RMMLive

NinjaOne + GenticFlow

The AI engineer that works alongside your NinjaOne RMM

GenticFlow pairs with NinjaOne to turn monitoring signals into closed tickets. NinjaOne alerts and device data feed the AI engineer, which investigates on the actual endpoint, remediates low-risk issues, and writes findings back to your PSA. Your NinjaOne stays as the single pane for monitoring, patching, and remote access. GenticFlow handles the L1 resolution layer that NinjaOne's scripts cannot.

What You Get

Push Event Webhooks

NinjaOne fires events to the AI engineer in real time when alerts open
Device status, uptime, and health feed the investigation context
Open alerts sync as structured signals the AI engineer can reason about
No polling - push-driven so there is no alert lag

Endpoint Inventory and Device Linking

Every NinjaOne endpoint mapped to its GenticFlow agent install
Cross-references hardware, OS, installed software, and assigned user
Org and location hierarchy preserved for multi-tenant MSPs
Linked endpoints get full diagnostic and remediation capability

AI-Powered Ticket Handling

AI triage classifies tickets by issue type automatically
Auto-resolution for password, printer, browser, email, VPN, and software issues
Auto-investigation runs diagnostics on linked endpoints and posts findings
Knowledge base auto-answer for general inquiries

Coexistence with Your Existing RMM

GenticFlow does not replace NinjaOne - the two complement each other
NinjaOne keeps monitoring, patching, remote control, and inventory
The AI engineer focuses on investigating and resolving L1 tickets
Deploy the GenticFlow agent via NinjaOne's software deployment

How It Works

Connect NinjaOne via API and webhook

API key plus webhook registration. The AI engineer starts seeing alerts and device data immediately.

Deploy the GenticFlow agent to endpoints

Push it through NinjaOne's software deployment or run it as a scheduled task. Works alongside NinjaOne's own agent with no conflict.

NinjaOne alerts trigger AI investigation

A disk-full alert, a failing service, a reboot loop - the AI engineer picks it up and investigates on the actual endpoint.

Resolution written to PSA with NinjaOne context

Findings and commands attached to the ticket. NinjaOne retains the alert record. Your technicians see a complete story in one place.

Not just triage. Actual resolution.

Other AI tools classify and route your NinjaOne tickets. GenticFlow investigates them, executes fixes on endpoints through your RMM, and writes the resolution back to NinjaOne. Real fixes, not suggestions.