MDMLive

Microsoft Intune integration for device context and governed actions with GenticFlow

Intune as the device authority. GenticFlow as the system of action.

GenticFlow uses Microsoft Intune device posture, compliance status, and assigned user context to support investigations and technician workflows. Approved support actions can use Intune remote actions (restart, sync, lock, wipe, full scan, rotate BitLocker) under your policy. Intune stays the authoritative device manager. GenticFlow handles the support workflow, technician action, and resolution record.

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What GenticFlow does with this integration

Intune Remote Actions

Restart, sync, rename, and lock devices through Intune
Initiate a full scan, rotate BitLocker recovery keys, remote wipe
Actions executed through Intune so device state stays authoritative
Every invocation logged with the ticket that triggered it

Device Inventory and Compliance Context

Every Intune-managed device mapped to its user and policy assignments
Compliance state (compliant, non-compliant, error) feeds investigations
OS, model, last check-in, and encryption status available to the AI
Azure AD identity and group membership used for policy decisions

Support issue to device context

GenticFlow classifies support issues by type automatically
Approved support actions can use Intune remote actions under policy
Device investigation gathers evidence using Intune posture and compliance data
Knowledge base auto-answer for general inquiries

Works With Entra ID and Azure AD

User identity from Entra ID resolved automatically
Group-based controls let you target specific populations
Password resets and account unlocks handled via the same identity layer
Conditional access, MFA state, and sign-in logs available for investigations

How It Works

Connect Intune via Entra ID app registration

Standard app registration with the device management scopes. Set up once per tenant.

Device inventory syncs automatically

Every Intune-managed device appears in GenticFlow with its compliance and user context.

Approved support actions can use Intune

A device-lost case? GenticFlow proposes a remote lock or wipe, gated behind your approval policy. A stuck update? Sync and retry.

Outcome recorded on the support case

Intune command sent, response captured, verification run. The support record is updated with evidence.

Keep Microsoft Intune as the device authority.

Microsoft Intune stays the device management control plane. GenticFlow uses device posture, compliance, and approved remote actions to support investigations, technician workflows, and resolution records.