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Microsoft Azure cloud inventory with GenticFlow

Azure resource inventory and monitor context for IT operations

GenticFlow connects to Microsoft Azure with a service principal to sync virtual machines, storage accounts, app services, SQL databases, key vaults, virtual networks, container instances, function apps, resource groups, monitor alerts, load balancers, and Cosmos DB accounts. The connector is read-only and gives GenticFlow infrastructure context during investigations.

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What GenticFlow does with this integration

Read-Only Azure Inventory

  • Virtual machines, storage accounts, app services, and SQL databases sync as operational resources
  • Key Vaults, virtual networks, load balancers, and Cosmos DB accounts provide dependency context
  • Container Instances and Function Apps are indexed for application service investigations
  • Resource Groups preserve Azure organization context

Azure Monitor Context

  • Monitor alert rules sync into GenticFlow as infrastructure context
  • Support cases can be correlated with Azure resource and alert state
  • Service desk escalations can include the affected resource details
  • Connection testing validates subscription access by listing resource groups

Service Principal Access

  • Uses tenant ID, client ID, client secret, and subscription ID
  • Reader role is the minimum recommended access for full sync
  • Specific resource-level read permissions can be used instead
  • The connector documentation identifies it as read-only

How It Works

1

Create an Azure service principal

Grant Reader access or the specific read permissions for the resource types you want to sync.

2

Connect the Azure subscription

Enter tenant ID, client ID, client secret, and subscription ID in GenticFlow.

3

Sync Azure resources

GenticFlow imports the enabled Azure resource categories and monitor context.

4

Investigate with cloud context

GenticFlow can reference Azure resource state when infrastructure issues reach the service desk.

Cloud context for infrastructure support cases.

Microsoft Azure resource data gives GenticFlow infrastructure evidence for support cases and escalations. The connector focuses on inventory, configuration, and alert context so service desk work starts with the affected cloud resources already identified.

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GenticFlow

GenticFlow is a support operations platform for IT teams and MSPs. It brings investigation, technician action, and automation into one workflow, alongside the tools you already use. Routine issues resolve under your policies, the user stays updated, and anything that needs a technician escalates with the context and writes back to your PSA or ITSM.

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