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Amazon Web Services cloud inventory with GenticFlow

AWS resource inventory and alarm context for investigations

GenticFlow connects to AWS with read-only IAM permissions to sync EC2, S3, ECS, RDS, Lambda, VPC, CloudWatch alarms, load balancers, and CloudFormation stacks. GenticFlow uses that cloud inventory and alarm context when support cases involve infrastructure or application services.

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What GenticFlow does with this integration

Read-Only AWS Inventory

  • EC2 instances sync with metadata and state information
  • S3 buckets sync with location, tagging, encryption, and versioning details
  • ECS clusters, services, and tasks provide container orchestration context
  • RDS, Lambda, VPC, load balancer, and CloudFormation records are available for investigation

CloudWatch Alarm Context

  • CloudWatch alarms sync as monitoring context
  • Infrastructure support cases can be correlated with AWS resource state
  • Service desk escalations include the cloud resource evidence already collected
  • The connector uses AWS API pagination and region-aware configuration

Scoped IAM Access

  • Connection testing uses STS GetCallerIdentity
  • The connector is designed around least-privilege read permissions
  • AWS access key, secret, optional session token, and region are configured explicitly
  • This integration page covers AWS inventory and alarm context rather than AWS write actions

How It Works

1

Connect AWS credentials

Configure an access key, secret, optional session token, and target region with the required read permissions.

2

Choose resource types to sync

Enable the AWS services you want GenticFlow to index for operational context.

3

Sync resource and alarm state

GenticFlow imports inventory, configuration, and CloudWatch alarm records.

4

Use AWS context in support cases

Infrastructure support cases can include the relevant AWS resource state before resolution or escalation.

Cloud context for infrastructure support cases.

Amazon Web Services resource data gives GenticFlow infrastructure evidence for support cases and escalations. The connector focuses on inventory, configuration, and alert context so service desk work starts with the affected cloud resources already identified.

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GenticFlow

GenticFlow is a support operations platform for IT teams and MSPs. It brings investigation, technician action, and automation into one workflow, alongside the tools you already use. Routine issues resolve under your policies, the user stays updated, and anything that needs a technician escalates with the context and writes back to your PSA or ITSM.

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