Mobile RMM-style app
Resolve endpoint tickets from your phone.
GenticFlow Mobile gives technicians the mobile-first endpoint control they expect from RMM tools, focused on support tickets: AI investigation, live endpoint access, approved remediation, remote control, resolution notes, and evidence from anywhere.
Mobile app
Mobile-first when you are away. Full workbench when you have more room.
The same endpoint record, approval flow, remote control, secure terminal, investigation evidence, and activity trail scale from iPhone to iPad without changing the support process.
Mobile monitoring to resolved ticket
The app follows the support loop technicians actually run.
Mobile RMM proved technicians want action from their phone. GenticFlow takes that motion into the ticket: context, endpoint evidence, governed action, verification, and a complete record.
Know when an endpoint ticket needs you
Push notifications reach you the moment a ticket is assigned, tuned to the minimum priority you choose. Assigned tickets, escalations, and approvals stay visible away from the desk, with the mobile-first operational feel technicians expect from RMM tools.
See the ticket context
Open the ticket with the affected endpoint, user, priority, linked conversations, and current investigation state in view.
Investigate or continue the work
Start an endpoint investigation from mobile, or use the pre-investigated context GenticFlow already attached.
Remediate when needed
Take the recommended remediation from mobile when policy allows it. If approval is required, the request and decision stay on the record.
Resolve and add notes
Mark the ticket resolved or update its status from mobile, then add the technician note that explains what changed.
Keep the evidence attached
Investigation output, commands, approvals, remediation results, conversations, and closeout notes stay tied to the ticket.
Real-time endpoint action
Access and act on the affected endpoint from mobile.
Technicians can investigate, chat, check live state, run commands, open terminal, start remote control, browse files, and gather the evidence needed to remediate and close the ticket.
Real-time status
Check whether the endpoint is online, who owns it, what OS it runs, when it last checked in, and which signals need attention.
Investigations
Launch or review investigations from the ticket so technicians can move from symptom to evidence without waiting to reach a laptop.
Technician chat
Use technician chat to ask for context, reason through findings, request approval, or continue the support thread.
Command catalog
Run available endpoint commands and native actions from mobile, with destructive actions confirmed and governed by permissions.
Secure terminal
Open the endpoint terminal for diagnostics, verification, or a controlled escalation when the ticket needs command-line work.
Remote control
Start a remote session from the endpoint view when the issue needs screen-side confirmation or guided user support.
File management
Browse endpoint files and support artifacts from mobile when logs, installers, exports, or screenshots are part of the fix.
System context
Check processes, services, applications, updates, event logs, activity, timeline, and patch history when the fix depends on live system state.
Universal search
Find endpoints, tickets, alerts, incidents, and investigations from one search box, scoped to what you are permitted to see.
Mobile can act, but it stays governed.
The same permissions, approval policies, endpoint scope, and ticket evidence apply whether the technician works from the desktop workbench or the mobile app.
Same permissions
Mobile respects endpoint, ticket, approval, remote control, terminal, and file-transfer permissions.
Same approval path
Risky remediation still pauses for approval before it runs, even when the technician starts it from mobile.
Same ticket record
Notes, command output, investigation findings, remediation results, and resolved status stay with the ticket.
Same endpoint context
The mobile view uses the same endpoint identity, online status, linked assets, and customer scope as the workbench.