Autonomous Investigation + Complete Context
Agents investigate and diagnose L1 issues, handling approved fixes. L2 technicians get complete diagnostic context.
L1 Auto-Resolution
Available 24/7
Agents Autonomously Investigate and Resolve
- Agents autonomously investigate and identify root causes
- Execute fixes with full audit trails (disk cleanup, service restarts)
- Risk evaluation: low-risk auto-executes, high-risk escalates
- Real-time diagnostics from endpoints, cloud, and networks
- 50% of issues resolve without human intervention
- Proactive anomaly detection across multiple endpoints
- 24/7 availability without increasing staffing costs
50%
Auto-resolved without human intervention
L2 Complete Context
For your technicians
L2 Starts Solving, Not Investigating
- Complete diagnostic context: what was checked, what was tried
- System state, logs, and full investigation history
- Investigation spans endpoints, cloud, servers, and networks
- Integrated remote control, terminal, file transfer
- L2 starts solving, not investigating
- Investigation time: 30+ minutes to near-zero
near-zero
L2 investigation time (from 30+ minutes)
Real Problems. Real Solutions.
See how two-tier support transforms common IT issues
Password Reset
Traditional Approach
Submit ticket → Wait 2-4 hours → Technician resets → User unlocked
With GenticFlow
User asks L1 agent → Agent verifies identity → Resets password in 2 minutes
20-30 tickets/week eliminated
Disk Space Full
Traditional Approach
"Computer slow" ticket → Wait → Tech investigates → Manually clean files
With GenticFlow
L1 agent detects issue → Guides user through cleanup → Problem solved
15-20 tickets/week eliminated
VPN Won't Connect
Traditional Approach
Create ticket → "What error?" → "Send screenshot" → 45 min wasted
With GenticFlow
L1 tries fixes → Escalates with full error logs → L2 fixes in 7-10 min
85% faster resolution
50%
Auto-Resolved
without human intervention
near-zero
L2 Investigation Time
from 30+ minutes
24/7
Availability
without increasing staffing