Pricing
One predictable price for the complete endpoint support workflow.
Pay per covered endpoint, not per technician, support action, or AI call. Every plan includes support intake, live endpoint context, remote tools, approved remediation, verification, and the resolution record.
Two plans. Built around support maturity.
Smart gives teams the core support stack: end-user chat, device investigation, approved fixes, remote support, and technician tools. Hero adds advanced workflows, approvals, and automation for teams ready to standardize more of their support operations.
Shared platform features and Hero-only automation controls are marked below.
For teams that want complete endpoint support in one place.
For teams standardizing and automating support across systems.
/ endpoint / mo
Lower at scale - tiers below.
/ endpoint / mo
Lower at scale - tiers below.
USD. 12-month pricing includes a 15% discount. Includes a monthly AI allowance per endpoint; own model billed by your provider. Prices exclude VAT, sales tax, or other applicable taxes.
Estimate your cost.
Set your endpoint count. That is the whole calculation: each endpoint carries a monthly AI allowance, and there is no metered charge on top of the subscription.
Minimum 50 endpoints. Smaller? Talk to us.
Included in the per-endpoint price with no metered charge on top, and larger on Hero for heavier automation. Prefer your own model? You do not draw on the included allowance at all: your provider bills that usage and the subscription price is the same.
See how usage is reported inside the productMonthly equivalents in USD for a 12-month commitment, including the 15% discount. Volume discounts apply at scale. Prices exclude VAT, sales tax, or other applicable taxes.
Share your endpoint count, support channels, current ticket volume, and the tools your technicians use today. We come back with concrete numbers, usually within one business day.
Request a Quote
FAQ
Pricing questions.
The details buyers usually need before a quote: plan difference, commitment, pilot, model choice, and pricing basis.
What's the difference between Smart and Hero?
Smart gives teams the core support stack: end-user chat, device investigation, approved fixes, remote support, technician tools, approval gates, and resolution records, with a monthly AI allowance included per endpoint. Hero adds advanced workflow automation, custom triggers (tickets, alerts, webhooks, schedules), cross-system actions, workflow approval policies, sandbox testing, dedicated tenant options, and a larger allowance per endpoint, for heavy-automation environments where AI does more of the work. The Smart allowance covers a typical support workload. If you bring your own model, the included allowance does not apply and you pay the model provider directly.
What happens if I exceed the included AI allowance?
You will not get a surprise bill. Usage is visible in your dashboard from day one, so you see it coming, and if an environment is trending beyond its allowance we reach out about the right plan before anything changes. You can also switch to your own model API at any time, billed by your provider, with no change to the subscription price.
Is the included AI usage enough?
For most standard support workloads, Smart provides substantial included capacity. Actual usage varies with ticket volume, workflow depth, investigation frequency, and the model selected. The usage dashboard shows consumption by source, and Hero provides a larger allowance for heavier automation.
Are there any extra charges on top of the subscription?
For GenticFlow-hosted usage within the included allowance, there are no metered token charges, per-action fees, or required setup fees. Displayed prices exclude VAT, sales tax, or other applicable taxes. Optional dedicated infrastructure, custom services, or third-party model usage may be priced separately.
Can I use my own model or API keys?
Yes. When privacy, compliance, or cost controls mean you want to own model usage directly, you can point GenticFlow at your own model: OpenAI, Anthropic Claude, Google Gemini, any OpenAI API-compatible endpoint, or a self-hosted model via Ollama or any OpenAI-compatible runtime. In that setup you do not draw on the included allowance at all: your model does the work on your infrastructure and your provider bills that usage. The GenticFlow subscription price is the same either way.
Is there a minimum commitment?
Plans are month-to-month after a free 30-day pilot, so you can scale up, scale down, or cancel as your environment changes. The published floor is 50 endpoints; under that, talk to us and we'll size something fair. A 12-month commitment drops the per-endpoint rate by 15% if you prefer budget predictability.
Is pricing per endpoint or per technician?
Per endpoint. The work scales with the number of endpoints, not headcount, so seat-based pricing would penalize you for being efficient. Technician access to the workbench, remote tools, and mobile apps is included in the per-endpoint price.
Do you offer a pilot or proof of concept?
30 days free on a set of endpoints you choose. Scope and success criteria are agreed up front, your agent installs on the endpoints in scope, and we measure real support outcomes: response time, investigation quality, technician effort, approved actions, resolution records, and escalations with the complete case. There is no commitment during the pilot. Afterward, continue month-to-month, choose a discounted 12-month commitment, expand to more endpoints, or walk away.
Let's price your environment.
Share your endpoint count, support process, current ticket volume, and the systems you want GenticFlow to work with, and we'll come back with a plan sized to your environment.