Solutions
Stop handling the same tickets by hand.
Find the right path for your team: deliver faster employee support, give clients a better support experience, reduce technician tool-hopping, or turn recurring support issues into governed workflows.
Solutions
Find the solution by the support problem you need to solve.
Whether your team needs faster employee support, a better client experience, fewer technician handoffs, or more consistent handling of recurring issues, GenticFlow brings the support request, device investigation, technician action, and resolution record into one workflow.
AI service desk software
Connect support intake to endpoint diagnostics, approved fixes, verification, and PSA case history.
IT support without an RMM
The support platform between TeamViewer and a full RMM: investigate the endpoint, run the approved fix, verify, and record.
Helpdesk with remote support
A helpdesk that can inspect and fix the endpoint: intake, diagnosis, remote support, approved fixes, verification, and evidence.
Mobile RMM-style ticket resolution
Use iPhone and iPad to investigate endpoint tickets, run approved fixes, remote control, verify, and record notes.
MSP automation software
Automate ticket triage, endpoint investigation, approved remediation, PSA updates, and diagnosed escalations.
Reduce repetitive support load
Give users faster first help and give technicians context before repetitive issues consume the queue.
Support beyond the chatbot
end-user chat collects context and helps users, while GenticFlow connects the case to device investigation, remediation, remote support, and technician action.
GenticFlow for HaloPSA teams
Keep HaloPSA as the record while GenticFlow gives technicians device context, actions, evidence, and a full support workflow.
GenticFlow for Autotask teams
Keep Autotask as the record while GenticFlow handles support investigation, approved actions, and resolution evidence with contract-level time entries.
GenticFlow for ConnectWise teams
Keep ConnectWise as the record while GenticFlow handles support investigation, approved actions, and resolution evidence with agreement-aware time logging.
Use cases
Everyday support issues GenticFlow helps teams handle.
Each use case walks the full support path: problem, live example, device evidence, approved action, and what gets escalated with evidence.
Printer support issues
Spooler, driver, and queue investigation with a real test-print verification before close.
Slow computer investigation
Profile CPU, memory, disk, process, and update state. Fix it or hand a tech a diagnosed case.
Outlook support issues
Profile, OST, search index, autodiscover, and add-in diagnostics with verified fixes.
VPN support issues
Cert, client, MFA, routing, and DNS investigation. Fix client-side, escalate gateway issues with evidence.
Disk space issues
Safe-listed cleanups with before-and-after reclaimed bytes. Escalate structural growth, not noise.
Bring a real support issue.
We'll show how GenticFlow collects context, investigates the device, supports the technician, runs approved actions, and records the outcome.