AI That Actually Sees the Machine
Connected to endpoints, diagnosing in real-time
Not a chatbot searching documentation. GenticFlow runs on the endpoint and pulls real-time system data during the conversation. It diagnoses root cause from actual metrics, resolves common issues automatically, and escalates with full context when humans are needed.
- Connected to endpoints in real-time during the conversation
- Investigates across your environment: endpoints, cloud, servers, network
- Resolves common issues on the spot: disk space, connectivity, slow machines
- Available 24/7 without adding night shifts
- Full conversation and investigation passed to technicians
- Remote control, terminal, and file transfer built in
- No more starting from scratch when issues escalate
Everything in One Place
Terminal, file transfer, remote control
All tools in context of the investigation. Terminal access during the conversation. File transfer without switching tools. Remote control when needed. No more 5 tabs open to fix one issue.
- Remote desktop with clipboard sharing
- Terminal and PowerShell with command history
- File transfer in both directions
- Session recording when you need it
- Multi-monitor support
- Works through firewalls
Workflow Automation
Build automations without scripting
Create IT workflows without writing PowerShell. Drag-and-drop automation for onboarding, compliance, deployments, and the repetitive stuff your team does every week.
- Visual builder with drag-and-drop
- Conditional logic and error handling built in
- Templates for common IT tasks
- Works with AI agents for smarter automation
- Run on schedule or trigger from events
- Test before you deploy
Diagnose Without the Back-and-Forth
No screenshots, no 'what's your computer name?'
System state captured automatically. No more asking users to describe the error or send screenshots. The agent sees disk metrics, process lists, event logs, and service states in real-time.
- Deploy via Group Policy or MDM in minutes
- Disk, memory, processes, and more in real-time
- Network config and connectivity status
- Installed software and versions
- Security posture at a glance
- Custom data collection when you need it
Find Problems Before They Become Tickets
Proactive, not reactive
Each endpoint learns its normal behavior. Anomalies surface automatically. Bad updates detected across the fleet. Spreading issues caught early. Gradual degradation identified before users notice.
- Fleet-wide health score at a glance
- Spots anomalies across all endpoints
- Catches bad updates and spreading issues
- Tells you what to look at, not just that something's wrong
- Trend analysis and early warnings
- Compare any endpoint against fleet norms
Dashboards That Matter
See what's actually happening
Live dashboards show ticket trends, resolution times, endpoint health, and what your automation is doing. Real numbers, not vanity metrics.
- Ticket analytics and trends
- Endpoint health across your fleet
- Workflow execution tracking
- See what's getting resolved automatically
- Build custom dashboards
- Export reports when you need them
Enterprise Security
Encryption, SSO, audit logs
Security built into every layer. Your data and endpoints are protected with the standards your security team expects.
- End-to-end encryption
- SSO via Entra ID, Okta, Google Workspace
- Two-factor authentication with passkeys
- Role-based access control
- Complete audit logging
- SOC 2 framework in place
Multi-Tenant for MSPs
All your clients in one place
Manage all your clients from a single dashboard. Each client is isolated, but you get a unified view across your entire portfolio.
- Client isolation with dedicated data
- Bill per-client or per-endpoint
- Manage everything from one place
- Client-specific branding and portals
- Bulk operations across clients
- Hierarchical organization structure
What Changes
Real diagnostics from the endpoint. Full context for your techs.
Issues investigated around the clock without adding night shifts
The repetitive stuff resolved before it reaches your team
Your techs open the ticket and everything's already there
Supported Platforms
Lightweight agents deploy across your entire fleet - desktops, servers, and network appliances.