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Interactive Demo

The support loop, step by step.

Three real scenarios: an end-user chat, a ticket, and a device alert. Pick one to watch GenticFlow collect the request, investigate the device, support the technician, run approved actions, verify the result, and record the outcome.

L1 24/7 chatPowered by GenticFlow
inbound
Adele avatar
Adele47 seconds ago
Hi Sarah! This is Adele from GenticFlow, ready to help.
Sarah Chen (Accounting) avatar
Sarah Chen (Accounting)42 seconds ago
Hi, the printer on the 2nd floor stopped working again
Adele avatar
Adele36 seconds ago
Hi Sarah. HP LaserJet 4100 (HP-FLOOR-2)?
Sarah Chen (Accounting) avatar
Sarah Chen (Accounting)30 seconds ago
Yes that one. Tried twice, nothing happens. Other people on the floor say the same thing.
Adele avatar
Adele25 seconds ago
Looking at the spooler on HP-FLOOR-2 now. Clearing the queue and restarting the service.
Resolved in chat with the resolution recorded
Playing chapter 1 of 3: Printer offline

Live Demo

Support can start anywhere. GenticFlow keeps the workflow together.

A user can ask for help in chat, a ticket can arrive from your helpdesk, or a device signal can trigger investigation. GenticFlow brings the request, device context, technician action, and resolution record into one workflow.

What a live demo shows.

Bring a real support issue. We'll show how GenticFlow collects context, investigates the device, applies policy, supports the technician, and records the outcome. In a pilot, the same workflow can run on a controlled set of your own devices and support requests.

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GenticFlow

GenticFlow automates routine IT support: it investigates the affected endpoint, runs approved fixes, and records the outcome. Routine issues resolve under your policies, the user stays updated, and anything that needs a technician escalates with the evidence and writes back to your PSA or ITSM.

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