Pricing
One predictable price for everything an endpoint needs.
One subscription replaces the separate support chat, remote access, terminal, and scripting tools a lean team would otherwise stitch together. Every endpoint includes everything: end-user chat, device investigation, remote control, secure terminal, and approved fixes, with no AI cost on the remote control and technician tools.
Two plans. Built around support maturity.
Smart gives teams the core support stack: end-user chat, device investigation, approved fixes, remote support, and technician tools. Hero adds advanced workflows, approvals, and automation for teams ready to standardize more of their support operations.
Shared platform features and Hero-only automation controls are marked below.
Core support for end-users and technicians.
Advanced support operations for growing teams.
/ endpoint / mo
Lower at scale - tiers below.
/ endpoint / mo
Lower at scale - tiers below.
USD. Month-to-month after a free 30-day pilot. AI usage included; own model billed by your provider.
Estimate your monthly cost.
Plug in your endpoint count and a usage profile. Numbers are indicative; real consumption depends on which playbooks you enable and how busy your service desk is.
Minimum 50 endpoints. Smaller? Talk to us.
GenticFlow runs the AI on your behalf, included up to the plan allowance.
Mostly end-user chat and simple support flows.
See how token usage is reported inside the productShare your endpoint count, support channels, current ticket volume, and the tools your technicians use today. We come back with concrete numbers, usually within one business day.
Request a QuoteAlternative ceilings, not a budget per type. Real environments mix all five.
Want to talk numbers?
Pricing is sized to your environment: endpoint count, support channels, current ticket volume, and the systems you want GenticFlow to work with. Share a few details and we'll come back with a quote, usually within one business day.
FAQ
Pricing questions.
The details buyers usually need before a quote: plan difference, commitment, pilot, model choice, and pricing basis.
What's the difference between Smart and Hero?
Smart gives teams the core support stack: end-user chat, device investigation, approved fixes, remote support, technician tools, approval gates, and resolution records, with 100K GenticFlow-managed AI tokens included per endpoint each month. Hero adds advanced workflow automation, custom triggers (tickets, alerts, webhooks, schedules), cross-system actions, workflow approval policies, sandbox testing, dedicated tenant options, and a larger 500K allowance per endpoint each month, for heavy-automation environments where AI does more of the work. The Smart allowance is enough for a typical support workload. If you bring your own model, the included tokens do not apply and you pay the model provider directly.
Is the included AI usage enough?
For a typical environment, yes. As a per-operation reference, an end-user chat session runs roughly 15K tokens, a technician chat or an investigation roughly 40K, ticket processing roughly 5K, and a workflow run roughly 2K. Smart's 100K covers everyday support where AI mainly handles end-user chat and routine investigation. Hero's larger 500K is sized for heavy-automation environments running multi-step workflows on most tickets. The in-product usage dashboard attributes every token to its source, so you can see exactly where it goes.
Is there an AI usage overage charge?
Managed AI usage is included with each plan. If you exceed the included allowance, overage is billed at a flat $1 / 1M tokens, and usage is visible in the dashboard.
Can I use my own model or API keys?
Yes. When privacy, compliance, or cost controls mean you want to own model usage directly, you can point GenticFlow at your own model: OpenAI, Anthropic Claude, Google Gemini, any OpenAI API-compatible endpoint, or a self-hosted model via Ollama or any OpenAI-compatible runtime. In that setup the included GenticFlow-managed tokens and managed AI token charge do not apply: your model handles the work, your tokens, your infrastructure.
Is there a minimum commitment?
No time commitment. Plans are month-to-month after a free 30-day pilot, so you can scale up, scale down, or cancel as your environment changes. The published floor is 50 endpoints; under that, talk to us and we'll size something fair. Annual terms drop the per-endpoint rate by around 15% if you prefer budget predictability.
Is pricing per endpoint or per technician?
Per endpoint. The work scales with the number of endpoints, not headcount, so seat-based pricing would penalize you for being efficient. Technician seats and user limits are part of the quote.
Do you offer a pilot or proof of concept?
30 days free on a set of endpoints you choose. Scope and success criteria are agreed up front, your agent installs on the endpoints in scope, and we measure real support outcomes: response time, investigation quality, technician effort, approved actions, resolution records, and escalations with evidence. No commitment - after the pilot, billing is month-to-month and you can expand to the rest of your endpoints or walk away.
See what it costs for your environment.
Share your endpoint count, support process, current ticket volume, and the systems you want GenticFlow to work with, and we'll come back with a plan sized to your environment.