RMMLive

Datto RMM integration for device context and governed actions with GenticFlow

Datto RMM as device monitoring. GenticFlow as the system of action.

GenticFlow plugs into Datto RMM's alert and inventory data to drive approved ticket resolution. Datto RMM keeps doing what it does well - monitor, patch, remote access. GenticFlow adds the support-resolution layer: it uses alert context, investigates the endpoint, runs approved fixes, and writes a complete resolution record back to Autotask or your PSA of choice.

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What GenticFlow does with this integration

Alert and Device Sync

Open alerts from Datto RMM ingested as investigation triggers
Device inventory with hostname, OS, assigned site, and online status
Site hierarchy preserved so per-client controls work cleanly
Alert history kept in Datto RMM - GenticFlow does not duplicate it

Pair with Autotask for End-to-End L1

Datto RMM alert fires -> ticket opens in Autotask -> GenticFlow investigates
Resolution notes sync back to the Autotask ticket automatically
Datto ecosystem customers get a clean end-to-end loop
Works identically with other PSAs (ConnectWise, HaloPSA, ServiceNow)

Support workflow with device context

GenticFlow classifies support issues by type automatically
Approved device actions for password, printer, browser, email, VPN, and software issues
Device investigation gathers evidence using RMM and agent context
Knowledge base auto-answer for general inquiries

Non-Destructive Coexistence

GenticFlow agent runs alongside the Datto RMM agent with no conflict
Datto RMM remains the source of truth for monitoring and patching
GenticFlow focuses on support workflow, device investigation, approved action, and resolution records
Deploy through Datto RMM's own software deployment component

How It Works

Connect Datto RMM via API

Generate an API key in Datto RMM, paste it into GenticFlow. Alerts and device inventory start flowing in under 5 minutes.

Deploy the GenticFlow agent

Push the installer to endpoints through Datto RMM's component library or your preferred deployment channel.

Alerts provide support context

A Datto RMM alert fires. GenticFlow investigates the affected device and gives technicians approved next steps and evidence.

Findings sync to your PSA

The ticket in Autotask (or any connected PSA) gets the full investigation, commands run, and verification. Datto RMM keeps the alert record.

Keep Datto RMM as the device authority.

Datto RMM stays the device management control plane. GenticFlow uses device posture, compliance, and approved remote actions to support investigations, technician workflows, and resolution records.