Comprehensive Dashboards for Every Metric
Track everything from ticket performance to endpoint health in real-time
Ticket Analytics
Real-time insights into ticket volume, resolution times, and trends
- Tickets opened/closed/pending
- Average resolution time by category
- First response time (FRT)
- SLA compliance percentage
- Ticket volume trends over time
- Busiest hours/days of week
Technician Performance
Track individual and team productivity across all support activities
- Tickets resolved per technician
- Average handle time
- Customer satisfaction scores
- Escalation rates
- Active/idle time tracking
- Top performers and trends
Endpoint Health Monitoring
Fleet-wide visibility into endpoint status and security posture
- Total endpoints online/offline
- Disk space alerts and trends
- Memory/CPU utilization
- Security patch compliance
- Software version distribution
- Hardware lifecycle tracking
Workflow Performance
Monitor automation effectiveness and identify optimization opportunities
- Workflows executed and success rate
- Average execution time
- Error rates by workflow
- Time saved via automation
- Most/least used workflows
- Workflow efficiency trends
AI Agent Metrics
Track L1 AI performance and self-service resolution rates
- L1 resolution rate (% solved without human)
- Escalation patterns and reasons
- User satisfaction with AI responses
- Most common L1 issues resolved
- Agent conversation metrics
- Accuracy and improvement trends
SLA & Compliance
Monitor service level agreements and compliance requirements
- SLA met vs. breached
- Response time compliance
- Resolution time compliance
- Client-specific SLA tracking
- Compliance audit logs
- Risk indicators and alerts
Customizable & Exportable
Build dashboards your way and share insights with stakeholders
Build Custom Dashboards
Drag-and-drop dashboard builder with 50+ widgets
- Choose from pre-built templates
- Add/remove/resize widgets
- Filter by client, date range, category
- Save custom views per user
- Share dashboards with team
- Schedule automated reports
Export & Share Reports
Generate professional reports for stakeholders
- Export to PDF, Excel, CSV
- Automated email reports (daily/weekly/monthly)
- Custom report templates
- White-label with your branding
- Client-facing report generation
- API access for external BI tools
Why Analytics Matter
Real-world impact from data-driven IT management
Data-Driven Decisions
Stop guessing, make IT strategy decisions based on real metrics and trends
Identify that 80% of tickets are password resets → Prioritize self-service password portal
Optimize Team Performance
Spot bottlenecks, balance workload, and recognize top performers
Notice one tech has 2x handle time → Provide targeted training → Resolution time drops 40%
Proactive Issue Detection
Catch problems before users complain with real-time alerts
Dashboard shows 30% of endpoints have <10% disk space → Mass cleanup before tickets flood in
Prove ROI to Leadership
Show executives exactly how much time and money IT automation saves
Export monthly report: 200 hours saved via L1 AI × $50/hr = $10k/month ROI
Professional Reports & Exports
Share insights with leadership, clients, and stakeholders
Professional, branded reports for executives and clients
Raw data exports for custom analysis and external BI tools
Automated daily/weekly/monthly reports via email