Datto RMM integration for device context and governed actions with GenticFlow
Datto RMM as device monitoring. GenticFlow as the support workspace.
GenticFlow plugs into Datto RMM's alert and inventory data to drive approved ticket resolution. Datto RMM keeps doing what it does well - monitor, patch, remote access. GenticFlow adds the intelligent IT support platform: it uses alert context, investigates the endpoint, runs approved fixes, and writes a complete resolution record back to Autotask or your PSA of choice.
What You Get
Alert and Device Sync
- Open alerts from Datto RMM ingested as investigation triggers
- Device inventory with hostname, OS, assigned site, and online status
- Site hierarchy preserved so per-client controls work cleanly
- Alert history kept in Datto RMM - GenticFlow does not duplicate it
Pair with Autotask for End-to-End L1
- Datto RMM alert fires -> ticket opens in Autotask -> GenticFlow investigates
- Resolution notes sync back to the Autotask ticket automatically
- Datto ecosystem customers get a clean end-to-end loop
- Works identically with other PSAs (ConnectWise, HaloPSA, ServiceNow)
Support workflow with device context
- GenticFlow classifies support issues by type automatically
- Approved device actions for password, printer, browser, email, VPN, and software issues
- Device investigation gathers evidence using RMM and agent context
- Knowledge base auto-answer for general inquiries
Non-Destructive Coexistence
- GenticFlow agent runs alongside the Datto RMM agent with no conflict
- Datto RMM remains the source of truth for monitoring and patching
- GenticFlow focuses on support workflow, device investigation, approved action, and resolution records
- Deploy through Datto RMM's own software deployment component
How It Works
Connect Datto RMM via API
Generate an API key in Datto RMM, paste it into GenticFlow. Alerts and device inventory start flowing in under 5 minutes.
Deploy the GenticFlow agent
Push the installer to endpoints through Datto RMM's component library or your preferred deployment channel.
Alerts provide support context
A Datto RMM alert fires. GenticFlow investigates the affected device and gives technicians approved next steps and evidence.
Findings sync to your PSA
The ticket in Autotask (or any connected PSA) gets the full investigation, commands run, and verification. Datto RMM keeps the alert record.
Keep Datto RMM as the device authority.
Datto RMM stays the device management control plane. GenticFlow uses device posture, compliance, and approved remote actions to support investigations, technician workflows, and resolution records.
See It In Action