Datto RMM + GenticFlow
AI L1 resolution on top of Datto RMM's monitoring layer
GenticFlow plugs into Datto RMM's alert and inventory data to drive autonomous ticket resolution. Datto RMM keeps doing what it does well - monitor, patch, remote access. The AI engineer adds the L1 remediation layer: it reads the alert, investigates on the endpoint, runs governed fixes, and writes the full audit trail back to Autotask or your PSA of choice.
What You Get
Alert and Device Sync
- Open alerts from Datto RMM ingested as investigation triggers
- Device inventory with hostname, OS, assigned site, and online status
- Site hierarchy preserved so per-client controls work cleanly
- Alert history kept in Datto RMM - GenticFlow does not duplicate it
Pair with Autotask for End-to-End L1
- Datto RMM alert fires -> ticket opens in Autotask -> AI engineer investigates
- Resolution notes sync back to the Autotask ticket automatically
- Datto ecosystem customers get a clean end-to-end loop
- Works identically with other PSAs (ConnectWise, HaloPSA, ServiceNow)
AI-Powered Ticket Handling
- AI triage classifies tickets by issue type automatically
- Auto-resolution for password, printer, browser, email, VPN, and software issues
- Auto-investigation runs diagnostics on linked endpoints and posts findings
- Knowledge base auto-answer for general inquiries
Non-Destructive Coexistence
- GenticFlow agent runs alongside the Datto RMM agent with no conflict
- Datto RMM remains the source of truth for monitoring and patching
- The AI engineer focuses on L1 ticket resolution, not device management
- Deploy through Datto RMM's own software deployment component
How It Works
Connect Datto RMM via API
Generate an API key in Datto RMM, paste it into GenticFlow. Alerts and device inventory start flowing in under 5 minutes.
Deploy the GenticFlow agent
Push the installer to endpoints through Datto RMM's component library or your preferred deployment channel.
Alerts drive L1 investigations
A Datto RMM alert fires. The AI engineer reads it, connects to the endpoint, runs diagnostics, and proposes or applies a fix.
Findings sync to your PSA
The ticket in Autotask (or any connected PSA) gets the full investigation, commands run, and verification. Datto RMM keeps the alert record.