Enterprise Requirements
Security & Compliance
- • SOC 2 Infrastructure
- • GDPR & CCPA ready
- • On-premise deployment options
- • Custom data residency
Global Scale
- • 10,000+ endpoint support
- • Multi-region deployment
- • 99.9% uptime SLA
- • Global CDN distribution
Enterprise SSO
- • SAML 2.0 integration
- • Azure AD / Okta / Ping
- • Role-based access control
- • Multi-factor authentication
24/7 Support
- • Dedicated success manager
- • 24/7/365 phone support
- • Priority SLA guarantees
- • Custom training programs
ITSM Integration
- • ServiceNow integration
- • Jira Service Management
- • BMC Remedy connector
- • Custom API integration
Custom Deployment
- • Professional services included
- • Custom workflow design
- • Legacy system migration
- • Change management support
Enterprise Deployment
Phased rollout with dedicated success team and custom integration support.
1
Discovery & Design (Week 1-2)
Dedicated architect reviews your environment, integrations, and requirements. Custom deployment plan created for your organization.
2
Pilot Deployment (Week 3-4)
Deploy to 500-1,000 pilot users. Test integrations with ServiceNow/Jira. Gather feedback, refine workflows before full rollout.
3
Phased Rollout (Week 5-12)
Deploy to departments/regions in waves. Monitor metrics, adjust policies. Success team provides weekly check-ins and support.
4
Ongoing Optimization
Dedicated success manager provides quarterly business reviews. Custom reporting on ticket reduction, MTTR improvements, and ROI metrics.
Enterprise Results
65-75%
Ticket Reduction
Across global workforce (10,000+ endpoints)
80%
Faster MTTR
Mean time to resolution with full context
$2-5M
Annual Savings
Typical enterprise (5,000+ employees)