NinjaOne integration for device context and governed actions with GenticFlow
Optional connection if you already run NinjaOne
GenticFlow pairs with NinjaOne to turn monitoring signals into service desk evidence. NinjaOne alerts and device data feed GenticFlow, which investigates the affected device, fixes supported low-risk issues through GenticFlow, and writes findings back to your PSA. NinjaOne stays as the single pane for monitoring, patching, and remote access while GenticFlow handles the support workflow with device context around it.
What You Get
Push Event Webhooks
- NinjaOne fires events to GenticFlow in real time when alerts open
- Device status, uptime, and health feed the investigation context
- Open alerts sync as structured signals GenticFlow can reason about
- No polling - push-driven so there is no alert lag
Endpoint Inventory and Device Linking
- Every NinjaOne endpoint mapped to its GenticFlow agent install
- Cross-references hardware, OS, installed software, and assigned user
- Org and location hierarchy preserved for multi-tenant MSPs
- Linked endpoints get full diagnostic and approved fix capability
Support workflow with device context
- GenticFlow classifies support issues by type automatically
- Approved device actions for password, printer, browser, email, VPN, and software issues
- Device investigation gathers evidence using RMM and agent context
- Knowledge base auto-answer for general inquiries
Coexistence with Your Existing RMM
- GenticFlow does not replace NinjaOne - the two complement each other
- NinjaOne keeps monitoring, patching, remote control, and inventory
- GenticFlow focuses on support workflow, device investigation, approved action, and resolution records
- Deploy the GenticFlow agent via NinjaOne's software deployment
How It Works
Connect NinjaOne via API and webhook
API key plus webhook registration. GenticFlow starts seeing alerts and device data immediately.
Deploy the GenticFlow agent to endpoints
Push it through NinjaOne's software deployment or run it as a scheduled task. Works alongside NinjaOne's own agent with no conflict.
NinjaOne alerts provide support context
A disk-full alert, a failing service, a reboot loop - GenticFlow picks it up and investigates the affected device.
Resolution written to PSA with NinjaOne context
Findings and commands attached to the ticket. NinjaOne retains the alert record. Your technicians see a complete story in one place.
Keep NinjaOne as the device authority.
NinjaOne stays the device management control plane. GenticFlow uses device posture, compliance, and approved remote actions to support investigations, technician workflows, and resolution records.
See It In Action