Evaluate Support Cost Beyond AI Usage
For an MSP, the support cost includes software, implementation, technician work, and the tools still needed around the platform.
For an MSP, the support cost includes software, implementation, technician work, and the tools still needed around the platform.
Look at the complete stack List the tools used for user support, tickets, endpoint access, remote sessions, commands, files, and communication. Consider where a connected platform could remove duplicate subscriptions or repeated context gathering.
Read the actual plan limits GenticFlow prices per covered endpoint. Smart covers daily support; Hero adds deeper automation and extensibility. Review minimums, volume tiers, included AI allowances, optional services, and required entitlements in the current pricing and quote.
Understand model usage Included AI allowances are pooled across covered endpoints. Hosted calls stop when the allowance is exhausted until it resets or is increased. Bring-your-own-model usage is billed by that provider and does not change the GenticFlow subscription price.
Measure technician work directly Use representative cases during the trial. Observe how often the team returns to the platform, which tools it uses, and where work still moves elsewhere. Compare to your own baseline before claiming time or margin savings.
Keep the purchase tied to daily utility An AI demo is useful evidence of a capability. The purchase should also make sense for ordinary tickets, endpoint context, remote control, terminal, files, and mobile support.