PSALive

ConnectWise Manage + GenticFlow

AI L1 support that works inside your ConnectWise PSA

GenticFlow connects to ConnectWise Manage and diagnoses L1 tickets and proposes resolutions. Bi-directional sync means tickets are picked up, investigated, and resolved with full notes written back to your PSA. Your techs see resolution details in ConnectWise, not a separate tool.

What You Get

Bi-Directional Ticket Sync

Real-time webhook sync - tickets appear in seconds
Status and priority sync in both directions
Resolution notes and comments written back automatically
Organization and contact mapping preserved

L1 Resolution in Your PSA

Password resets, printer issues, browser problems diagnosed with resolution proposed for approval
Fixes executed on endpoints via your RMM agent
Resolution notes with full diagnostics posted to the ticket
Ticket closed in ConnectWise when resolved

AI-Powered Ticket Handling

AI triage classifies tickets by issue type automatically
Auto-resolution for password, printer, browser, email, VPN, and software issues
Auto-investigation runs diagnostics on linked endpoints and posts findings
Knowledge base auto-answer for general inquiries

Built for Multi-Client Delivery

Per-client category controls - choose what gets handed over for each client
Multi-tenant dashboard across all ConnectWise clients
Resolution notes and comments post directly inside your PSA workflow
Escalations hand back to your technicians with full investigation context

How It Works

Connect your ConnectWise Manage instance

API key setup in under 5 minutes. No on-premise software needed.

Choose which ticket categories to hand over

Start with passwords, printers, browsers. Expand at your own pace.

AI classifies, investigates, and resolves L1 tickets

Tickets are triaged by issue type. Supported types are diagnosed with resolution proposed for approval via endpoint execution. The rest are investigated with diagnostics posted as notes.

Resolution syncs back to ConnectWise

Notes, comments, and status updates appear in your PSA. Your techs see the full picture.

Not just triage. Actual resolution.

Other AI tools classify and route your ConnectWise Manage tickets. GenticFlow investigates them, executes fixes on endpoints through your RMM, and writes the resolution back to ConnectWise Manage. Real fixes, not suggestions.