Predictable pricing for your support platform.

Smart is the complete daily management and support platform: endpoint monitoring, OS patching, application inventory, application monitoring, initial application installation, user support, tickets, investigations and technician tools. Hero includes the same support platform and adds the Script Library with built-in checks and AI authoring, a visual workflow builder, custom triggers, cross-system actions, custom workflow approvals, custom webhooks, external MCP Servers, API & MCP Access, and a currently larger complimentary monthly AI allowance. Application installation seeds software on supported agents; it does not keep applications updated. API & MCP Access is included only with Hero and requires the applicable role and application permissions. Microsoft 365 management and monitoring, core ticket investigation, playbook fixes, and approval gates are included in both plans. Dedicated hosted infrastructure is an optional add-on for Hero, scoped and priced in your quote. Self-hosted deployment is also available with Hero.

Yes. Self-hosted deployment is available with Hero and a minimum subscription covering 500 endpoints. Run GenticFlow on your own servers and connect supported self-hosted models if you want to host model processing too. We provide installation instructions; assisted onboarding is an optional paid service quoted separately. Your team operates the infrastructure. Contact us to confirm deployment requirements, external connections and support responsibilities, arrange your evaluation and receive a quote.

Smart currently includes 200K managed model tokens per endpoint per month. Hero currently includes 500K managed model tokens per endpoint per month. The allowance is complimentary. We may increase or reduce the complimentary allowance at any time, including during an active subscription term, if third-party model pricing or our costs of providing hosted-model usage change. Published amounts are current allocations, not guaranteed for the subscription term. Endpoint subscription fees remain unchanged. Customer/SKU percentage discounts reduce these tokens for subscription items configured to follow discounts; other items keep their full allowance. Annual and volume pricing do not reduce tokens. Your usage dashboard shows the applicable allowance. The allowance is pooled across your environment, so usage can vary between endpoints. Actual consumption depends on ticket volume, investigations, conversations, and workflow activity. The usage dashboard shows consumption by source. You can configure your own supported model provider at any time. Once configured, the Service uses your models instead of the GenticFlow-hosted model and no longer consumes the complimentary token allowance. Any provider charges are your responsibility; your endpoint subscription fees remain unchanged.

Usage and the allowance reset date are visible in your dashboard. Discount-related allowance changes apply on the next successful license refresh, including the current month, without resetting usage. When the complimentary allowance is exhausted, further GenticFlow-hosted model calls are blocked until the allowance resets or is increased. You can configure your own supported model provider at any time. Once configured, the Service uses your models instead of the GenticFlow-hosted model and no longer consumes the complimentary token allowance. Any provider charges are your responsibility; your endpoint subscription fees remain unchanged.

Technician access and support actions have no separate fees, and there are no required setup fees. GenticFlow-hosted AI usage within the complimentary monthly allowance has no extra metered charge. Optional dedicated hosted infrastructure for Hero and custom services are scoped and priced in your quote. For self-hosted deployment, we provide installation instructions; assisted onboarding is an optional paid service quoted separately. You cover your own infrastructure and model operating costs. If you use your own model, your provider bills that usage separately. Displayed prices exclude VAT, sales tax, or other applicable taxes.

Yes. Both plans support your own model credentials for OpenAI, Anthropic Claude, Google Gemini, and supported OpenAI-compatible endpoints, including self-hosted models through Ollama. The selected model must support the capabilities needed by your agents. You can configure your own supported model provider at any time. Once configured, the Service uses your models instead of the GenticFlow-hosted model and no longer consumes the complimentary token allowance. Any provider charges are your responsibility; your endpoint subscription fees remain unchanged.

Plans are month-to-month after a free 30-day trial unless you choose a longer commitment. Admins can add endpoints at any time, with increases charged immediately and prorated for the rest of the current billing period. Upgrades paid directly by bank transfer take effect once we receive payment. Orders placed through a distributor, including upgrades, take effect once the distributor approves the order, either automatically or manually. Reductions take effect at the next renewal, and cancellation takes effect at the end of your current subscription term. Hosted Smart starts at 50 endpoints and hosted Hero starts at 50; under those hosted-plan floors, talk to us and we'll size something fair. Self-hosted Hero requires a minimum subscription covering 500 endpoints. A 12-month commitment drops the per-endpoint rate by 15% if you prefer budget predictability.

Pricing is per covered endpoint, with the published minimums and volume tiers. Technician access, approvals, and mobile apps are included; there is no separate technician seat charge.

Try the full product for 30 days in your own environment. New trials include up to 100 endpoints, and we can raise that if you need more. Work real tickets, investigate endpoints, and use technician tools across the devices you support. Submit the trial form and our team will help arrange setup. After the trial, choose the paid plan and endpoint coverage that fit your team.