Integrated Remote Tools
Remote control, terminal, file transfer
Everything you need to fix issues remotely, built into one interface. No switching between tools.
- Remote desktop control with clipboard sharing
- Terminal/PowerShell access with command history
- Secure file transfer (upload/download)
- Session recording for compliance
- Multi-monitor support
- Works through firewalls and NAT
Two-Tier Support System
L1 Self-Service + L2 Context Preservation
50% of tickets resolve via L1 self-service. When escalated, techs get full context + integrated tools. No starting from scratch.
- L1 AI chat available 24/7 for users
- Real-time endpoint diagnostics gathered at source
- Guided self-service for password resets, disk cleanup, etc.
- Conversations in any language, automatically
- L2 escalation preserves full conversation + system context
- Integrated remote control, terminal, file transfer
- Technicians never ask 'what's your computer name?'
Visual Workflow Automation
No-code automation builder
Build complex IT workflows without PowerShell or scripting. Drag-and-drop automation for onboarding, compliance, deployments, and more.
- No-code visual builder with drag-and-drop interface
- Conditional logic, loops, and error handling
- Pre-built templates for common IT tasks
- Integration with AI agents for intelligent automation
- Event-driven triggers and scheduled execution
- Test and debug mode before deployment
AI Agent Teams
Multi-agent collaboration powered by Autogen
Deploy teams of specialized AI agents that work together on complex tasks. Built on Microsoft Autogen framework.
- Collaborative multi-agent workflows
- Specialized agents for different IT domains
- Agent-to-agent communication and task delegation
- Human-in-the-loop for critical decisions
- Persistent agent memory and learning
- Custom agent creation with your knowledge base
Endpoint Intelligence
Real-time data from every device
Lightweight agents run on every endpoint, gathering diagnostics in real-time. No more outdated documentation.
- Deploy via Group Policy or MDM in minutes
- Real-time system diagnostics (disk, memory, processes)
- Network configuration and connectivity status
- Installed software and version tracking
- Security posture assessment
- Custom data collection via scripts
Data Integration Hub
Connect all your IT systems
Bi-directional sync with RMM, PSA, security, cloud, and IoT platforms. Unified view of your entire infrastructure.
- RMM integrations (Datto, Kaseya, Pulseway, ITGlue)
- Cloud platforms (AWS, Azure, Kubernetes, Docker)
- Security tools (SentinelOne, FortiGate, Intune)
- IoT & Energy (SolisCloud, SolarEdge, UniFi)
- Custom connectors via REST API
- Real-time data sync, not polling
Client Portal
White-label customer-facing interface
Secure portals for each client with custom branding. Users access support, view dashboards, and manage their endpoints.
- White-label with custom domain and branding
- Natural conversations in 100+ languages
- Secure access via codes or SSO
- Client-specific dashboards and analytics
- Ticket submission and tracking
- Knowledge base integration
Analytics & Dashboards
Real-time insights across your infrastructure
Live dashboards show ticket trends, resolution times, endpoint health, and automation performance.
- Real-time ticket analytics and trends
- Endpoint health monitoring across fleet
- Workflow execution tracking
- Agent performance metrics
- Custom dashboard creation
- Exportable reports (PDF, CSV)
Enterprise Security
SOC 2 infrastructure, encryption, SSO, audit logs
Enterprise-grade security built into every layer. Your data and endpoints are protected with industry standards.
- End-to-end encryption (data at rest + in transit)
- SSO via Azure AD, Okta, Google Workspace
- Two-factor authentication (TOTP, WebAuthn passkeys)
- Role-based access control (RBAC)
- Comprehensive audit logging
- SOC 2 infrastructure
Multi-Tenant Architecture
For MSPs and enterprises
Manage multiple clients or business units from a single dashboard. Perfect for MSPs and large organizations.
- Client isolation with dedicated databases
- Per-client or per-endpoint billing
- Centralized management across all clients
- Client-specific branding and portals
- Bulk operations across client portfolio
- Hierarchical organization structure
Built for Modern IT Teams
Whether you're a small IT team, MSP, or enterprise, GenticFlow scales with you.
Via L1 self-service automation
With full context + integrated tools
Intelligent support never sleeps