Kaseya VSA 10 AI endpoint investigation with GenticFlow
VSA 10 device and notification context for endpoint investigations
GenticFlow connects to Kaseya VSA 10 through its API to sync systems, device details, online state, group and site context, and notifications. The AI engineer uses that RMM context during ticket investigation while remediation and ticket updates stay governed through GenticFlow and the connected ticketing system.
What You Get
Device and Notification Sync
- Systems sync from the VSA 10 API using the configured API URL and token credentials
- Device details include name, type, IP, description, uptime, online state, group, and site context
- Open notifications sync as integration alerts for operational visibility
- Critical and warning notification counts map onto endpoint context fields
Endpoint Investigation Context
- VSA 10 device state helps the AI engineer understand whether the endpoint is online, in maintenance, or alerting
- RMM records can be linked to GenticFlow endpoint agents for deeper diagnostics
- Ticket investigations can reference VSA 10 alert and system context before escalation
- Technicians see the RMM signal alongside the investigation evidence
Works Beside Your RMM
- VSA 10 remains the RMM and monitoring system of record
- GenticFlow adds the endpoint investigation and resolution layer behind the service desk
- VSA 10 supplies status and notification context while GenticFlow handles governed endpoint automation where available
- Ticket updates are written through the connected PSA or ITSM integration
How It Works
Connect VSA 10 API credentials
Add the VSA 10 API URL, token ID, and token secret in the integration settings.
Sync systems and notifications
GenticFlow imports systems, device details, group/site context, and open notifications.
Use RMM context during investigation
When a ticket references an endpoint, the AI engineer can correlate the ticket with VSA 10 device and alert state.
Write outcomes through the ticketing stack
Resolution notes and escalation evidence go back through the connected PSA or ITSM while VSA 10 remains the RMM record.
RMM context where the ticket work happens.
Kaseya VSA 10 stays your monitoring and device system of record. GenticFlow uses synced device status, group/site data, and notifications as investigation context, then records the outcome through the connected ticketing workflow.
See It In Action