For MSPs
Onboard the next client without hiring the next technician.
GenticFlow puts a real-time agent on each endpoint and gives technicians live device context, remote control, secure terminal, and approved actions across every client, from a browser or the mobile app, with AI investigating and resolving the routine device work, so each technician can support more accounts. Protect your margin as you grow and reduce the number of point tools in your stack.
Larger MSPs run GenticFlow alongside the PSA and RMM they already use. Smaller teams run it as their primary day-to-day endpoint support tool, with per-client policy, branding, and reporting by issue class.
Sound familiar?
Your clients expect support to feel instant.
They do not care which technician is on call, which tool you use, or whether the issue is repetitive. They expect fast acknowledgement, clear updates, and confident resolution.
Small issues shape how clients judge your MSP.
A printer issue, VPN problem, or Outlook crash may be routine to you. To the client, it is the moment they decide whether your support feels responsive or slow.
Your technicians need context, not just another queue.
Every support request should arrive with the user issue, device context, actions tried, and next step ready.
Your best techs are stuck on L1.
Printer tickets, password resets, disk space, Outlook crashes. Every hour your senior techs spend on these is an hour not spent on the work your clients actually pay for.
After-hours staffing has a ceiling.
Overtime, on-call rotations, or an offshore NOC: each adds either cost or quality variance. None of them scale cleanly as your client count grows.
More clients means more tickets, not more margin.
Every new client adds to the L1 queue. Growth should improve your margin, not dilute it with more routine work.
Look like a larger MSP without building a larger service desk.
A client asks for help at 2am. GenticFlow keeps the support experience moving.
GenticFlow collects the request, investigates the device, runs the approved fix, verifies the result, and records the outcome. Your client gets support. Your team wakes up to a complete resolution record, not an unresolved ticket.
The issue is resolved before the morning shift begins. The complete resolution record is waiting for your technicians.
What changes when GenticFlow handles the routine.
End users get a responsive support channel.
A branded support channel collects context, gives updates, and keeps the user informed inside your service desk, per tenant name, avatar, and company.
Technicians start with the issue and device context.
No blank ticket. No hunting across tools. Resolved issues close with the resolution record attached. Escalations arrive with diagnostics, findings, the likely cause, and the next step recommended.
Routine issues move under policy.
Approved remediation handles known low-risk fixes across these 18 resolution playbooks. Risky actions pause for technician approval under approval policies: you pick the approvers and the timeout, and pending requests hold their state until someone responds or they expire.
Escalations arrive with the complete case.
Your team sees what was checked, what was tried, what changed, and what should happen next. The first technician continues the work instead of reconstructing the case.
Every action leaves a record.
Clients, technicians, and leadership get a cleaner support trail. Every command, finding, approval, attempted action, verification, and handoff note is logged.
What you'll be able to measure.
GenticFlow reports on the support work itself. In production these are live dashboards under Service Desk, summarized to your inbox as Daily and Weekly Digests.
Closed with a resolution record, not just deflected.
How often an approved fix resolves the issue.
How quickly the case has what it needs.
Mean time to resolve.
Handoffs that arrive ready to work.
Time your team spends per case.
What recurs, and where to automate next.
Hours freed from routine work.
When the work starts with a ticket
Your PSA is the system of record. GenticFlow is the system of action.
GenticFlow does not replace your PSA. It brings the support work together around the issue, context, tools, actions, and verification, then writes the outcome back to the record you already keep.
Tracks the ticket, the customer, the SLA, and the history. It stays the source of truth for the work.
Investigates the affected endpoint, finds the likely cause, runs approved remediation, verifies the outcome, updates the user, and equips technicians with the tools and evidence they need to take over.
Run GenticFlow as your standalone support system, or connect it to the tools you already use.
Your PSA stays the system of record. GenticFlow is the system of action around the issue. It handles the support workflow, device investigation, remediation, remote support, and technician context. The lightweight agent adds support-focused device action without replacing your existing endpoint tools.
Each client can map to its own PSA. Run different ticketing systems across clients from one instance.
See how ticket resolution works for ConnectWise, Autotask, and HaloPSA teams.
GenticFlow's lightweight agent adds support-focused investigation and action alongside your existing endpoint tools. Remote control, secure terminal, file transfer, and remediation are built in.
Deploy via your existing RMM, group policy, or Intune. Lightweight agent with a small footprint.
FAQ
MSP questions.
Deployment, tool fit, approvals, ticket handoff, and multi-client operations.
Can I require a technician's sign-off before a risky action runs?
Yes. You attach an approval policy and any command flagged as dangerous pauses and emails the designated approvers, whether it comes from a workflow or a playbook remediation. You set whether any one, a majority, or all must sign off, and a timeout. Pending approvals hold their state until someone responds or the request expires, and the command runs only after approval.
Where does GenticFlow fit if I have an RMM?
GenticFlow is support-led: its lightweight endpoint agent investigates supported tickets, runs approved fixes, verifies the result, and gives technicians a workbench for anything that needs judgment. If you already run an RMM, keep it for fleet monitoring and patching at scale. Smaller teams can run support without an RMM using GenticFlow's built-in endpoint support tools.
What happens to tickets GenticFlow cannot close on its own?
They escalate to your team with the investigation attached: commands run, output read, findings produced, approvals requested, actions already tried, and the recommended next step. Your tech starts with evidence, not guesswork.
My clients are on different PSAs. Does that work?
Yes. GenticFlow supports ConnectWise, Autotask, HaloPSA, ServiceNow, Zendesk, Freshdesk, Freshservice, TOPdesk, and Jira Service Management. Each client company maps to its own PSA provider config, so you can run different ticketing systems for different clients from the same GenticFlow instance.
How do I roll the agent out to thousands of endpoints across my clients?
RMM script push, AD group policy, or Intune. Agent supports Windows, macOS, Linux, and FreeBSD, so mixed environments get one install path.
Prove it on real support issues.
Bring two or three ticket categories your technicians handle every week. We'll show GenticFlow investigate the affected device, apply each client's policy, run the approved fix, verify the result, and write the outcome back to your PSA.
Want to see how pricing is structured first? See pricing or read how MSPs approach L1 ticket reduction.