Everything Your Clients Need
Give clients a professional, secure portal for all their IT support needs
Secure Access Codes
Generate unique access codes for each client, no passwords required
- 6-digit access codes auto-generated
- Codes expire after configurable period
- Optional SSO integration (Azure AD, Google)
- Two-factor authentication support
- Access logs and audit trail
- Revoke access instantly
Custom Branding
White-label portal with your company's branding and domain
- Custom domain (portal.yourcompany.com)
- Upload your logo and color scheme
- Custom welcome message and footer
- Branded email notifications
- Hide GenticFlow branding (Enterprise)
- Per-client branding options
Multi-Language Support
Serve international clients in their preferred language
- 15+ languages supported
- Automatic language detection
- User-selectable language preference
- Translated UI and notifications
- Custom translations available
- RTL language support (Arabic, Hebrew)
Client Dashboards
Clients see real-time status of their infrastructure and tickets
- Endpoint health overview
- Open ticket status tracking
- Service level metrics (SLA)
- Bandwidth and resource usage
- Scheduled maintenance calendar
- Custom widgets per client
Self-Service Support
Clients submit tickets and get L1 AI assistance 24/7
- Submit tickets with attachments
- Intelligent L1 support chat
- Track ticket history and status
- Knowledge base search
- Guided troubleshooting workflows
- Escalate to human when needed
User Management
Control who has access to what within each client organization
- Role-based permissions (admin, user)
- Department/team organization
- Invite users via email
- Bulk user import from CSV
- Activity tracking per user
- Automatic onboarding emails
Built for Multi-Tenant Organizations
MSPs, enterprises, and multi-location organizations
MSPs with Multiple Clients
Scenario: Serve 50 different companies from one platform
Each client gets their own branded portal with custom domain and access codes. Centrally manage all clients from your admin dashboard.
Clients see your brand, not GenticFlow. You manage everything from one interface.
Enterprise IT with Business Units
Scenario: Separate portals for HR, Finance, Engineering, Sales
Create isolated portals per department with custom branding, dashboards, and access controls. Each BU feels like they have their own IT team.
Executive visibility across all BUs. Departments get customized experience.
International Organizations
Scenario: Offices in US, UK, Germany, Japan
Portal automatically detects user language and displays in English, German, or Japanese. Custom translations available for company-specific terms.
Global workforce gets localized support experience without separate portals.
Enterprise Security & Compliance
Client portals secured with industry-leading standards
Data Isolation
- • Complete client data separation
- • Dedicated database per tenant (Enterprise)
- • No cross-client data leakage
- • Isolated backups and recovery
Access Control
- • Role-based permissions (RBAC)
- • SSO with Azure AD, Okta, Google
- • Two-factor authentication (2FA)
- • Session timeout and IP restrictions
Encryption
- • TLS 1.3 for all portal traffic
- • AES-256 encryption at rest
- • Encrypted access codes
- • Secure file uploads/downloads
Compliance
- • SOC 2 Infrastructure
- • GDPR and CCPA ready
- • Audit logs for all access
- • Data residency options available