PSALive

Autotask PSA + GenticFlow

AI L1 support that works inside your Autotask PSA

GenticFlow connects to Datto Autotask and resolves L1 tickets automatically. Bi-directional sync with webhooks means tickets are picked up instantly, investigated, and resolved with notes written back to your PSA.

What You Get

Bi-Directional Ticket Sync

Webhook-based real-time sync
Status, priority, and queue sync in both directions
Resolution notes and comments posted automatically
Organization mapping and contact matching

L1 Resolution in Your PSA

Password resets, printer issues, browser problems resolved automatically
Fixes executed on endpoints via your RMM agent
Full diagnostic log posted to the ticket
Ticket status updated in Autotask when resolved

AI-Powered Ticket Handling

AI triage classifies tickets by issue type automatically
Auto-resolution for password, printer, browser, email, VPN, and software issues
Auto-investigation runs diagnostics on linked endpoints and posts findings
Knowledge base auto-answer for general inquiries

White-Label for Your Clients

Resolutions appear as your team's work
Per-client category controls
Multi-tenant visibility across all Autotask clients
Escalations handed back with full investigation context

How It Works

Connect your Autotask PSA instance

API credentials setup in under 5 minutes.

Choose which ticket categories to hand over

Start with passwords, printers, browsers. Expand at your own pace.

AI classifies, investigates, and resolves L1 tickets

Tickets are triaged by issue type. Supported types are resolved automatically. The rest are investigated with diagnostics posted as notes.

Resolution syncs back to Autotask

Notes, comments, and status updates appear in your PSA automatically.

Not just triage. Actual resolution.

Other AI tools classify and route your Autotask PSA tickets. GenticFlow investigates them, executes fixes on endpoints through your RMM, and writes the resolution back to Autotask PSA. Real fixes, not suggestions.