Solution for Halo PSA
AI ticket investigation and remediationfor Halo PSA.
GenticFlow connects to your Halo instance, picks up inbound tickets within seconds, investigates against the live endpoint, runs verified remediation, and writes back the audit trail and resolution. Built around Halo's ticket types, agents, custom fields, SLAs, and approval workflows.
Halo ticket type: IncidentHalo SLA: P3 - 4h response, 16h resolveEndpoint matched via Halo Asset IDSpooler: runningMapped print queue: \\printsrv01\Sales-MFP unreachableOther Sales-MFP users: 14 of 14 healthy
The problem
Halo gives you a clean PSA. What it does not give you is automation against endpoints.
Halo's workflow engine routes tickets and tracks SLA. It does not run a spooler restart on the affected machine, it does not check the OST size, and it does not verify a fix worked. That work still lives with your L1 team, ticket by ticket.
How GenticFlow investigates
Endpoint context attached before a technician opens the ticket.
The AI engineer pulls live evidence from the affected endpoint, correlates against fleet baselines, and produces a root-cause hypothesis with the steps it would take next.
Pick up the Halo ticket
Webhook or API pull triggers within seconds. Ticket type, custom fields, asset link, and client context are all preserved.
Resolve to the right endpoint
Match against Halo asset records or user mapping so the agent investigates the correct machine without manual lookup.
Pull endpoint and fleet state
Live diagnostics against the affected machine plus a comparison to other endpoints in the same client or site.
Match to the right playbook
Halo ticket type, category, and client policy drive the choice of resolution playbook or custom workflow.
Run, verify, and update Halo
Remediation runs, verification confirms the fix, and Halo gets the public response plus internal note with the evidence chain.
Escalate cleanly when needed
If escalation is required, Halo gets the diagnostic packet, the recommended action, and the right agent or team assigned per your rules.
What gets closed inside Halo without a technician.
Deterministic categories with verified fixes close end-to-end. Resolution notes, time logged, and custom field updates all written back to Halo.
What gets escalated and how it lands in Halo.
When human work is needed, the Halo ticket gets routed and enriched so your technicians work resolution, not triage.
Explore related
Other ways teams use GenticFlow.
Each page walks the live investigation path against a real ticket so you can compare patterns across categories and stacks.
FAQ
Common questions.
Specific answers for service desk and operations teams evaluating this workflow.
How does GenticFlow authenticate to Halo?
OAuth client credentials grant against the Halo API. Permissions can be scoped to specific ticket types, agents, and custom field write access.
Does it respect Halo workflows and approval steps?
Yes. GenticFlow inserts itself as an agent acting within your existing workflow. If a ticket is in a state that requires human approval, it pauses cleanly with the diagnostic packet attached.
Can it create new tickets from incidents it detects?
Yes. When the AI engineer detects an incident that has not yet generated a ticket, it can open one in Halo with the right ticket type, client, and asset linkage.
What about multi-tenant Halo configurations?
Per-client policy and per-client approval rules are fully supported. The audit trail records which client's policy governed each action.
Plug GenticFlow into your Halo instance.
See it pick up a real Halo ticket, run the investigation, resolve it against the endpoint, and write the audit trail back into Halo.