Perspectives

Field notes on building AI-powered IT support.

What actually holds up under real ticket load. Opinions from inside the build.

MSPs Are About to Run Into an AI Margin Problem

Not because AI is too expensive. Because AI cost is too hard to see.

Founder note

Why GenticFlow exists, what we are building, and the thinking behind it.

The arguments here are easier to evaluate against your own environment than against a slide.