Mobile app
iOS and Android, Early PreviewFinish ticket work from anywhere.
GenticFlow Mobile keeps technicians on top of the tickets that need them, then puts the investigation context, real-time endpoint access, and remediation path in hand to act and resolve on the go.
Ticket to resolved
The mobile app follows the support loop technicians actually run.
This is not just mobile monitoring. A technician can move a real issue from context to endpoint action to resolved, while the ticket record stays complete.
Know when a ticket needs you
Stay on top of assigned tickets, escalations, and pending approvals while away from the desk, so work does not stall until you are back.
See the ticket context
Open the ticket with the affected endpoint, user, priority, linked conversations, and current investigation state in view.
Investigate or continue the work
Start an endpoint investigation from mobile, or use the pre-investigated context GenticFlow already attached.
Remediate when needed
Take the recommended remediation from mobile when policy allows it. If approval is required, the request and decision stay on the record.
Resolve and add notes
Mark the ticket resolved or update its status from mobile, then add the technician note that explains what changed.
Keep the evidence attached
Investigation output, commands, approvals, remediation results, conversations, and closeout notes stay tied to the ticket.
Real-time endpoint access
Access the affected endpoint in real time from mobile.
Technicians can investigate, chat, check live state, run commands, open terminal, start remote control, browse files, and gather the evidence needed to remediate and close the ticket.
Real-time status
Check whether the endpoint is online, who owns it, what OS it runs, when it last checked in, and which signals need attention.
Investigations
Launch or review investigations from the ticket so technicians can move from symptom to evidence without waiting to reach a laptop.
Technician chat
Use technician chat to ask for context, reason through findings, request approval, or continue the support thread.
Command catalog
Run available endpoint commands and native actions from mobile, with destructive actions confirmed and governed by permissions.
Secure terminal
Open the endpoint terminal for diagnostics, verification, or a controlled escalation when the ticket needs command-line work.
Remote control
Start a remote session from the endpoint view when the issue needs screen-side confirmation or guided user support.
File management
Browse endpoint files and support artifacts from mobile when logs, installers, exports, or screenshots are part of the fix.
System context
Check processes, services, applications, updates, event logs, activity, timeline, and patch history when the fix depends on live system state.
Mobile can act, but it stays governed.
The same permissions, approval policies, endpoint scope, and ticket evidence apply whether the technician works from the desktop workbench or the mobile app.
Same permissions
Mobile respects endpoint, ticket, approval, remote control, terminal, and file-transfer permissions.
Same approval path
Risky remediation still pauses for approval before it runs, even when the technician starts it from mobile.
Same ticket record
Notes, command output, investigation findings, remediation results, and resolved status stay with the ticket.
Same endpoint context
The mobile view uses the same endpoint identity, online status, linked assets, and customer scope as the workbench.