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FortiGate Firewall network context for support investigations with GenticFlow

FortiGate firewall posture, VPN, policy, and performance context

GenticFlow connects to FortiGate firewalls through the FortiGate REST API to sync firewall device information, performance metrics, interfaces, policies, VPN tunnels, user sessions, VDOMs, HA status, system resources, and optional SD-WAN, security profile, threat feed, routing, and DNS context.

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What GenticFlow does with this integration

Firewall and Network Sync

Device information, model, version, CPU, memory, sessions, and bandwidth metrics sync into GenticFlow
Network interfaces, firewall policies, VPN tunnels, user sessions, VDOMs, HA status, and system resources are supported
VDOM configuration is supported for multi-tenant firewall environments
Version detection selects the appropriate FortiOS API endpoints

Security and Posture Context

Threat detection metrics include IPS, malware and virus blocks, and web filter hits
Security policy coverage tracks IPS, antivirus, and web filter usage on policies
Subscription and firmware currency data can be collected
Optional sync areas include SD-WAN health, application control, security profiles, threat feeds, routing, and DNS

API Access Model

API key authentication is supported and recommended for production
Username/password authentication is also supported
Connection testing validates authentication and API access
The connector is focused on monitoring and investigation context, not policy mutation

How It Works

Connect the FortiGate API

Configure host, port, VDOM, credentials or API key, SSL behavior, and timeout.

Select sync areas

Enable core firewall resources and optional SD-WAN, security profile, threat feed, routing, and DNS sync.

Collect firewall evidence

GenticFlow imports device, network, security, VPN, user, HA, and system resource context.

Use network context in support cases

VPN, firewall, and connectivity support issues can include FortiGate evidence before escalation.

Network evidence before escalation.

FortiGate Firewall gives GenticFlow network inventory and status context for connectivity, VPN, firewall, and device support issues. Investigations can include the relevant network evidence instead of sending technicians in cold.