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Microsoft Entra ID identity integration with GenticFlow

Entra ID user, group, application, and OIDC identity context

GenticFlow integrates with Microsoft Entra ID through Microsoft Graph to sync users and groups, with optional application and service principal sync. Entra ID can also be configured as an OIDC authentication provider for technician console, client portal, and agent chat sign-in, with roles mapped from identity provider groups and accounts created on first sign-in.

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What GenticFlow does with this integration

Graph Directory Sync

Users sync with names, user principal names, job titles, departments, and account context
Groups and memberships sync when group sync is enabled
Applications can sync when Application.Read.All is granted and enabled
Service principals can sync as optional identity context

OIDC Sign-In Provider

Entra ID is supported as an authentication provider type
Issuer URL uses the Microsoft login tenant endpoint
Authorization code with PKCE is used for OIDC sessions
Technician console, client portal, and agent chat sign-in can use the configured provider, with roles mapped from groups

Identity context for support cases

User and group records help map tickets to identity context
Directory data can support password, access, and account-state investigations
Missing Graph permissions are handled by disabling the related sync area
Token renewal and Microsoft Graph pagination are handled automatically

How It Works

Create an Entra app registration

Grant the Microsoft Graph permissions required for the identity objects you want to sync.

Connect tenant credentials

Enter tenant ID, client ID, and client secret in GenticFlow.

Select sync options

Enable users, groups, applications, and service principals based on the available permissions.

Use identity data in service desk work

GenticFlow can reference identity context during ticket investigation and escalation.

Identity context for support workflows.

Microsoft Entra ID remains the identity provider or directory source. GenticFlow uses supported identity sync and OIDC sign-in flows to connect users, organizations, and sessions to the service desk workflow.