Pulseway AI endpoint investigation with GenticFlow
Pulseway device and alert context for AI endpoint investigations
GenticFlow connects to Pulseway through the Pulseway API to sync devices, device details, online state, group and site context, and notifications. That context helps the AI engineer understand the endpoint state behind a ticket before taking governed action through GenticFlow.
What You Get
Device and Alert Sync
- Pulseway devices sync with names, identifiers, type, external IP, description, uptime, and online state
- Groups and site names are retained as endpoint context
- Pulseway notifications sync as integration alerts when alert sync is enabled
- Critical and elevated notification counts map into system data fields
Endpoint Context for Tickets
- Pulseway records help the AI engineer correlate ticket symptoms with RMM state
- Linked GenticFlow agents provide the command-level diagnostics and remediation path
- Investigations can include Pulseway device status and notification evidence
- Escalations arrive with endpoint and RMM context already attached
Non-Disruptive RMM Fit
- Pulseway remains the monitoring and endpoint management platform
- GenticFlow does not require replacing the RMM
- The integration is focused on sync and investigation context
- Ticket updates flow through the connected PSA or ITSM
How It Works
Connect Pulseway API credentials
Add the Pulseway API URL, token ID, and token secret in the connector settings.
Import devices and notifications
GenticFlow syncs Pulseway systems, device details, group/site data, and alerts.
Correlate tickets with endpoint state
The AI engineer uses Pulseway status and alert context when investigating endpoint tickets.
Escalate or resolve with evidence
The service desk receives notes through the ticketing integration with the relevant Pulseway context included.
RMM context where the ticket work happens.
Pulseway stays your monitoring and device system of record. GenticFlow uses synced device status, group/site data, and notifications as investigation context, then records the outcome through the connected ticketing workflow.
See It In Action