Real-Time Support, Real Data
Automated support that's connected to endpoints and investigates across your entire environment. Not a chatbot reading documentation.
Users Get Immediate Help
- Connected directly to endpoints in real-time during the conversation
- Investigates across your entire environment: endpoints, cloud, servers, network
- Finds root causes, not just symptoms
- Resolves common issues on the spot: disk space, connectivity, slow machines
- Available 24/7 without adding night shifts
- 50% of issues resolved without human intervention
- Full conversation and investigation logged for technicians and audit trails
Your Techs Start Solving, Not Investigating
- Full conversation history between user and automated support
- Everything that was checked, tried, and discovered
- System state, logs, and investigation context all in one place
- Cross-environment visibility: endpoints, cloud, servers, network
- Remote control, terminal, and file transfer built right in
- Investigation time drops from 30+ minutes to near-zero
Real Problems. Real Solutions.
See how two-tier support transforms common IT issues
Disk Space Full
User says 'computer slow.' Tech remotes in, runs disk cleanup, hopes that fixes it.
GenticFlow shows what's actually using space. User clears the right files, or your tech gets the full breakdown instantly.
VPN Won't Connect
'What error do you see?' 'Send a screenshot.' 'Try this.' 45 minutes later...
Network config and VPN logs already captured. Your tech sees the actual error immediately. Fixed in 10 minutes.
Application Crashing
Schedule time. 'Can you describe the issue?' Collect logs. Investigate. Finally fix it.
Crash logs, recent installs, and system events already pulled. Your tech opens the ticket and starts the repair.
without human intervention
from 30+ minutes
without increasing staffing