Mobile technician app
Keep IT support moving.
Get notified when tickets are created or assigned to you. Understand the issue, guide the resolution, and review outcomes from your phone.
- Get the full picture
- Review the ticket, affected endpoint, and investigation findings before you act.
- Guide the next step
- Continue in technician chat and run remediation under the same permissions and approval policies.
- Keep the ticket moving
- Review the outcome, update the status, and add notes for the next technician.
Mobile app
Ticket resolution, shaped for your phone.
Explore the real mobile workflow below. Switch between tickets, technician chat, approvals, investigations, and activity.
The service desk, wherever you are
Move tickets forward from your phone.
See what needs attention, open the affected endpoint, and keep ownership clear.
The same support loop, built for mobile
The app follows the support loop technicians actually run.
The mobile app follows the same resolution workflow as the web platform, from notification to verified outcome.
Know when a ticket needs you
Get push notifications when tickets are created or assigned to you. Open the ticket from your phone to review the context and pick up the work.
See the ticket context
Open the ticket with the affected endpoint, user, priority, linked conversations, and current investigation state in view.
Investigate or continue the work
Start an endpoint investigation from mobile, use the pre-investigated context GenticFlow already attached, or review General Investigation results researched from documentation and verified history.
Remediate when needed
Take the recommended remediation from mobile when policy allows it. If approval is required, the request and decision stay on the record.
Resolve and add notes
Mark the ticket resolved or update its status from mobile, then add the technician note that explains what changed.
Keep the evidence attached
Investigation output, commands, approvals, remediation results, conversations, and closeout notes stay tied to the ticket.
Support from your phone
Investigate and resolve from mobile.
Technicians can investigate, use hands-free chat, approve remediation, and gather the evidence needed to verify and record the fix.
Launch or review investigations from the ticket, and read results that need no endpoint at all.
Find endpoints, tickets, alerts, incidents, and investigations from one search box, scoped to what you can see.
Speak each turn, hear useful progress and the reply, and continue automatically. The conversation pauses for approvals, confirmations, and plans that need an on-screen decision.
FAQ
Mobile questions.
Availability, ticket resolution, permissions, and approvals away from the desk.
Is the GenticFlow mobile app available now?
Yes. The iOS app is available on the Apple App Store and the Android app is available on Google Play. Capabilities are live and governed by the same permissions as the web platform.
How does GenticFlow Mobile fit the support workflow?
It gives technicians mobile access to ticket context, investigations, approved remediation, resolution notes, and evidence, governed by the same permissions as the web platform.
Can technicians complete ticket work from the mobile app?
Yes. Technicians can open the ticket, review investigation context, use hands-free technician chat, run approved remediation, update status, mark the ticket resolved, and add notes.
What can technicians do from mobile?
The mobile workflow includes tickets, investigations, hands-free technician chat, approvals, resolution playbooks and workflows, activity, private technician notes, and supporting evidence where permissions allow.
Does mobile bypass approval policies?
No. Mobile uses the same approval policies, access scope, permissions, and audit trail as the web platform, with required two-factor authentication, optional IP allow-listing for mobile access, and registered-device management so a lost phone can be revoked in a click.
Does the mobile app replace the web platform?
Mobile is designed for ticket review, investigations, approvals, remediation, and resolution updates while technicians are away from their desks. The web platform remains available for longer or more detailed sessions.
Mobile can act, but it stays governed.
The same permissions, approval policies, endpoint scope, and ticket evidence apply whether the technician works from the web platform or the mobile app.
Same permissions
Mobile respects ticket, investigation, approval, and remediation permissions.
Same approval path
Risky remediation still pauses for approval when a technician starts it from mobile.
Same ticket record
Notes, investigation findings, remediation results, and resolved status stay with the ticket.
Same endpoint context
The mobile view uses the same endpoint identity, online status, linked assets, and organization scope as the web platform.
Trusted sign-in
Two-factor authentication is required for every account, and admins can restrict mobile access to trusted IP ranges.
Registered devices
Admins see every registered mobile device and can revoke one in a click, signing it out across the app and any live connections.