All Integrations
PSALive
ConnectWise Manage + GenticFlow
AI L1 support that works inside your ConnectWise PSA
GenticFlow connects to ConnectWise Manage and resolves L1 tickets automatically. Bi-directional sync means tickets are picked up, investigated, and resolved with full notes written back to your PSA. Your techs see resolution details in ConnectWise, not a separate tool.
What You Get
Bi-Directional Ticket Sync
- Real-time webhook sync — tickets appear in seconds
- Status and priority sync in both directions
- Resolution notes and comments written back automatically
- Organization and contact mapping preserved
L1 Resolution in Your PSA
- Password resets, printer issues, browser problems resolved automatically
- Fixes executed on endpoints via your RMM agent
- Resolution notes with full diagnostics posted to the ticket
- Ticket closed in ConnectWise when resolved
AI-Powered Ticket Handling
- AI triage classifies tickets by issue type automatically
- Auto-resolution for password, printer, browser, email, VPN, and software issues
- Auto-investigation runs diagnostics on linked endpoints and posts findings
- Knowledge base auto-answer for general inquiries
White-Label for Your Clients
- Resolutions appear as your team's work
- No 'powered by GenticFlow' visible to clients
- Per-client category controls — choose what gets handed over
- Multi-tenant dashboard across all ConnectWise clients
How It Works
1
Connect your ConnectWise Manage instance
API key setup in under 5 minutes. No on-premise software needed.
2
Choose which ticket categories to hand over
Start with passwords, printers, browsers. Expand at your own pace.
3
AI classifies, investigates, and resolves L1 tickets
Tickets are triaged by issue type. Supported types are resolved automatically via endpoint execution. The rest are investigated with diagnostics posted as notes.
4
Resolution syncs back to ConnectWise
Notes, comments, and status updates appear in your PSA. Your techs see the full picture.