Sophos Central security alert triage with GenticFlow
Sophos device health and alert context for security support cases
GenticFlow connects to Sophos Central with OAuth client credentials to sync devices, device health, OS platform, assigned product data, and Sophos alerts. Alerts are mapped by severity and linked back to the affected device when Sophos provides the managed agent identifier.
What GenticFlow does with this integration
Device Health Sync
- Sophos devices sync with hostname, OS platform, and health state
- Windows, macOS, and Linux categories are mapped from Sophos OS data
- Device health maps into Healthy, Suspicious, Bad, or Unknown status
- Assigned product and tenant context are retained in the raw alert data
Security Alert Sync
- Sophos alerts sync when alert sync is enabled
- Critical, high, medium, low, and info severities map to GenticFlow alert levels
- Alert category, product, type, raised time, and allowed actions are retained
- Alerts link to device records when the managed agent ID matches
Triage Context, Not EDR Replacement
- Sophos Central remains the authoritative security platform
- GenticFlow brings device health and alert context into support investigation
- Sophos response actions stay in Sophos Central while GenticFlow records the investigation context
- Security escalations include the Sophos evidence already collected
How It Works
Connect Sophos Central
Enter Sophos Central client ID and client secret so GenticFlow can authenticate.
Sync devices and alerts
GenticFlow imports device records and, when enabled, Sophos alerts.
Link alerts to devices
Alerts are associated with device records when Sophos includes the managed agent ID.
Investigate with security context
The service desk gets device health, alert severity, and Sophos details in the investigation packet.
Security alerts with investigation context.
Sophos Central remains the security control plane. GenticFlow brings endpoint and alert details into the service desk workflow so security tickets arrive with severity, affected asset context, and the next action clearly documented.
Request a Demo