How It Works
Connect your PSA in under 5 minutes. Deploy the tray app to your fleet. Common issues resolved through self-service immediately, tickets investigated within the hour.
Connect Your Ticketing System
ConnectWise, Autotask, HaloPSA, Zendesk, ServiceNow, Freshdesk, Freshservice, Jira SM. Bidirectional sync in under 5 minutes.
Tickets Get Processed Automatically
As tickets come in, GenticFlow diagnoses each one using real-time endpoint data. It proposes a resolution for your tech to approve, or investigates and documents everything it finds. No manual triage needed.
You See the Results
Resolution rates, MTTR, cost savings, escalation reasons. Everything in a dashboard so you know exactly what's happening.
Track & Improve Over Time
GenticFlow benchmarks your service desk, sets measurable targets, and uses AI to recommend the highest-impact actions. A closed-loop system that continuously optimizes your support operations.
No ticket goes uninvestigated. Ever.
Common IT tickets investigated and diagnosed automatically. Resolution proposed for tech approval, then executed directly on endpoints through your existing RMM.
Diagnostics already run. Root cause identified. Remediation steps suggested. What was tried and what failed, documented. Your tech picks up where AI left off - not from zero.
Every investigation step documented. Every resolution logged. Every command executed and its output captured. Complete visibility into what happened and why.
Enterprise-Grade Security
Full Visibility Into Your L1
Know exactly what's being resolved, how fast, and how much you're saving. Every ticket tracked, every resolution documented.
Tickets Resolved
See exactly how many L1 tickets GenticFlow resolved, by category, with full resolution details.
Mean Time to Resolution
Track average resolution time across ticket types. Most L1 issues resolve in under 10 minutes.
Cost Savings
Real-time calculation of tech hours saved and cost per resolution vs. manual handling.
Escalation Insights
See what gets escalated and why, so you can expand coverage over time with confidence.
Find problems before they become tickets.
AI monitors endpoint health, detects deviations from baseline, and flags issues before users notice them.
Recurring issues across your fleet identified automatically. Fix the root cause once instead of the symptom repeatedly.
Known issues detected and flagged before the end user ever submits a ticket. Your team gets ahead of problems, not behind them.
What GenticFlow Resolves
Resolved via 24/7 AI chat before they become tickets, picked up from your queue automatically, or caught by proactive monitoring before users even notice.
Password Reset
User waits 30+ minutes in queue. Tech spends 10 minutes on a task that adds zero value.
User asks L1 chat and gets a password reset link directly. Or a ticket is submitted and GenticFlow diagnoses the issue, proposes a reset for your tech to approve. Either way, done in minutes.
3 minutes instead of 30+ in queue
Printer Issue
Print queue jammed. User calls helpdesk. 20 minutes of tech time on a problem that happens every week.
Via chat, the user gets guided through clearing the queue and restarting the spooler. Via ticket, GenticFlow diagnoses and proposes the fix for tech approval. Minutes, not hours.
Minutes, not hours
Browser Problems
Cache issues, certificate errors, settings reset. User can't describe what's wrong. Tech spends 15 minutes guessing.
Issue identified and fixed. End user back to work in minutes. Your tech never had to context-switch.
Fixed in minutes
Outlook / Email
Outlook crashes, profile corrupted, mailbox access needed. Takes scheduling, investigation, and 30+ minutes of tech time.
Profile rebuilt, access granted, ticket resolved with full notes. One less L2 escalation for your team.
Resolved via self-service chat
Software Install
User submits request. Waits for approval. Tech remotes in. 30 minutes minimum for an approved app install.
GenticFlow identifies the request, confirms it's approved software, and proposes deployment. Tech approves, user notified when ready.
Deployed after approval