deploying the agent. That is it.
Works with what you already have.
ConnectWise, Autotask, HaloPSA, Zendesk, ServiceNow, Freshdesk, Freshservice, Jira SM
GenticFlow runs its own agent alongside your existing RMM. No conflict, no replacement.
Deploy via your existing RMM, group policy, or Intune. Lightweight agent with a small endpoint footprint.
Common questions
Can I require a technician's sign-off before the AI engineer runs a risky action?
Yes, inside workflows. You attach an approval policy to a workflow and any command flagged as dangerous pauses and emails the designated approvers. You set whether any one, a majority, or all must sign off, and a timeout. The command runs only after approval.
Do I need to replace my RMM or monitoring tools?
No. Runs its own lightweight agent alongside your RMM. Different job: it investigates and resolves tickets that your RMM and PSA surface.
What happens to tickets the AI engineer cannot close on its own?
They escalate to your team with the investigation attached. The commands the AI engineer ran, the output it read, the findings it produced, and any actions already tried. Your tech starts from a lead, not an empty ticket.
My clients are on different PSAs. Does that work?
Yes. GenticFlow supports ConnectWise, Autotask, HaloPSA, ServiceNow, Zendesk, Freshdesk, Freshservice, and Jira Service Management. Each client company maps to its own PSA provider config, so you can run different ticketing systems for different clients from the same GenticFlow instance.
How do I roll the agent out to thousands of endpoints across my clients?
RMM script push, AD group policy, or Intune. Agent supports Windows, macOS, Linux, and FreeBSD, so mixed fleets get one install path.