RMMLive

NinjaOne integration for device context and governed actions with GenticFlow

Optional connection if you already run NinjaOne

GenticFlow pairs with NinjaOne to turn monitoring signals into service desk evidence. NinjaOne alerts and device data feed GenticFlow, which investigates the affected device, fixes supported low-risk issues through GenticFlow, and writes findings back to your PSA. NinjaOne stays as the single pane for monitoring, patching, and remote access while GenticFlow handles the support workflow with device context around it.

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What GenticFlow does with this integration

Push Event Webhooks

NinjaOne fires events to GenticFlow in real time when alerts open
Device status, uptime, and health feed the investigation context
Open alerts sync as structured signals GenticFlow can reason about
No polling - push-driven so there is no alert lag

Endpoint Inventory and Device Linking

Every NinjaOne endpoint mapped to its GenticFlow agent install
Cross-references hardware, OS, installed software, and assigned user
Org and location hierarchy preserved for multi-tenant MSPs
Linked endpoints get full diagnostic and approved fix capability

Support workflow with device context

GenticFlow classifies support issues by type automatically
Approved device actions for password, printer, browser, email, VPN, and software issues
Device investigation gathers evidence using RMM and agent context
Knowledge base auto-answer for general inquiries

Coexistence with Your Existing RMM

GenticFlow does not replace NinjaOne - the two complement each other
NinjaOne keeps monitoring, patching, remote control, and inventory
GenticFlow focuses on support workflow, device investigation, approved action, and resolution records
Deploy the GenticFlow agent via NinjaOne's software deployment

How It Works

Connect NinjaOne via API and webhook

API key plus webhook registration. GenticFlow starts seeing alerts and device data immediately.

Deploy the GenticFlow agent to endpoints

Push it through NinjaOne's software deployment or run it as a scheduled task. Works alongside NinjaOne's own agent with no conflict.

NinjaOne alerts provide support context

A disk-full alert, a failing service, a reboot loop - GenticFlow picks it up and investigates the affected device.

Resolution written to PSA with NinjaOne context

Findings and commands attached to the ticket. NinjaOne retains the alert record. Your technicians see a complete story in one place.

Keep NinjaOne as the device authority.

NinjaOne stays the device management control plane. GenticFlow uses device posture, compliance, and approved remote actions to support investigations, technician workflows, and resolution records.