Pulseway device investigation with GenticFlow
Pulseway device and alert context for device investigations
GenticFlow connects to Pulseway through the Pulseway API to sync devices, device details, online state, group and site context, and notifications. That context helps GenticFlow understand the endpoint state behind a ticket before taking approved action through GenticFlow.
What GenticFlow does with this integration
Device and Alert Sync
- Pulseway devices sync with names, identifiers, type, external IP, description, uptime, and online state
- Groups and site names are retained as endpoint context
- Pulseway notifications sync as integration alerts when alert sync is enabled
- Critical and elevated notification counts map into system data fields
Device Context for Support Cases
- Pulseway records help GenticFlow correlate support case symptoms with RMM state
- Linked GenticFlow agents provide the command-level diagnostics and approved device action path
- Investigations can include Pulseway device status and notification evidence
- Escalations arrive with device and RMM context already attached
Non-Disruptive RMM Fit
- Pulseway remains the monitoring and endpoint management platform
- GenticFlow does not require replacing the RMM
- The integration is focused on sync and investigation context
- Ticket updates flow through the connected PSA or ITSM
How It Works
Connect Pulseway API credentials
Add the Pulseway API URL, token ID, and token secret in the connector settings.
Import devices and notifications
GenticFlow syncs Pulseway systems, device details, group/site data, and alerts.
Correlate tickets with endpoint state
GenticFlow uses Pulseway status and alert context when investigating support issues.
Escalate or resolve with evidence
The service desk receives notes through the ticketing integration with the relevant Pulseway context included.
RMM context where the ticket work happens.
Pulseway stays your monitoring and device system of record. GenticFlow uses synced device status, group/site data, and notifications as investigation context, then records the outcome through the connected ticketing workflow.
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