Pricing
Pricing that scales with the users and devices you support.
Per-endpoint, month-to-month pricing in USD. Simple per-endpoint pricing for one intelligent support workspace: AI L1 chat, support workflows, device investigation, remediation, remote support, and technician tools.
Two plans. Built around support maturity.
Smart gives teams the core support workspace: AI L1 chat, device investigation, remediation, remote support, and technician tools. Hero adds advanced workflows, approvals, and automation for teams ready to standardize more of their support operations.
Shared platform features and Hero-only automation controls are marked below.
Core intelligent support for users and technicians.
Advanced support operations for growing teams.
/ endpoint / mo
Lower at scale - tiers below.
/ endpoint / mo
Lower at scale - tiers below.
tokens / endpoint / mo included.
Then $1 / 1M tokens.
Own model: allowance not included.
tokens / endpoint / mo included.
Then $1 / 1M tokens.
Own model: allowance not included.
USD. Month-to-month, 30-day trial. Included AI: Smart 100K / endpoint / mo; Hero 500K. BYO model billed by provider.
Estimate your monthly cost.
Plug in your endpoint count and a usage profile. Numbers are indicative; real consumption depends on which playbooks you enable and how busy your service desk is.
Minimum 50 endpoints. Smaller? Talk to us.
GenticFlow runs the AI on your behalf, included up to the plan allowance.
Mostly end-user chat and simple support flows.
See how token usage is reported inside the productShare your endpoint count, support channels, current ticket volume, and the tools your technicians use today. We come back with concrete numbers, usually within one business day.
Get a quoteAlternative ceilings, not a budget per type. Real environments mix all five.
Compare the cost of better support.
Model the value of faster response, faster investigation, less tool switching, escalations with evidence, and more support capacity, against GenticFlow's monthly cost. Defaults match the sample environment on the home page.
Seeded at 3 tickets / endpoint / mo for your 50-endpoint environment.
Conservative vs HDI's ~$22 fully-loaded baseline.
Low end of US L1 fully-loaded ($65-90K/yr). Edit to yours.
Across the senior bench, not per tech. Conservative.
Fully-loaded senior engineer rate.
Equivalent to roughly 0.7 L1 hire of routine workload offset. Resolution share is locked at 21% - our sample-environment figure. Your real rate depends on playbooks enabled, ticket mix, and end-user maturity; numbers above are illustrative.
Share your ticket mix, current L1 / L2 / L3 ratio, and stack. We'll come back with a quote and a projected first-90-days ROI based on the playbooks you want enabled, usually within one business day.
Get a tailored ROI
Want to talk numbers?
Pricing is sized to your environment: endpoint count, support channels, current ticket volume, and the systems you want GenticFlow to work with. Share a few details and we'll come back with a quote, usually within one business day.
FAQ
Pricing questions.
The details buyers usually need before a quote: plan difference, commitment, pilot, model choice, and pricing basis.
What's the difference between Smart and Hero?
Smart gives teams the core support workspace: AI L1 chat, device investigation, remediation, remote support, technician tools, approval gates, and resolution records, with 100K GenticFlow-managed AI tokens included per endpoint each month. Hero adds advanced workflow automation, custom triggers (tickets, alerts, webhooks, schedules), cross-system actions, workflow approval policies, sandbox testing, dedicated tenant options, and 500K GenticFlow-managed AI tokens included per endpoint each month, for teams standardizing more support operations. Extra GenticFlow-managed AI usage is charged at $1 / 1M tokens. If you bring your own model, the included tokens do not apply and you pay the model provider directly.
How many tokens does a typical environment use?
Real deployments cluster around 100K to 200K GenticFlow-managed AI tokens per endpoint per month, with the load mostly driven by investigations and end-user chat sessions. As a per-operation reference, an end-user chat session runs roughly 15K tokens, a technician chat or an investigation roughly 40K, ticket processing roughly 5K, and a workflow run roughly 2K. A typical MSP environment sits comfortably inside Hero's 500K bundled allowance with room to spare; Smart's 100K is sized for environments where the AI mainly handles end-user chat without heavy investigation workflows. Heavy-automation environments (multi-step workflows on every ticket, investigations on most alerts) can reach 1M tokens per endpoint or more; overage is charged at $1 / 1M tokens, so even doubling Hero's allowance adds roughly $0.50 per endpoint each month. The estimator above gives you a sized number for your environment, and the in-product usage dashboard attributes every token to its source so you can budget and spot drift in real time.
Can I use my own model or API keys?
Yes. When privacy, compliance, or cost controls mean you want to own model usage directly, you can point GenticFlow at your own model: OpenAI, Anthropic Claude, Google Gemini, any OpenAI API-compatible endpoint, or a self-hosted model via Ollama or any OpenAI-compatible runtime. In that setup the included GenticFlow-managed tokens and managed AI token charge do not apply: your model handles the work, your tokens, your infrastructure.
Is there a minimum commitment?
No time commitment. Plans are month-to-month and include a 30-day free trial, so you can scale up, scale down, or cancel as your environment changes. The published floor is 50 endpoints; under that, talk to us and we'll size something fair. Annual terms drop the per-endpoint rate by around 15% if you prefer budget predictability.
Is pricing per endpoint or per technician?
Per endpoint. The work scales with the number of endpoints, not headcount, so seat-based pricing would penalize you for being efficient. Technician seats and user limits are part of the quote.
Do you offer a pilot or proof of concept?
30 days against a slice of endpoints you choose. Scope and success criteria are agreed up front, your agent installs on the endpoints in scope, and we measure real support outcomes: response time, investigation quality, technician effort, approved actions, resolution records, and escalations with evidence. No commitment - after the trial, billing is month-to-month and you can expand to the rest of your endpoints or walk away.
See what it costs for your environment.
Share your endpoint count, support process, current ticket volume, and the systems you want GenticFlow to work with, and we'll come back with a plan sized to your environment.