Kaseya VSA 10 device investigation with GenticFlow
VSA 10 device and notification context for device investigations
GenticFlow connects to Kaseya VSA 10 through its API to sync systems, device details, online state, group and site context, and notifications. GenticFlow uses that RMM context during ticket investigation while fixes and ticket updates stay controlled through GenticFlow and the connected ticketing system.
What GenticFlow does with this integration
Device and Notification Sync
- Systems sync from the VSA 10 API using the configured API URL and token credentials
- Device details include name, type, IP, description, uptime, online state, group, and site context
- Open notifications sync as integration alerts for operational visibility
- Critical and warning notification counts map onto endpoint context fields
Device Investigation Context
- VSA 10 device state helps GenticFlow understand whether the device is online, in maintenance, or alerting
- RMM records can be linked to GenticFlow agents for deeper diagnostics
- Support case investigations can reference VSA 10 alert and system context before escalation
- Technicians see the RMM signal alongside the investigation evidence
Works Beside Your RMM
- VSA 10 remains the RMM and monitoring system of record
- GenticFlow adds the support workflow with device action built in
- VSA 10 supplies status and notification context while GenticFlow handles approved device actions where available
- Support case updates are written through the connected PSA or ITSM integration
How It Works
Connect VSA 10 API credentials
Add the VSA 10 API URL, token ID, and token secret in the integration settings.
Sync systems and notifications
GenticFlow imports systems, device details, group/site context, and open notifications.
Use RMM context during investigation
When a ticket references an endpoint, GenticFlow can correlate the ticket with VSA 10 device and alert state.
Write outcomes through the ticketing stack
Resolution notes and escalation evidence go back through the connected PSA or ITSM while VSA 10 remains the RMM record.
RMM context where the ticket work happens.
Kaseya VSA 10 stays your monitoring and device system of record. GenticFlow uses synced device status, group/site data, and notifications as investigation context, then records the outcome through the connected ticketing workflow.
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