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Docker infrastructure context for support workflows with GenticFlow

Docker daemon discovery and approved container operations

Use this integration to bring infrastructure context into support investigations, escalation packets, and governed response workflows. GenticFlow discovers and monitors Docker daemon resources through a remote agent. It syncs containers, Docker host information, images, volumes, Swarm services, and dependency relationships, and exposes approved container operations such as start, stop, restart, remove, logs, and statistics.

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What GenticFlow does with this integration

Docker Resource Discovery

  • Docker daemon information and version are discovered through a remote agent
  • Containers sync with status and metadata
  • Images, volumes, and Docker Swarm services can be included
  • Resource dependencies and relationships are tracked

Container Operations

  • Start, stop, and restart containers
  • Remove containers when allowed by policy
  • View container logs
  • Fetch container statistics after command execution

Remote Agent Execution

  • Requires a GenticFlow remote agent with Docker access
  • Commands run from the agent host rather than from the browser
  • Updated container data is merged back into the stored resource record
  • Docker remains the runtime; GenticFlow provides the service desk operation layer

How It Works

1

Select a remote agent

Choose an agent that can access the Docker daemon on the target host.

2

Discover Docker resources

GenticFlow indexes containers, host state, images, volumes, services, and relationships.

3

Run approved container commands

Supported commands are executed through the agent and logged against the resource.

4

Use Docker state in support investigations

Container status, logs, and command outcomes can be included in investigation notes.

Infrastructure state tied to support work.

Docker resources are synced into GenticFlow so infrastructure support cases can include current status, related assets, and supported command outcomes. The operational system remains authoritative while GenticFlow records the evidence in the workflow.

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GenticFlow

GenticFlow is a support operations platform for IT teams and MSPs. It brings investigation, technician action, and automation into one workflow, alongside the tools you already use. Routine issues resolve under your policies, the user stays updated, and anything that needs a technician escalates with the context and writes back to your PSA or ITSM.

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