For MSPs
Support more customers without a bigger tool stack.
Bring customer requests, investigations, supported fixes, and remote support into one workspace. Give technicians evidence-backed findings and repeatable procedures across customer environments, with the work recorded for the next person on the case.
Built for growing MSPs, typically 1–10 technicians supporting 50–2,000 endpoints. Use GenticFlow as your primary support platform or alongside your existing RMM and PSA.
Sound familiar?
Small issues shape how clients judge your MSP.
A printer issue, VPN problem, or Outlook crash shapes whether clients see your support as responsive or slow.
Routine support consumes too much technician time.
Printer issues, VPN problems, slow devices, and everyday endpoint requests still need skilled attention when tools and context are spread across different systems.
More clients shouldn’t require the support team to grow at the same rate.
As customer demand grows, keep service quality consistent with a connected support workflow, without adding technicians at the same rate.
A customer needs help. The technician has context.
Illustrative printer support case. Timings are example data, not a performance claim.
The technician confirms the outcome with the user and updates the ticket.
Daily support across customer environments.
Standardize repeated support work.
Use the built-in catalogue of 18 resolution playbooks. Apply supported fixes under your approval policies when sign-off is required.
Continue from the evidence already gathered.
Review the checks, attempted actions, and open questions so the next technician can continue the case.
Keep a record of the work.
Review recorded investigation findings, remediation actions, approval decisions, and available verification results.
Branded chat gathers the request and context for follow-up support.
Evaluate it through daily support work.
Use real customer cases during the 30-day trial. Measure changes against your current support workflow.
Use the requests your team actually handles, from intake to the recorded outcome.
Check whether the team returns to the workspace during daily support.
Review whether the evidence supports the next troubleshooting step.
Use remote control, terminal, and files on the devices in your trial.
Check that users can ask for help and follow the progress of their request.
Identify which tool switches or separate subscriptions your team could remove.
AI inside the workflow
Investigate each case. Standardize repeatable work.
AI-assisted Investigations collect evidence and test possible causes. Supported playbooks and Hero workflows turn repeatable checks and actions into controlled procedures, while technicians retain the findings and tools to take over.
Answer user questions from your configured knowledge and retain the conversation for follow-up.
- Use end-user chat with your company knowledge.
- Carry the conversation into the support case.
Run read-only diagnostics, interpret the evidence, and explain findings and unresolved questions.
- Investigate an endpoint, a fleet, or a general question.
- Review findings and the sources behind them.
Run a supported playbook or continue with hands-on tools, under the applicable permissions and approval policies.
- Review proposed fixes and execute supported playbook actions.
- Use remote control, terminal, and files when hands-on work is needed.
Check whether the action addressed the issue and keep the evidence, outcome, and user updates with the case.
- Review available verification results and record the findings and actions.
- Turn repeated work into workflows with Hero.
AI helps your team move through the work. Your technicians own the support outcome.
Start with the daily support tools. Add AI assistance and configured automation where they are useful.
Action availability depends on your license, permissions, connected systems, and configured policies.
Your support platform, with connections where needed.
Keep your RMM alongside GenticFlow. Use internal ticketing or connect a supported PSA for customer support.
Connect the supported PSA or service desk each customer uses.
Explore support workflows for ConnectWise, Autotask, and HaloPSA teams.
Investigate endpoints and use remote control, terminal, and file transfer under your access permissions and endpoint policies.
Deploy the GenticFlow agent on supported Windows, macOS, and Linux devices. Requirements vary by platform.
Daily utility
Support from the office or on the go.
Smart is the complete daily support platform. Add Hero automation when repeated work is ready to standardize.
Customer support
Keep user requests and conversations together through branded chat and tickets.
Technician tools
Use remote control, terminal, and file transfer in both plans. Complete the user and account side of support with Microsoft 365: switch between connected customer tenants, review accounts and sign-ins, and check enabled Secure Score, service health, and MFA registration reports. Monitor license capacity and confirm account changes through each customer’s Entra connector. Account actions are also available from eligible web and mobile tickets or Customer pages on the web, with outcomes in ticket notes or Audit Log. Explore Microsoft 365.
Repeatable workflows
Hero adds custom workflows, webhooks, API and MCP access. Daily support does not require custom automation.
Work within each customer’s access scope.
FAQ
MSP questions.
Deployment, stack fit, approvals, ticket handoff, and multi-client operations.
Can we support more customers without assembling another tool stack?
GenticFlow brings customer support, internal ticketing, endpoint investigation, remote control, terminal, and file transfer together in Smart and Hero. Use the shared workspace for daily support and add Hero workflows and reusable scripts when you need to standardize repeated work. Evaluate the effect on your team's capacity with real customer cases.
Can I require a technician's sign-off before a risky action runs?
Yes. Configure approval policies for governed remediation and workflow actions. Required approvals pause those actions for a decision. Role permissions and endpoint policies still apply; custom workflows require Hero.
Where does GenticFlow fit in our existing support stack?
Keep billing and contracts in your PSA, and keep the endpoint management, monitoring, and patching you rely on in your RMM. Connect a supported PSA to retain its ticket system of record, or use GenticFlow internal ticketing. GenticFlow supplies the support workspace and its own endpoint agent; coexistence does not imply a direct integration with every RMM.
How do technicians continue an investigation?
Review saved findings, diagnostic output, attempted actions, and unresolved checks before deciding the next step. An investigation can be useful without identifying a confirmed cause.
My clients are on different PSAs. Does that work?
Yes. Each customer can map to its own configured ticketing connection. Use different supported providers across customers in the same GenticFlow instance.
How do I deploy across customer environments?
Install the appropriate GenticFlow agent for Windows, macOS, or Linux. Use your existing deployment tools where suitable; installers and requirements vary by operating system.
Prove it on real support issues.
Try the full product for 30 days with real customer support cases. A demo is optional.