ConnectWise Manage integration for support workflow with GenticFlow
Connect ConnectWise Manage to your technician support workflow
Bring ConnectWise Manage tickets into GenticFlow with endpoint context, investigations, and technician tools. Use supported ticket sync to keep findings and notes with the case. Keep ConnectWise Manage for the service or business workflows your team needs.
What GenticFlow does with this integration
Bidirectional Ticket Sync
- Real-time webhook sync - tickets appear in seconds
- Status and priority sync in both directions
- Resolution notes and comments written back automatically
- Organization and contact mapping preserved
Support workflow connected to your PSA
- Printer and browser issues investigated with endpoint evidence and supported next steps
- Approved device actions run through the GenticFlow agent
- Resolution notes with full diagnostics posted to the ticket
- Ticket closed in ConnectWise when resolved
Support context and technician action
- Connect the ticket to available user and endpoint context
- Use read-only Investigations to gather evidence
- Review findings and use remote control, terminal, files, or supported playbook actions
- Keep findings and notes with the support record
- Use configured knowledge to assist user questions
Built for Multi-Client Delivery
- Per-client category controls - choose what gets handed over for each client
- Multi-tenant dashboard across all ConnectWise clients
- Resolution notes and comments post directly inside your PSA workflow
- Escalations hand back to your technicians with full investigation context
How It Works
Connect your ConnectWise Manage instance
API key setup in under 5 minutes. No on-premises software needed.
Choose which ticket categories to hand over
Start with passwords, printers, browsers. Expand at your own pace.
GenticFlow classifies support issues, investigates the device where needed, proposes approved actions, and records the outcome
Tickets are triaged by issue type. Supported types are diagnosed with resolution proposed for approval via endpoint execution. The rest are investigated with diagnostics posted as notes.
Outcome and evidence written back to ConnectWise
Notes, comments, and status updates appear in your PSA. Your techs see the full picture.
Keep ConnectWise Manage as the system of record.
Keep ConnectWise Manage as your ticket record where it fits. Bring tickets into the GenticFlow support workflow with endpoint context, investigations, and technician tools, then keep findings and notes with the case.