Solutions
Connect the work from request to resolution.
Explore how GenticFlow brings user support, tickets, endpoint context, and technician tools together for the issues your team handles every day.
Solve by role
Start from who you are and the tools you already run.
Internal IT teams
Faster employee support and a simpler workflow for a lean internal IT team.
MSPs
Deliver a better client support experience without building a larger service desk.
HaloPSA teams
Connect HaloPSA tickets to endpoint context, investigations, and technician tools. Keep findings and notes with the case.
ConnectWise teams
Connect ConnectWise tickets to the GenticFlow support workflow, with endpoint context, investigations, and notes.
Autotask teams
Connect Autotask tickets to endpoint context, investigations, and technician tools, with notes kept in the support record.
Solve by outcome
Start from the support outcome you want to improve.
The complete support journey
Bring user support, tickets, endpoint context, and hands-on tools into one platform.
MSP automation software
Standardize repeated support procedures with Hero workflows while keeping daily technician tools in the same platform.
Finish a case from mobile
Use the iOS and Android apps to investigate endpoint tickets, review approvals, verify outcomes, and record notes.
Solve by issue
Start from the ticket in front of you. Each one walks the full support path: request, illustrative example, device context, technician action, and follow-up.
Printer support issues
Review queue and spooler context, supported actions, and the checks needed to confirm the result.
Slow computer investigation
Review CPU, memory, disk, and process evidence to guide the next technician step.
Outlook support issues
Investigate local Outlook symptoms and distinguish client actions from mailbox or service-side work.
VPN support issues
Review network and VPN client evidence, supported local actions, and the boundaries for identity or gateway changes.
Disk space issues
Review disk pressure, supported cleanup scope, and measured results before further action.
Bring a real support issue.
We'll show GenticFlow investigate the affected device, apply your policy, run the approved fix, verify the result, and write the outcome back.