IT Support That Saves 20-30 hours/week
L1 self-service empowers users. L2 context preservation equips technicians. Whether you're a small IT team, MSP, or enterprise, stop starting from scratch on every ticket.
IT Departments
50-1,000 employees • 2-10 person IT teams
Stop starting from scratch on every ticket. Empower users, equip technicians.
Key Benefits
- L1 Self-Service: Users solve password resets, disk cleanup, printer issues, 50% of tickets eliminated
- L2 Context Preservation: Techs get full diagnostics + remote tools, no 'what's your computer name?' waste
- Endpoint Intelligence: Agents gather real-time data at the source, not from documentation
- Integrated Tools: Remote control, terminal access, file transfer, all in one interface
- Deploy in one day via Group Policy or MDM
- 20-30 hours/week saved for security projects and infrastructure work
Ideal For
- Manufacturing companies with distributed plants
- Professional services firms (law, accounting, consulting)
- Healthcare organizations (clinics, medical groups)
- Financial services and banking
- Education institutions
- Retail chains with multiple locations
Managed Service Providers
Scale without adding technicians
L1 self-service + L2 context preservation across your entire client portfolio.
Key Benefits
- L1 Self-Service: Client users solve their own issues, 50% ticket reduction across portfolio
- L2 Context Preservation: Your techs get full diagnostics + remote tools for every escalation
- Multi-tenant architecture for managing multiple clients from single dashboard
- White-label client portals with custom branding
- Support 2-3x more clients with same team size
- Per-client or per-endpoint flexible billing
Ideal For
- Regional MSPs managing 50-200 SMB clients
- Break-fix providers transitioning to managed services
- IT consultancies offering support packages
- VARs adding managed services revenue
- Cloud service providers expanding offerings
- Technology partners seeking differentiation
Enterprise IT
1,000+ employees • Global scale
Two-tier support at enterprise scale with dedicated success management.
Key Benefits
- L1 + L2 support for 10,000+ endpoints with distributed workforce
- Integration with existing ITSM platforms (ServiceNow, Jira, etc.)
- Advanced automation and custom workflows
- Dedicated success manager and priority support
- SLA guarantees and 24/7 support available
- Custom integrations and API access
Ideal For
- Fortune 500 companies with global workforce
- Large healthcare systems and hospital networks
- Universities and large school districts
- Government agencies and municipalities
- Large retail chains (500+ locations)
- Financial institutions and insurance companies