Mobile technician app
Keep IT support moving.
Work tickets, run investigations, review findings, and take action from your phone or tablet. Use remote control, terminal, and files to continue support wherever you are.
- Get the full picture
- Review the ticket, affected endpoint, and investigation findings before you act.
- Guide the next step
- Continue in technician chat and run remediation under the same permissions and approval policies.
- Keep the ticket moving
- Review the outcome, update the status, and add notes for the next technician.
Mobile app
Explore GenticFlow on your device.
Choose your device and explore tickets, investigations, remote control, terminal, files, user conversations, approvals, and outcomes.
1 / 8 · Overview
Illustrative app previews with sample data. Appearance and available features vary by device, version, and plan.
Interactive Demo
Follow the support workflow.
Explore the illustrative walkthrough of tickets, endpoints, live health, technician chat, approvals, remote control, terminal, investigations, and activity.
The service desk, wherever you are
Move tickets forward from your phone.
See what needs attention, open the affected endpoint, and keep ownership clear.
The same support loop, built for mobile
The app follows the support loop technicians actually run.
The mobile app follows the same resolution workflow as the web platform, from notification to verified outcome.
Know when a ticket needs you
Get push notifications when tickets are created or assigned to you. Open the ticket from your phone to review the context and pick up the work.
See the ticket context
Open the ticket with the affected endpoint, user, priority, linked conversations, and current investigation state in view.
Investigate or continue the work
Start an endpoint investigation from mobile, use the pre-investigated context GenticFlow already attached, or review General Investigation results researched from documentation and verified history.
Remediate when needed
Take the recommended remediation from mobile when policy allows it. If approval is required, the request and decision stay on the record.
Resolve and add notes
Mark the ticket resolved or update its status from mobile, then add the technician note that explains what changed.
Keep the evidence attached
Investigation output, commands, approvals, remediation results, conversations, and closeout notes stay tied to the ticket.
Support from your phone
Investigate and resolve from mobile.
Investigate an issue, take remote control, open a secure terminal, or transfer files. Work directly with endpoints or continue from a ticket, using the same access permissions as the web platform.
Whether the endpoint is online, who owns it, what OS it runs, when it last checked in, and which signals need attention.
Launch or review investigations from the ticket, and read results that need no endpoint at all.
Find endpoints, tickets, alerts, incidents, and investigations from one search box, scoped to what you can see.
Open the endpoint terminal for diagnostics, verification, or a controlled escalation.
Start a remote session when the issue needs screen-side confirmation or guided user support.
Browse, upload, and download endpoint files when logs, installers, exports, or screenshots are part of the fix.
From eligible tickets, look up users, review account facts and recent sign-ins when available, reset passwords, sign out sessions, clear supported MFA methods, enable or disable accounts, change groups or licenses, and create users. Requires an assigned Entra connector with account actions enabled and Microsoft permissions. Verify identity and authorization, then review and confirm each change; outcomes stay in internal ticket notes.
Run supported commands on one endpoint or across selected endpoints, including wake signals for eligible offline agents. See availability and progress for each device while unsupported or policy-restricted endpoints are skipped without stopping the run. Disruptive commands require typed confirmation, and Command Audit records every action.
Speak each turn, hear useful progress and the reply, and continue automatically. The conversation pauses for approvals, confirmations, and plans that need an on-screen decision.
Processes, services, applications, updates, event logs, activity, timeline, and patch history, with pending OS updates you can install.
FAQ
Mobile questions.
Availability, ticket resolution, permissions, and approvals away from the desk.
Is the GenticFlow mobile app available now?
Yes. The iOS app is available on the Apple App Store and the Android app is available on Google Play. Capabilities are live and governed by the same permissions as the web platform.
How does GenticFlow Mobile fit the support workflow?
It keeps the support workflow available away from the desk: tickets, endpoint context, investigations, remote control, terminal, files, and resolution updates, subject to permissions and entitlements.
Can technicians complete ticket work from the mobile app?
Yes. Technicians can open the ticket, review investigation context, use hands-free technician chat, run approved remediation, update status, mark the ticket resolved, and add notes.
What can technicians do from mobile?
Use tickets, Microsoft 365 account actions through an enabled Entra connector, endpoint context, investigations, remote control, terminal, file transfer, technician chat, approvals, and notes where permissions and entitlements allow.
Does mobile bypass approval policies?
No. Mobile uses the same approval policies, access scope, permissions, and audit trail as the web platform, with required two-factor authentication, optional IP allow-listing for mobile access, and registered-device management so a lost phone can be revoked in a click.
Does the mobile app replace the web platform?
Mobile includes remote control, secure terminal, file transfer, endpoint actions, investigations, and ticket updates. The web platform remains available for longer or more detailed sessions.
Mobile can act, but it stays governed.
The same permissions, approval policies, endpoint scope, and ticket evidence apply whether the technician works from the web platform or the mobile app.
Same permissions
Mobile respects endpoint, ticket, investigation, remote control, terminal, file-transfer, Microsoft 365 account action, and remediation permissions.
Same approval path
Risky remediation still pauses for approval when a technician starts it from mobile.
Same ticket record
Notes, investigation findings, remediation results, and resolved status stay with the ticket.
Same endpoint context
The mobile view uses the same endpoint identity, online status, linked assets, and organization scope as the web platform.
Trusted sign-in
Two-factor authentication is required for every account, and admins can restrict mobile access to trusted IP ranges.
Registered devices
Admins see every registered mobile device and can revoke one in a click, signing it out across the app and any live connections.