For IT teams
Great IT support without a bigger team.
GenticFlow puts a real-time agent on each endpoint so a small team can see live device state, take remote control, open a secure terminal, and run approved fixes for issues like printers, VPN, Outlook, and disk space, from a browser or the mobile app, with AI investigating and resolving the routine ones, so your people spend their time on projects instead of the queue.
No mature RMM required. Run GenticFlow as your day-to-day endpoint support tool, using the budget and headcount you already have.
Sound familiar?
Your team is buried in small issues.
Headcount is flat. Ticket volume is not. The team that should be running projects is stuck answering questions, resetting things, and chasing the same fixes every week.
Your best people are stuck on repeat issues.
Slow laptops, printer issues, VPN problems, app crashes, disk space, and service restarts are not strategic work. But they still interrupt the team every day.
Too many fixes span five different tools.
Helpdesk, scripts, remote tools, chat, notes. Your team loses minutes to context switching and missing handoffs on every ticket. The fix is fast. The work around it is what kills the day.
Make IT feel responsive, even when the team is small.
VPN won't connect.
Here is what support looks like when the request and device context are connected. A remote end-user asks for help at 8:14am. GenticFlow collects context, investigates the device, runs an approved fix, verifies the result, and records the outcome.
The user is back on the corporate network. The complete resolution record is still available to the IT team.
“GenticFlow is able to help improve how we deliver IT support at Impact. Its ability to proactively detect issues, automatically gather context, and support our engineers' workflows helps us resolve problems faster and more consistently.”
What changes when GenticFlow handles the routine.
Connects to your existing ticketing system and deploys through the tools you already use. Starts by collecting endpoint context and runs approved actions when policy allows.
IT starts every issue with device context.
Endpoint context and diagnostics are already available when the case reaches your team. When the issue matches an approved resolution playbook, remediation may already be complete under policy. Anything that still needs a technician arrives with the full context already attached.
Technicians work from a complete case, not a blank ticket.
Resolved issues are closed with the resolution record. Escalations arrive with diagnostics gathered, findings written, the likely cause proposed, and next steps recommended.
End-users get a responsive support channel.
End users chat with GenticFlow inside your branded helpdesk. It runs diagnostics on the user's device, applies allowed fixes, and confirms the outcome back in the chat or ticket.
Actions are controlled, approved, and recorded.
Risk detection on every command, approval policies on workflows and playbook remediation, and an evidence trail on everything that runs. Dangerous commands pause for a technician's sign-off before they execute.
Every issue leaves a resolution record.
GenticFlow logs what it ran, what it saw, and who signed off. Auditors, insurers, and compliance teams can reconstruct any ticket from the resolution record.
Show leadership what changed.
Time returned, routine issues resolved, escalations reduced, and the trends behind them. Concrete operational evidence you can show leadership.
Keep the support workflow in one place.
The tools your team opens all day are built into the workbench, next to the ticket and the device. Fewer logins, fewer handoffs, and one record for everything that happened.
Remote control
Eyes-on support without leaving the case.
Secure terminal
Run commands with complete history and approvals.
File transfer
Move files securely within the support workflow.
Technician and end-user chat
Keep the conversation attached to the issue.
Device context
See processes, services, disk, network, logs, and updates beside the ticket.
Command history and approvals
Preserve every command, result, and sign-off.
Technician mobile app
Complete ticket work from mobile: context, endpoint access, remediation, resolution, and notes.
Works with what you already have.
Bidirectional sync. Ticket of record stays where it is. Or run GenticFlow as your standalone support system.
GenticFlow's lightweight agent adds support-focused investigation and action alongside your existing endpoint tools, whether that is Intune, an RMM, or scripted deployment. Remote control, secure terminal, file transfer, and remediation are built in.
AD group policy, Intune, RMM script push, or scripted install. Windows, macOS, Linux, FreeBSD.
Still running support on remote access alone?
If TeamViewer or AnyDesk is your main support tool and you have no mature RMM, GenticFlow adds the support process around the session: intake, device diagnosis, approved fixes, verification, and evidence.
FAQ
IT team questions.
Approval gates, evidence trail, reporting, ticketing, and deployment.
Can I require approval before a risky action runs?
Yes. Attach an approval policy and any command flagged as dangerous pauses and emails the designated approvers, whether it comes from a workflow or a playbook remediation. You configure whether any one, a majority, or all must sign off, and a timeout. Pending approvals hold their state until someone responds or the request expires, and the command executes only after approval.
What evidence trail do I get for compliance reviews?
Every command GenticFlow runs is logged with the command text, risk level, timestamps, output, and any approval decision. Investigation context includes the diagnostics it checked and what it found. Your auditors can reconstruct any ticket end to end from the resolution record.
What can I actually report to the board?
Configurable dashboards with historical charts and data metrics. You choose what to display: ticket outcomes, workflow execution results, agent conversations, and other activity measures. Baseline Reports compare endpoint health by organization, connector, or group, and a written daily or weekly recap summarizes what happened across the environment. You can build the view your leadership expects.
Do I need to replace my ticketing system?
No. Bidirectional sync with ServiceNow, Zendesk, Jira Service Management, Freshservice, Freshdesk, and TOPdesk. Ticket of record stays in your existing system. Or run GenticFlow as your standalone support system if you don't have one yet.
How do I deploy the endpoint agent across all my endpoints?
AD group policy, Intune, RMM software push, or scripted install. Agent supports Windows, macOS, Linux, and FreeBSD.
See it on a real support issue.
Bring an issue your team handles today. We'll show GenticFlow investigate the affected device, apply your policy, run the approved fix, verify the result, and record the outcome in your ITSM.
Want to see how pricing is structured first? See pricing