PSALive

HaloPSA + GenticFlow

AI L1 support that works inside HaloPSA

GenticFlow connects to HaloPSA and resolves L1 tickets automatically. Bi-directional sync with webhooks for real-time ticket pickup, investigation, and resolution with notes written back.

What You Get

Bi-Directional Ticket Sync

Webhook-based real-time sync
Status, priority, and agent sync in both directions
Resolution notes posted automatically
Organization mapping preserved

L1 Resolution in Your PSA

Routine L1 tickets resolved automatically
Endpoint fixes executed via your RMM agent
Full diagnostic context posted to the ticket
Ticket closed in HaloPSA when resolved

AI-Powered Ticket Handling

AI triage classifies tickets by issue type automatically
Auto-resolution for password, printer, browser, email, VPN, and software issues
Auto-investigation runs diagnostics on linked endpoints and posts findings
Knowledge base auto-answer for general inquiries

White-Label for Your Clients

Invisible to your clients — resolutions appear as your work
Per-client controls over which categories are handled
Escalations include full investigation context
Dashboard visibility across all HaloPSA clients

How It Works

Connect your HaloPSA instance

API setup in under 5 minutes. No agents to install.

Choose which ticket categories to hand over

Start small, expand as results prove out.

AI classifies, investigates, and resolves L1 tickets

Tickets are triaged by issue type. Supported types are resolved automatically via endpoint execution. The rest are investigated with findings posted as notes.

Resolution syncs back to HaloPSA

Notes and status updates appear in your PSA.

Not just triage. Actual resolution.

Other AI tools classify and route your HaloPSA tickets. GenticFlow investigates them, executes fixes on endpoints through your RMM, and writes the resolution back to HaloPSA. Real fixes, not suggestions.