Microsoft Intune integration for device context and governed actions with GenticFlow
Intune as the device authority. GenticFlow as the support workspace.
GenticFlow uses Microsoft Intune device posture, compliance status, and assigned user context to support investigations and technician workflows. Approved support actions can use Intune remote actions (restart, sync, lock, wipe, full scan, rotate BitLocker) under your policy. Intune stays the authoritative device manager. GenticFlow handles the support workflow, technician action, and resolution record.
What You Get
Intune Remote Actions
- Restart, sync, rename, and lock devices through Intune
- Initiate a full scan, rotate BitLocker recovery keys, remote wipe
- Actions executed through Intune so device state stays authoritative
- Every invocation logged with the ticket that triggered it
Device Inventory and Compliance Context
- Every Intune-managed device mapped to its user and policy assignments
- Compliance state (compliant, non-compliant, error) feeds investigations
- OS, model, last check-in, and encryption status available to the AI
- Azure AD identity and group membership used for policy decisions
Support issue to device context
- GenticFlow classifies support issues by type automatically
- Approved support actions can use Intune remote actions under policy
- Device investigation gathers evidence using Intune posture and compliance data
- Knowledge base auto-answer for general inquiries
Works With Entra ID and Azure AD
- User identity from Entra ID resolved automatically
- Group-based controls let you target specific populations
- Password resets and account unlocks handled via the same identity layer
- Conditional access, MFA state, and sign-in logs available for investigations
How It Works
Connect Intune via Entra ID app registration
Standard app registration with the device management scopes. Set up once per tenant.
Device inventory syncs automatically
Every Intune-managed device appears in GenticFlow with its compliance and user context.
Approved support actions can use Intune
A device-lost case? GenticFlow proposes a remote lock or wipe, gated behind your approval policy. A stuck update? Sync and retry.
Outcome recorded on the support case
Intune command sent, response captured, verification run. The support record is updated with evidence.
Keep Microsoft Intune as the device authority.
Microsoft Intune stays the device management control plane. GenticFlow uses device posture, compliance, and approved remote actions to support investigations, technician workflows, and resolution records.
See It In Action