Microsoft Intune + GenticFlow
Intune-managed device remediation, driven by the AI engineer
GenticFlow connects to Microsoft Intune to read device posture, compliance status, and assigned users, then drives Intune remote actions (restart, sync, lock, wipe, full scan, rotate BitLocker) as part of ticket resolution. The AI engineer reasons across Intune inventory and endpoint state, picks the right action, and writes the outcome back to your ticket - so Intune stays the authoritative device manager while L1 resolution gets automated.
What You Get
Intune Remote Actions
- Restart, sync, rename, and lock devices through Intune
- Initiate a full scan, rotate BitLocker recovery keys, remote wipe
- Actions executed through Intune so device state stays authoritative
- Every invocation logged with the ticket that triggered it
Device Inventory and Compliance Context
- Every Intune-managed device mapped to its user and policy assignments
- Compliance state (compliant, non-compliant, error) feeds investigations
- OS, model, last check-in, and encryption status available to the AI
- Azure AD identity and group membership used for policy decisions
AI-Powered Ticket Handling
- AI triage classifies tickets by issue type automatically
- Auto-resolution for password, printer, browser, email, VPN, and software issues
- Auto-investigation runs diagnostics on linked endpoints and posts findings
- Knowledge base auto-answer for general inquiries
Works With Entra ID and Azure AD
- User identity from Entra ID resolved automatically
- Group-based controls let you target specific populations
- Password resets and account unlocks handled via the same identity layer
- Conditional access, MFA state, and sign-in logs available for investigations
How It Works
Connect Intune via Entra ID app registration
Standard app registration with the device management scopes. Set up once per tenant.
Device inventory syncs automatically
Every Intune-managed device appears in GenticFlow with its compliance and user context.
Tickets trigger Intune actions
A device-lost ticket? The AI engineer proposes a remote lock or wipe, gated behind your approval policy. A stuck update? Sync and retry.
Action outcome written to the ticket
Intune command sent, response captured, verification run. The ticket closes with full evidence.