UniFi Network network context for support investigations with GenticFlow
UniFi sites, hosts, devices, clients, and on-prem device commands
GenticFlow connects to UniFi Network in cloud or on-premises mode. Cloud mode syncs sites, hosts, and devices from the UniFi API. On-premises mode syncs sites and devices, can optionally sync clients, and exposes device commands such as restart, locate, stop locate, force provision, and firmware upgrade for connected adopted devices.
What GenticFlow does with this integration
Cloud and On-Prem Sync
- Cloud mode syncs UniFi sites, hosts, and devices
- On-premises mode syncs controller sites and devices
- Client sync is available in on-premises mode when enabled
- Site filters can limit sync to one named UniFi site
Network Device Context
- Devices retain model, status, parent host, and network/protect product-line context
- Hosts identify UniFi Network Server or UniFi Console records
- Sites preserve network hierarchy for investigations
- Online state is captured from UniFi status data
On-Prem Device Commands
- Restart connected adopted devices
- Locate devices by blinking the LED and stop locate afterward
- Force provision devices with the current configuration
- Trigger firmware upgrade for connected adopted devices
How It Works
Choose cloud or on-premises mode
Cloud mode uses the UniFi API URL and API key. On-premises mode uses controller host settings and API key or credentials.
Sync UniFi hierarchy
GenticFlow imports sites, hosts, devices, and optional clients depending on the deployment mode.
Expose commands where supported
On-premises connected adopted devices get supported management commands.
Investigate network support issues
GenticFlow can include UniFi device, site, status, and command evidence in ticket notes.
Network evidence before escalation.
UniFi Network gives GenticFlow network inventory and status context for connectivity, VPN, firewall, and device support issues. Investigations can include the relevant network evidence instead of sending technicians in cold.
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